Canon printer Color imageCLASS MF8170c User Manual

							Clearing Jams9-19
Troubleshooting
9
2Lift the cover a and remove the jammed paper b.
IMPORTANT
Do not touch the imaging transfer belt. The image quality may deteriorate.
3Return the cover to its original position a and turn the knob in the 
direction of the arrow 
b.
Proceed to the next steps to remove the jammed paper.
When removing paper jammed inside the machine ➞ (Step 8 ➞ p. 9-6)
When removing paper jammed behind the machine ➞ (Step 5 ➞ p. 9-12)
1
2
Imaging
transfer belt
1
2

	
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							Clearing Jams9-20
Troubleshooting
9
Removing Jammed Paper from the ADF
When the document jams in the ADF, the LCD displays , or 
.
NOTE
Do not open the platen glass cover until the jammed paper is removed. Doing so will 
result in damaging the document and the paper.
1Open the ADF and gently remove the jammed paper from the ADF.
2Widen the document guides until they stop, and remove the paper 
so as not to be caught by the guides. Open the ADF and gently 
remove the jammed paper from the ADF.

	
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							Clearing Jams9-21
Troubleshooting
9
3Open the ADF and gently remove the jammed paper from the 
document output tray.
NOTE
After removing jammed paper, even edges of the document before loading it in the ADF 
again.

	
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							LCD Messages9-22
Troubleshooting
9
LCD Messages
The following messages are displayed in the LCD when the machine performs a 
function or if it encounters an error.   
ADJUSTING 
WAITING TO SCAN
Cause The machine is not ready for copying because you have just connected the 
power cord to the machine.
Remedy Wait for a while. The machine cannot scan documents for copying immediately 
after the power cord is connected.
CHECK* CARTRIDGE
Cause A problem has occurred with a toner cartridge.
Remedy Reset the machine by opening the cartridge cover and then closing it. If the 
message persists, unplug the machine from the power supply and contact 
Canon Authorized Service Facilities or the Canon Customer Care Center.
*Indicates either "C", "M", "Y", or "K".
CHECK DOCUMENT
Cause 1 There is a paper jam in the ADF.
Remedy Remove the document you are trying to copy in the ADF. (See "Removing 
Jammed Paper from the ADF," on p. 9-20.)
Make sure that the document is not too long or too short. (See "Document 
Requirements," on p.3-1.)
Then reset the machine by opening the front cover and then closing it.
Cause 2 The ADF roller rotates without feeding documents.
Remedy Fan the edge that will feed into the machine first, then tap the edge of multiple 
page documents on a flat surface to even the stack.

	
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							LCD Messages9-23
Troubleshooting
9
CHECK PAPER SIZE
Cause The size of the paper in the cassette or multi-purpose tray is different from that 
of the paper specified in  of the Menu.
Remedy Load the correct paper size or change  in  
of the Menu. (See "Loading Paper," on p. 2-4, or "Specifying the Paper Size," on 
p. 2-19.)
Then reset the machine by opening the cartridge cover and then closing it.
CHECK PRINTER
Cause 1 A problem has occurred in the machine.
Remedy Reset the machine by opening the cartridge cover and then closing it. If the 
message persists, unplug the machine from the power supply and contact 
Canon Authorized Service Facilities or the Canon Customer Care Center.
Cause 2 A cartridge is not installed correctly.
Remedy Install the cartridge correctly. 
CHECK PRINTER COVER
Cause The cartridge cover is not closed completely.
Remedy Check the cartridge cover, and make sure that it is completely closed. 
DOCUMENT TOO LONG
Cause The document is longer than 1 m, or is not feeding correctly.
Remedy Reduce the length of the document to within 1 m, and then copy it.
INSTALL CARTRIDGE
Cause A cartridge is not installed or not installed correctly.
Remedy Install the cartridge correctly. (See "Replacing the Cartridges," on p. 8-5.)
MEMORY FULL
Cause 1 The machine's memory is full because the collate copy or function was set 
when a large document is loaded.
Remedy Divide the document and copy each part separately. 

	
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							LCD Messages9-24
Troubleshooting
9
Cause 2 You tried to reserve more than 10 copy jobs.
Remedy The machine can store up to 10 copy jobs in memory. Wait until the current copy 
job completes, or use [Status Monitor] to delete the reserved copy jobs in 
memory.
PREPARE NEW* CART
Cause A toner cartridge need to be replaced soon.
Remedy Prepare a new toner cartridge to be replaced.
*Indicates either "C", "M", "Y", or "K".
PREPARE NEW DRUM
Cause The drum cartridge need to be replaced soon.
Remedy Prepare a new drum cartridge to be replaced.
PRINTER DATA ERROR
Cause When you canceled a job being processed, the next job on the spooled job list 
may have been also deleted.
Remedy Check if the job that immediately follows the job being processed has been 
deleted on the spooled job list. Disconnect the USB cable and connect it again, 
or unplug the machine and plug it in again to clear the error message.
REC. PAPER JAM
Cause There is a paper jam.
Remedy Clear the paper jam (See "Clearing Jams," on p. 9-1) and reload paper in the 
cassette or multi-purpose tray. Then reset the machine by opening the cartridge 
cover and then closing it.
REPLACE* CARTRIDGE
Cause A toner cartridge need to be replaced.
Remedy Replace a toner cartridge with a new one.
*Indicates either "C", "M", "Y", or "K".
REPLACE THE DRUM
Cause The drum cartridge needs to be replaced.
Remedy Replace the drum cartridge with a new one.

