Canon Pixma Mx850 Quick Start Guide
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157 Troubleshooting „ Error Regarding Auto matic Duplex Printing Is Displayed „ Error Regarding Automatic Print Head Alignment Is Displayed „Error Number: 300 Is Displayed CauseAction The correct media size is not selected in the MP Drivers. Make sure that the Page Size or Paper size setting matches the actual size of the paper. First, check the Page Size or Paper size setting in the application software you are printing from. Then, check the Page Size setting on the Page Setup sheet in the printer properties dialog box (Windows) or the Paper size setting on the Page Setup dialog box (Macintosh). Make sure that the actual size of the paper is suitable for automatic duplex printing. The sizes of media suitable for automatic duplex printing are A4, Letter, A5, B5, and 5 x 7. NoteTo switch to manual duplex printing, follow the procedure below. Open the printer properties dialog box, clear the Automatic check box on the Page Setup sheet, and reprint. Manual duplex printing is not available. CauseAction Automatic Print Head Alignment has failed. See ““Auto head align has failed. Press OK and repeat operation. ”” on page 135. CauseAction The machine is not ready. Check if any lamp on the Operation Panel is lit. If all the lamps on the Operation Panel are off, press the ON/OFF button to turn on the machine. While the COPY button is flashing, the machine is initializing. Wait until the COPY button stops flashing and remains lit. If the Alarm lamp is lit orange, an error may have occurred in the machine. For details on how to resolve the error, see “An Error Message Is Displayed on the LCD” on page 133. The machine is not connected properly. Make sure that the USB cable is securely plugged into the USB port of the machine and is connected to the computer. zIf you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. When you use the machine over wired LAN, make sure that the machine is connected to the network with a LAN cable and is set up correctly. Refer to “Checking Information about the Network” in “Troubles When Using the Machine over Network” of the User’s Guide on-screen manual.
158Troubleshooting „Error Number: 1700 Is Displayed „Error Number: 1851 Is Displayed „Error Number: 1856 Is Displayed „Error Number: 2001 Is Displayed „Error Number: 2002 Is Displayed Your machine is not selected in Printer on the Print dialog box. Select your machine’s name in Printer on the Print dialog box. If your machine’s name does not appear in Printer, follow the procedure below to check that the driver for your machine is installed to your computer. (1) Select Print & Fax Preferences from Printer . In Mac OS X v.10.3.9, select Edit Printer List from Printer . (2) Check that your machine’s name is displayed in the list of printers and that the check box is selected. (3) If your machine’s name is not displayed, click Add(+) to add the machine. If you cannot add the machine, follow the procedure described in your setup sheet or the Network Setup Guide to reinstall the MP Drivers. CauseAction The ink absorber is almost full. See ““The ink absorber is almost full. Press OK to continue printing. Contact the service center.”” on page 134. CauseAction Inner Cover was open when you started printing.Close the Inner Cover, then press the OK button on the machine. Printing will start again. CauseAction Inner Cover was opened while printing was in progress. Close the Inner Cover, then press the OK button on the machine. The print data being sent at the time of the error will be erased, so print it again. CauseAction No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder is not compatible with this machine. See ““Incompatible device detected. Remove the device.”” on page 135. CauseAction A USB hub is connected. See ““An unsupported USB hub is connected. Remove the hub.”” on page 135. CauseAction
159 Troubleshooting „ Error Number: 2500 Is Displayed „Ink Info Number: 1600 Is Displayed „Ink Info Number: 1683 Is Displayed „Ink Info Number: 1688 Is Displayed Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device, and the actions to resolve them. CauseAction Automatic Print Head Alignment has failed. See ““Auto head align has failed. Press OK and repeat operation. ”” on page 135. CauseAction Ink may have run out. See ““The ink may have run out. Replacing the ink tank is recommended.”” on page 133. CauseAction The remaining ink level cannot be detected.See ““The remaining level of the ink cannot be correctly detected.”” on page 133. CauseAction Ink has run out. See ““The ink has run out. Replace the ink tank.”” on page 134. Notez This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD” on page 133. z For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.
