Canon Pixma Mx7600 Quick Start Guide

147 Troubleshooting
The Machine Stops Printing before Completion and 
Ejects Partially Printed or Blank Paper
CauseAction
Too much time is required to process 
print data, so printing is terminated.If too much time is required to process copy, fax, or computer print data, the 
machine may terminate printing and eject blank paper. Check the following and 
try printing again.
zCheck to see if multiple computers are using the machine at the same time, 
over a network, for operations such as accessing a...

148Troubleshooting
Machine Moves But Ink Is Not Ejected
Paper Does Not Feed Properly
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 113 and 
perform any necessary maintenance operation.
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 133 to identify the ink  error, and then take the appropriate action depending on the error condition.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you...

149
Troubleshooting
Paper Jams
Important
When you turn off the machine to remove the jammed paper, make sure of the following.
z When you are printing from the computer, cancel the print job before turning off the machine. Refer to 
“Printing from Your Computer” in the  User’s Guide on-screen manual. 
z While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after 
receiving the fax. Do not unplug the power cord while the machine is receiving a fax. If you unplug...

150Troubleshooting
Landscape credit card-sized paper 
jammed inside the machine.Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1)Load a single sheet of the same paper in the Rear Tray in portrait orientation.
Do not load it in the landscape orientation.
(2)Turn off the machine.
(3)Turn on the machine.
The paper is fed and then pushes out the jammed paper as it ejects.
All print jobs in queue are canceled. Reprint if necessary.
If you...

151
Troubleshooting
(4) Slowly pull the jammed paper out.
NoteIf you cannot pull the paper out, close the Rear Cover, turn the machine off, then 
turn it back on. The paper may be ejected automatically.
(5)Close the Rear Cover.
(6) If any paper is sticking out of the Cassette, align the edges of the paper to 
reload it in the Cassette.
(7) Insert the Cassette into the machine, and press the  OK button on the 
machine.
If you turned off the machine in step (4), all print jobs in queue are canceled....

152Troubleshooting
Paper jammed inside the machine at 
the Duplexing Transport Unit. Remove the paper following the procedure below.
(1)
Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray 
and close the Rear Tray Cover.
(2) Turn off the machine and open the Rear Cover.
(3) Stand the machine with the left side down.
CautionWhen standing the machine, make sure that the Scanning Unit (Printer Cover) 
is closed securely and the machine does not fall over....

153 Troubleshooting
Document Jams in the ADF
Important
When you turn off the machine to remove the jammed document, make sure of the following.
zWhile the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after 
receiving the fax. Do not unplug the power cord while the machine is receiving a fax. If you unplug the 
power cord, all the documents stored in memory are deleted.
CauseAction
The document remains in the ADF 
because the Stop/Reset button is 
pressed when the...

154Troubleshooting
Document jams in the ADF (Document 
Tray). Remove the document following the procedure below.
(1)
If printing is in progress, press the  Stop/Reset button.
(2) Turn off the machine.
(3) If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF, then open the Document Feeder Cover.
(4) Raise the Paper Release Lever (A), then remove the jammed page from 
under the roller to the Document Feeder Cover side.
(5) Pull out the jammed document from the ADF....

155 Troubleshooting
Document jams in the ADF (inner side). Remove the document following the procedure below.
(1)If printing is in progress, press the Stop/Reset button.
(2)Turn off the machine.
(3)If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF.
(4)Open the Document Output Slot.
(5)Open the Document Cover.
(6)Insert your hand into the Document Output Slot, then while pushing up the 
part above the paper feed rollers with your fingers, pull out the document...

156Troubleshooting
The Machine Makes the Operation Noise Even When 
the Machine Is Not in Use
(7)Close the Document Cover.
(8)Close the Document Output Slot, then turn on the machine.
zWhen rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
Document Jams in the ADF (Document 
Output...