Canon Pixma Pro9000 Quick Start Guide

Troubleshooting67
Printed Surface is 
Scratched/Back of 
Paper is Smudged Thick paper is used Select the 
Prevent paper abrasion check box to widen the clearance between 
the Print Head and the loaded paper.
The settings here are also applied under Direct Printing from a digital camera.
Clear the  Prevent paper abrasion  check box once printing is 
complete, and then click  Send.
1. Open the printer properties dialog box.
2. Click the  Maintenance  tab and then  Custom Settings .
In Windows XP and...

Troubleshooting
68
Troubleshooting Printer Hardware
Printed Surface is 
Scratched/Back of 
Paper is SmudgedMedia is curled If the paper is curled, it may 
become marked or not feed properly. Use paper 
after correcting paper curl as follows.
1. Place the paper on a flat surface with the print side
*1 face up, then cover it 
with plain regular paper to avoid damaging the surface.
2. Roll up the paper in the opposite direction as shown in the figure below.
3. Check the printing paper if paper curl is...

Troubleshooting69
Printer Does Not 
Start or Printer 
Stops During 
Print Jobs Ink tank is not fully 
inserted
When the ink lamp is unlit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights red when
 the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1. 
If any orange parts are left like in Figure 2, remove all of the orange parts.
Incorrect page size 
is selected  Press the 
RESUME/CANCEL  button on the...

Troubleshooting
70
Printer Does Not 
Start or Printer 
Stops During 
Print JobsThere may be 
problems with your 
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use 
Canon IJ Status Monitor in 
Windows or click the printer’s icon in the Dock in Macintosh for the deletion.
1. Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” 
on page 33.
2. Click the  Maintenance  tab and...

Troubleshooting71
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed Properly Inappropriate paper 
type is used Check to see if the paper you are printing on is too thick, too heavy, or curled.
See 
“Print Media to Avoid ” on page 4.
Flatten paper when it is curled.
Paper Feed Roller is 
dirty Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only 
when necessary.
1. Ensure that the...

Troubleshooting
72
Paper Jams
ProblemPossible CauseTr y This
Paper Jams Paper jams in the Auto Sheet Feeder/
Front Tray/Rear 
Support Remove the paper according to the following procedure.
1. Slowly pull the paper out, from the Auto Sheet Feeder, the Front Tray, or the 
back of the printer, whichever is easier. 
If the paper tears and a piece remains inside the printer, open the Top Cover 
and remove it. After removing all paper, close the Top Cover, turn the printer off 
and turn it back on.
Be careful...

Troubleshooting73
Handling Error Messages
When a printer error occurs, the  ALARM lamp flashes orange in the way as shown below. The 
number of flashes (orange) indicates the type of error that has occurred. Count the flashes 
and take the appropriate action to correct the error. 
Number of 
FlashesPossible CauseTr y This
Two flashes No paper in the  Auto Sheet Feeder Reload paper to the Auto Sheet Feeder and press the 
RESUME/CANCEL button.
Three flashes Front Tray or Rear  Support is closed/
Paper jam...

Troubleshooting
74
Eight  flashes Ink absorber almost full The printer has a built-in ink absorber for the ink used during print head cleaning, 
for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue printing. 
Before the ink absorber becomes completely full, contact the Customer Care 
Center. (You will need to replace a particular part of the printer.)
Canon recommends that you call for service as soon as this...

Troubleshooting75
Eleven flashes Automatic print  head alignment 
failed/The Page 
Size setting does 
not match the size 
of the paper loaded 
in the printer When performing Automatic Print Head Alignment
 
Possible causes are as follows:
z Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press the  RESUME/CANCEL  button on the printer to clear the error, then load 
two sheets of Letter-sized plain paper in the Auto Sheet Feeder. 
Automatic print head alignment cannot be performed using paper...

Troubleshooting
76
An Error Message Appears on the Screen
POWER (green) and  ALARM 
(orange) lamps flash 
alternately An error that requires contacting the Cu
stomer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
ProblemPossible CauseTr y This
Writing...