Canon printer Color imageCLASS MF8170c User Manual

Clearing Jams9-19
Troubleshooting
9
2Lift the cover a and remove the jammed paper b.
IMPORTANT
Do not touch the imaging transfer belt. The image quality may deteriorate.
3Return the cover to its original position a and turn the knob in the 
direction of the arrow 
b.
Proceed to the next steps to remove the jammed paper.
When removing paper jammed inside the machine ➞ (Step 8 ➞ p. 9-6)
When removing paper jammed behind the machine ➞ (Step 5 ➞ p. 9-12)
1
2
Imaging
transfer belt
1
2

	
(
:
0
*

Clearing Jams9-20
Troubleshooting
9
Removing Jammed Paper from the ADF
When the document jams in the ADF, the LCD displays , or 
.
NOTE
Do not open the platen glass cover until the jammed paper is removed. Doing so will 
result in damaging the document and the paper.
1Open the ADF and gently remove the jammed paper from the ADF.
2Widen the document guides until they stop, and remove the paper 
so as not to be caught by the guides. Open the ADF and gently 
remove the jammed paper from the ADF.

	
(
:
0
*

Clearing Jams9-21
Troubleshooting
9
3Open the ADF and gently remove the jammed paper from the 
document output tray.
NOTE
After removing jammed paper, even edges of the document before loading it in the ADF 
again.

	
(
:
0
*

LCD Messages9-22
Troubleshooting
9
LCD Messages
The following messages are displayed in the LCD when the machine performs a 
function or if it encounters an error.   
ADJUSTING 
WAITING TO SCAN
Cause The machine is not ready for copying because you have just connected the 
power cord to the machine.
Remedy Wait for a while. The machine cannot scan documents for copying immediately 
after the power cord is connected.
CHECK* CARTRIDGE
Cause A problem has occurred with a toner cartridge.
Remedy Reset the...

LCD Messages9-23
Troubleshooting
9
CHECK PAPER SIZE
Cause The size of the paper in the cassette or multi-purpose tray is different from that 
of the paper specified in  of the Menu.
Remedy Load the correct paper size or change  in  
of the Menu. (See "Loading Paper," on p. 2-4, or "Specifying the Paper Size," on 
p. 2-19.)
Then reset the machine by opening the cartridge cover and then closing it.
CHECK PRINTER
Cause 1 A problem has occurred in the machine.
Remedy Reset the machine by...

LCD Messages9-24
Troubleshooting
9
Cause 2 You tried to reserve more than 10 copy jobs.
Remedy The machine can store up to 10 copy jobs in memory. Wait until the current copy 
job completes, or use [Status Monitor] to delete the reserved copy jobs in 
memory.
PREPARE NEW* CART
Cause A toner cartridge need to be replaced soon.
Remedy Prepare a new toner cartridge to be replaced.
*Indicates either "C", "M", "Y", or "K".
PREPARE NEW DRUM
Cause The drum cartridge need to be...

LCD Messages9-25
Troubleshooting
9
SUPPLY REC. PAPER
Cause No paper is loaded in the cassette or multi-purpose tray.
Remedy Load paper in the cassette or multi-purpose tray. (See "Loading Paper," on p. 
2-4.) Make sure the paper stack in the cassette does not exceed the capacity of 
the cassette.
If you load paper while making copies, do not load a different paper size.
On the second line in the LCD the message  or  and the 
paper size may appear. In this case, load the corresponding paper in the...

Paper Feeding Problems9-26
Troubleshooting
9
Paper Feeding Problems
Paper does not feed correctly.
Q Does the cassette or multi-purpose tray contain an appropriate quantity of 
sheets?
A Make sure the paper stack in the cassette or multi-purpose tray does not 
exceed the capacity of the cassette or multi-purpose tray. (See "Loading Paper," 
on p. 2-4.)
Q Is paper loaded correctly?
A Make sure the paper stack in the cassette or multi-purpose tray is loaded 
properly, and that the paper guides are...

Paper Feeding Problems9-27
Troubleshooting
9
Q Have you fanned the paper stack before loading it in the cassette or 
multi-purpose tray?
A Be sure to fan the paper stack before loading it in the cassette or multi-purpose 
tray. This keeps the sheets of paper from sticking together.
Q Does the cassette or multi-purpose tray contain an appropriate quantity of 
sheets?
A Make sure the paper stack in the cassette or multi-purpose tray does not 
exceed the capacity of the cassette or multi-purpose tray. (See...

Paper Feeding Problems9-28
Troubleshooting
9
Paper stacked roughly.
Q Is the proper paper loaded?
A Check if the proper paper is loaded in the cassette or multi-purpose tray. (See 
Chapter 2, "Paper Handling.")
A Check if the appropriate paper type is selected in  in  of the Menu. (See "Specifying the Paper Type," on p. 2-20.)
Repeated paper jams occur.
Q Is the proper paper loaded?
A Check that the size, thickness and type of the paper you are using. (See "Print 
Media...