160Troubleshooting Cannot Print Properly through Bluetooth Communication To troubleshoot printing through Bluetooth communication, refer to the Bluetooth Guide on-screen manual. Error Message On PictBridge Compliant Device Action “Printer in use” If the machine is printing from the computer or warming up, wait until the job ends. When it is ready, the machine starts printing automatically. “No paper” Load paper in the paper source, or press the Feed Switch to select the paper source where you have loaded paper (the Rear Tray or Cassette), and select Continue * in the display on your PictBridge compliant device. * To resume printing, you can also press the OK button on the machine instead of selecting Continue. “Paper Error” / “Media type error” zThe page size that cannot be fed from the Cassette is selected. Load paper in the Rear Tray, press the Feed Switch to select the Rear Tray as the paper source, and try printing again. For details, see “Changing the Paper Source” on page 25. z If the Paper Output Tray is closed, open it. The machine resumes printing. If the Inner Cover is open, close it and select Stop in the display on your PictBridge compliant device to stop printing. “Paper jam” Select Stop in the display on your PictBridge compliant device to stop printing. Remove the jammed paper, load new paper, press the OK button on the machine and try printing again. “Printer cover open” Close the Scanning Unit (Printer Cover) on the machine. “No Print Head” The Print Head is not installed or is defective. For details on how to resolve the error, see ““Print head is not installed. Install the print head.”” on page 133. “Waste tank full” / “Ink absorber full” The ink absorber is nearly full. For details on how to resolve the error, see ““The ink absorber is almost full. Press OK to continue printing. Contact the service center.”” on page 134. “No ink” / “Ink cassette error” The ink tank is not installed properly or empty. Check the error message displayed on the LCD and take the appropriate action to resolve the error. See “An Error Message Is Displayed on the LCD” on page 133. “Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see ““The remaining level of the ink cannot be correctly detected.”” on page 133. “Hardware Error” An ink tank error has occurred. Replace the ink tank. See “Replacing an Ink Tank” on page 107. “Printer error” An error requiring servicing may have occurred. Disconnect the USB cable between the machine and the PictBridge compliant device, turn off the machine, and unplug the power cord of the machine from the power supply. After five minutes or more, plug the power cord of the machine back in, turn on the machine, and then reconnect the PictBridge compliant device to the machine. If the same error occurs, contact your Canon service representative.
161 Troubleshooting Cannot Print Properly from a Photo Index Sheet Cannot Remove a Memory Card Scanning Problems „ ScanGear Won’t Start „ Other Scanning Troubles Refer to the Scanning Guide on-screen manual. CauseAction “Failed to scan Photo Index Sheet. ” is displayed. z Make sure the Photo Index Sheet is set in the correct position and orientation on the Platen Glass. z Make sure the Platen Glass and the Photo Index Sheet are not dirty. z Make sure all required circles on the Photo Index Sheet are filled in. If the filled circles on the sheet are not marked dark enough, the machine may not scan the settings. See “Printing by Using the Photo Index Sheet” on page 46. CauseAction miniSD Card, microSD Card, xD- Picture Card, Memory Stick Duo, Memory Stick PRO Duo, or RS-MMC is attempted to insert into the machine without attaching to the special adapter. Contact your Canon service representative. ImportantNever attempt to remove a memory card using a thin stick or tweezers. Doing so may damage the machine. CauseAction The scanner driver (ScanGear) is not installed. Follow the procedure described in your setup sheet or the Network Setup Guide to reinstall the MP Drivers.
