Canon printer Color imageCLASS MF8170c User Manual

Copying Problems9-29
Troubleshooting
9
Copying Problems
The machine will not make a copy.
Q Is the cartridge installed correctly?
A Make sure the cartridge is installed correctly. (See the Set-Up Instructions for 
the Machine.)
Q Is the sealing tape removed from the cartridge?
A Remove the sealing tape from the cartridge. (See the Set-Up Instructions for 
the Machine.)
Q Is the cassette inserted completely into the machine?
A Insert the cassette as far as it will go. (See the Set-Up Instructions for the...

Print Quality Problems9-30
Troubleshooting
9
Print Quality Problems
The print quality is not what you expect; print is not clear, has missing dots or white streaks.
Q Are the size, thickness and type of the paper you are using within the 
specifications of the machine?
A Check that the paper you are using is supported by the specifications of the 
machine. (See "Print Media Requirements," on p. 2-1.)
Q Are the cartridges installed correctly?
A Make sure the cartridges are is installed correctly....

Print Quality Problems9-31
Troubleshooting
9
Q Is the machine installed in a stable location?
A Install the machine in a proper location. (See "Installation," on p. xiv.)
Copies are too dark or too light.
Q Is the exposure adjusted correctly?
A Adjust the exposure correctly using [Exposure]. (See "Adjusting the Exposure 
(Density)," on p. 5-6.)
Q Is the machine in the toner saver mode?
A Set  to  in  of the 
Menu. (See  of "Menu Descriptions," on p. 10-3.)
The printouts are partly...

Print Quality Problems9-32
Troubleshooting
9
Data is not printed in accurate color (specified color), or colored text appears blurred due to 
color deviation.
Q Has one of the four color-cartridges reached its lifetime, or has deteriorated?
A Replace the toner cartridge that is almost reached with a new cartridge. (See 
"Replacing the Toner Cartridge," on p. 8-5.)
Q Is proper paper is not being used?
A Replace the paper to a type that can be used with this machine. (See "Print 
Media...

Print Quality Problems9-33
Troubleshooting
9
Fill-patterns are not printed in accurate color (specified color).
Q Are the fill-pattern of the print data and the dither pattern of the printer 
interfering with one another?
A Do not specify a fill-pattern in the application and print again.
A Change the [Color Halftones] setting in the printer driver to [Gradation] or [Color 
Tone].
Specify [Color Halftones] in the [Details Settings] dialog box by clicking [Details] 
in the [Quality] sheet.
The displayed...

Printing Problems9-34
Troubleshooting
9
Printing Problems
The Alarm indicator comes on.
Q Does the machine feed paper correctly, or is there paper in the cassette or 
multi-purpose tray?
A Clear the paper jam, or load paper in the cassette or multi-purpose tray. (For 
instructions on clearing paper jam, see "Clearing Jams," on p. 9-1. For 
instructions on loading paper, see "Loading Paper," on p. 2-4.)
A If the machine has no paper jam, or paper is loaded in the cassette or 
multi-purpose...

Scanning Problems9-35
Troubleshooting
9
Scanning Problems
The machine will not scan a document.
Q Did you connect the power cord to the machine just now?
A Wait for a while. After connecting the power cord, the machine cannot scan 
documents immediately. 
Q Is the USB cable connected securely?
A Check that the USB cable is connected securely to the machine and your 
computer. Disconnect the USB cable, and reconnect it correctly after a while.
Scanned images are dirty.
Q Is the platen glass or the platen...

General Problems9-36
Troubleshooting
9
General Problems
The machine has no power.
Q Is the power cord plugged in securely?
A Check that the power cord is plugged securely into the machine and into the 
wall outlet. Insert the power cord straight into the power socket on the back of 
the machine. Do not insert it at an angle. Otherwise, the machine may not be 
properly connected to the power source and may not turn on. If this happens, 
disconnect the power cord, and reconnect it correctly after a minute...

If You Cannot Solve the Problem9-37
Troubleshooting
9
If You Cannot Solve the Problem
If you have a problem with your machine and you cannot solve it by referring to the 
information in this chapter, contact Canon Authorized Service Facilities or the 
Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. 
to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug 
the power cord...

If You Cannot Solve the Problem9-38
Troubleshooting
9

	
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