	
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							LCD Messages9-25
Troubleshooting
9
SUPPLY REC. PAPER
Cause No paper is loaded in the cassette or multi-purpose tray.
Remedy Load paper in the cassette or multi-purpose tray. (See "Loading Paper," on p. 
2-4.) Make sure the paper stack in the cassette does not exceed the capacity of 
the cassette.
If you load paper while making copies, do not load a different paper size.
On the second line in the LCD the message  or  and the 
paper size may appear. In this case, load the corresponding paper in the 
cassette or multi-purpose tray.
SYSTEM ERROR
Exxx**
Cause An error of some kind has occurred in the machine.
Remedy Unplug the machine from the power supply and wait approximately 3 minutes to 
5 minutes, then plug it in again. If this does not solve the problem, unplug the 
machine and contact your local authorized Canon dealer or the Canon help line.
**xxx stands for a number.
SYSTEM ERROR
E078
Cause The drum cartridge is not installed correctly.
Remedy Install the drum cartridge correctly, and then unplug and plug the power cord 
again. 
SYSTEM ERROR
E197
Cause The power cord in the lower part of the machine is unplugged.
Remedy Plug the power cord in the lower part and then unplug and plug the power cord 
in the higher part to the wall outlet.

	
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							Paper Feeding Problems9-26
Troubleshooting
9
Paper Feeding Problems
Paper does not feed correctly.
Q Does the cassette or multi-purpose tray contain an appropriate quantity of 
sheets?
A Make sure the paper stack in the cassette or multi-purpose tray does not 
exceed the capacity of the cassette or multi-purpose tray. (See "Loading Paper," 
on p. 2-4.)
Q Is paper loaded correctly?
A Make sure the paper stack in the cassette or multi-purpose tray is loaded 
properly, and that the paper guides are adjusted correctly. (See "Loading 
Paper," on p. 2-4.)
Q Is the cassette inserted into the machine correctly?
A Push the cassette into the machine as far as it will go, and make sure the 
cassette is not tilted or inserted at an angle.
Paper feeds skewed. (Printing is skewed.)
Q Is paper loaded correctly?
A Make sure the paper stack in the cassette or multi-purpose tray is loaded 
properly, and that the paper guides are adjusted correctly. (See "Loading 
Paper," on p. 2-4.)
A Make sure the paper exit path is clear.
Multiple sheets feed into the machine at the same time.
Q Is paper loaded correctly?
A Make sure the paper stack in the cassette or multi-purpose tray is loaded 
properly, and that the paper guides are adjusted correctly. (See "Loading 
Paper," on p. 2-4.)

	
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							Paper Feeding Problems9-27
Troubleshooting
9
Q Have you fanned the paper stack before loading it in the cassette or 
multi-purpose tray?
A Be sure to fan the paper stack before loading it in the cassette or multi-purpose 
tray. This keeps the sheets of paper from sticking together.
Q Does the cassette or multi-purpose tray contain an appropriate quantity of 
sheets?
A Make sure the paper stack in the cassette or multi-purpose tray does not 
exceed the capacity of the cassette or multi-purpose tray. (See "Loading Paper," 
on p. 2-4.)
A Do not force the paper stack into the cassette or multi-purpose tray.
Q Is only one type of paper loaded in the cassette or multi-purpose tray?
A Load only one type of paper.
A Make sure you load paper that meets the paper requirements for the machine. 
(See Chapter 2, "Paper Handling.")
Transparencies do not feed correctly.
Q Are the transparencies loaded correctly?
A Make sure the transparencies in the multi-purpose tray is loaded properly, and 
that the paper guides are adjusted correctly. (See "Loading Paper," on p. 2-4.)
Q Is the proper transparency loaded in the multi-purpose tray?
A Do not use any transparencies designed for color copiers. They will cause a 
paper jam. Please use transparencies recommended by Canon.
Paper feeds curled.
Q Is the proper paper loaded?
A Check if the proper paper is loaded in the cassette or multi-purpose tray. (See 
Chapter 2, "Paper Handling.")

	
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							Paper Feeding Problems9-28
Troubleshooting
9
Paper stacked roughly.
Q Is the proper paper loaded?
A Check if the proper paper is loaded in the cassette or multi-purpose tray. (See 
Chapter 2, "Paper Handling.")
A Check if the appropriate paper type is selected in  in  of the Menu. (See "Specifying the Paper Type," on p. 2-20.)
Repeated paper jams occur.
Q Is the proper paper loaded?
A Check that the size, thickness and type of the paper you are using. (See "Print 
Media Requirements," on p. 2-1.)
Q Is the proper paper loaded correctly?
A Be sure to fan the paper stack before loading it in the cassette. This keeps the 
sheets of paper from sticking together. 
Q Is the output tray free of obstructions?
A Do not place the delivered paper back on the output tray. (See "Face Down 
Paper Output Area," on p. 2-23.)
A Do not place objects other than paper on the output tray. (See "Face Down 
Paper Output Area," on p. 2-23.)
Q Is the machine installed in a proper location?
A Check that the machine is installed in the proper location. (For information 
about specifications of the machine, see "Specifications," on p. 11-1. For safety 
warnings and cautions, see "Installation," on p. xiv.)
Envelopes do not feed correctly.
Q Are the envelopes loaded correctly?
A Make sure the envelopes are loaded correctly. (See "Loading Envelopes in the 
Multi-Purpose Tray," on p. 2-14.)
Q Is the proper envelope loaded?
A Load the recommended envelopes (COM10, MONARCH, DL, or ISO-C5) in the 
multi-purpose tray. (See "Loading Envelopes in the Multi-Purpose Tray," on p. 
2-14.)

	
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