162Troubleshooting Problems Receiving Faxes „Cannot Receive a Fax, Cannot Print a Fax CauseAction The machine is not powered on. zYou cannot receive faxes if the power is turned off. Press the ON/OFF button to turn the power on. z If you disconnected the power cord without turning off the power (a mode button is lit), reconnect it, then the power is turned on automatically. z If you disconnect the power cord after pressing the ON/OFF button to turn off the power (all mode buttons are not lit), reconnect it, then press the ON/OFF button to turn on the power. z If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is recovered. The machine’s memory is full. Either print or delete documents in memory (see “Document Stored in Memory” on page 99) to free up memory. Then ask the sender to resend the fax. There was an error during reception. zCheck the LCD for an error message. See “An Error Message Is Displayed on the LCD” on page 133. z Print the Activity report and check for an error. See “Printing the Activity Report Manually” on page 103. The telephone line is not correctly connected. Check that the telephone line is connected correctly to the Telephone Line Jack and that the telephone (or another external device such as an answering machine or a computer modem) is connected correctly to the External Device Jack. Refer to your setup sheet or see “Preparing the Machine for Fax” on page 57. A paper size other than A4, Letter, or Legal * is loaded. If a paper size other than A4, Letter, or Legal * is loaded in the specified paper source, incoming faxes are not printed and are stored in memory. Change the paper in the specified paper source to A4, Letter, or Legal * size, then press the OK button on the machine. Load Legal-sized* paper in the Rear Tray.* Legal may not be available depending on the country or region of purchase. Paper is not loaded If paper is not loaded in the specified paper source, received faxes will be stored in memory without printing. Load paper in the specified paper source, then press the OK button. Ink has run out If an ink has run out, received faxes will be stored in memory without printing. Replace the ink tank, then print them in memory. See “Replacing an Ink Tank” on page 107 and see “Document Stored in Memory” on page 99. NotezIf the machine was receiving the faxes in the fax mode, printing will start automatically after replacing the ink tank. z You can set to print received faxes forcibly even if an ink tank is run out. Refer to “Auto print received” in “Device Settings” of the User’s Guide on- screen manual. However, a part of contents or all contents of the fax may not be printed since the ink has run out. And also the contents of faxes will not be stored in memory. In addition, if ink has already run out, it is recommended that OFF be selected for Auto print received in RX settings to store the received fax in memory once and print the fax manually after replacing the ink tank.
163 Troubleshooting „ Machine Does Not Switch Automatically between Voice and Fax Calls „ Quality of Received Fax is Poor The machine is not set to the appropriate receive mode. Check the receive mode setting (A), and change it to a mode suited to your connection if necessary. FAX priority mode See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and Want to Receive Faxes Automatically:” on page 91. FAX only mode See “If You Want to Receive Only Faxes Automatically with Your Machine, or Have a Dedicated Telephone Line for Fax Use Only:” on page 91. DRPD *1 See “If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service with Your Telephone Company (US and Canada only):” on page 93. Network switch *2 See “If You Want the Machine to Automatically Switch between Fax and Voice Calls by the Call Ring Patterns (Network Switch):” on page 93. TEL priority mode See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently:” on page 92. *1 This setting is only available in US and Canada.*2 This setting may not be available depending on the country or region of purchase. CauseAction The receive mode, displayed in the FAX standby screen, is FAX only mode . If the receive mode is set to FAX only mode, there will be no automatic switching between voice and fax calls. Set the receive mode to FAX priority mode , DRPD *1, or Network switch*2. If the receive mode is TEL priority mode, connect an answering machine to the machine and check that a message plays back when the answering machine answers. *1 This setting is only available in US and Canada.*2 This setting may not be available depending on the country or region of purchase. CauseAction ECM RX is set to OFF.Set ECM RX to ON . Refer to “ECM RX” in “Device Settings” of the User’s Guide on-screen manual. If ECM RX is enabled, the sender’s fax machine resends the fax after correcting errors automatically. The sender’s original document or fax machine is dirty. The image quality of the fax is mainly determined by the sender’s fax machine. Contact the sender and check whether the scanning area of his/her fax machine is not dirty. CauseAction (A)
164Troubleshooting „Errors Often Occur When You Receive a Fax ECM sending/receiving is not enabled although the line/connection is poor, or the sender’s fax machine is not compatible with ECM.zOn your machine, set ECM RX to ON. Refer to “ECM RX” in “Device Settings” of the User’s Guide on-screen manual. zContact the sender and check that his/her machine is set to enable ECM sending. zIf the sender’s or recipient’s fax machine is not compatible with ECM, the fax will be sent/received in the standard mode. zReduce the reception start speed. Refer to “RX start speed” in “Device Settings” of the User’s Guide on-screen manual. CauseAction The telephone line condition or the connection is poor.If there is a poor line or connection, reducing the reception start speed may correct the error. Reduce the reception start speed. Refer to “RX start speed” in “Device Settings” of the User’s Guide on-screen manual. The sender’s fax machine is not operating normally.Contact the sender and check whether his/her fax machine is operating normally. CauseAction
165 Troubleshooting Problems Sending Faxes „ Cannot Send a Fax „ Cannot Send a Fax Clearly CauseAction The machine is not powered on. zYou cannot send faxes if the power is turned off. Press the ON/OFF button to turn the power on. z If you disconnected the power cord without turning off the power (a mode button is lit), reconnect it, then the power is turned on automatically. z If you disconnect the power cord after pressing the ON/OFF button to turn off the power (all mode buttons are not lit), reconnect it, then press the ON/OFF button to turn on the power. z If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is recovered. The document is being sent from memory. When the In Use/Memory lamp is flashing, another document is being sent from memory. Wait until the machine finishes sending it. The telephone line is connected to the External Device Jack. Reconnect to the Telephone Line Jack. Refer to your setup sheet or see “Preparing the Machine for Fax” on page 57. If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter. The telephone line type is not set correctly. Check the telephone line type setting and change it as necessary. See “Setting the Telephone Line Type” on page 60. Dial tone detect is set to ON. Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF . Refer to “Dial tone detect” in “Device Settings” of the User’s Guide on-screen manual. The fax number is not correctly registered in a speed dial. Make sure that the fax number is correctly registered when speed dialing. See “Registering Recipients for the Speed Dial” on page 71. There was an error during transmission. z Check the LCD for an error message. See “An Error Message Is Displayed on the LCD” on page 133. z Print the Activity report and check for an error. See “Printing the Activity Report Manually” on page 103. The telephone line is not connected correctly. Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company. The document is not loaded properly. Remove the document then reload it on the Platen Glass or in the ADF. See “Handling the Original Document” on page 16. There was a printer error. Check an error message on the LCD, then resolve the problem. See “An Error Message Is Displayed on the LCD” on page 133. If you are in a hurry, press the Stop/Reset button or the OK button to close the message, then send faxes. CauseAction The document is not loaded correctly, or the Platen Glass, the inner side of the Document Cover, or the ADF is dirty. z Remove the document, then reload it on the Platen Glass or in the ADF. See “Handling the Original Document” on page 16. z Clean the Platen Glass, the inner side of the Document Cover, or the ADF (see “Cleaning Your Machine” on page 125) and reload the document. See “Handling the Original Document” on page 16. The image quality setting or the scan contrast setting is not suitable for the document. On the LCD, set an image quality suitable and a scan contrast suitable for the document. See “Before Sending Faxes” on page 81. The original document is loaded with the wrong side facing upwards. When loading the document on the Platen Glass, the side to be scanned should be face down. When loading in the ADF, the side to be scanned should be face up.
166Troubleshooting „Errors Often Occur When You Send a Fax Telephone Problems „Cannot Dial „ Telephone Disconnects During a Call You are scanning thick or curled documents. Thick or curled documents may not be sent in good quality, because of a shadow or distortion caused when scanning such documents. Press on the Document Cover with your hand when scanning. CauseAction The telephone line condition or the connection is poor.If there is a poor line or connection, reducing the transmission start speed may correct the error. Reduce the transmission start speed. Refer to “TX start speed” in “Device Settings” of the User’s Guide on-screen manual. CauseAction The telephone line is not correctly connected. Check that the telephone line is connected correctly. Refer to your setup sheet or see “Preparing the Machine for Fax” on page 57. The telephone line type is not set correctly. Check the telephone line type setting and change it as necessary. See “Setting the Telephone Line Type” on page 60. CauseAction The telephone line or the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) is not connected correctly.Check that the telephone line and the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) are connected correctly. CauseAction