Canon Pixma Mx7600 Quick Start Guide

157
Troubleshooting
Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
CauseAction
The machine is not ready. Check if any lamp on the Operation Panel is lit.
If all the lamps on the Operation Panel are off, press the  ON/OFF button to turn 
on the machine. While the  COPY button is flashing, the machine is initializing. 
Wait until the  COPY button stops flashing and remains lit.
If the  Alarm  lamp is lit orange, an error may have occurred in the machine. For...

158Troubleshooting
„Error Regarding Auto matic Duplex Printing Is Displayed 
„ Error Regarding Automatic Print Head Alignment Is Displayed
„Error Number: 300 Is Displayed
CauseAction
The correct media size is not selected 
in the MP Drivers. Make sure that the 
Page Size or Paper size  setting matches the actual size of 
the paper. First, check the  Page Size or Paper size  setting in the application 
software you are printing from. Then, check the  Page Size setting on the  Page 
Setup  sheet in the...

159
Troubleshooting
„ Error Number: 1700 Is Displayed
„Error Number: 2001 Is Displayed
„Error Number: 2002 Is Displayed
„Error Number: 2500 Is Displayed
Your machine is not selected in  Printer 
on the  Print dialog box. Select your machine’s name in 
Printer on the  Print dialog box.
If your machine’s name does not appear in  Printer, follow the procedure below 
to check that the driver for your machine is installed to your computer. 
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X...

160Troubleshooting
„Ink Info Number: 1600 Is Displayed
„Ink Info Number: 1688 Is Displayed
„Ink Info Number: 1689 Is Displayed
„Ink Info Number: 1692 Is Displayed
„Ink Info Number: 1693 Is Displayed
„Ink Info Number: 1698 Is Displayed
CauseAction
Ink (PGI-9PBK/Y/M/C, PGI-7BK) may 
have run out. See ““The ink may have run out. You are recommended to stop printing, then 
replace the ink tank.” (when printing is in progress) / “The ink may have run out. 
Replacing the ink tank is recommended.” (when...

161
Troubleshooting
„ Ink Info Number: 1699 Is Displayed
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device, and the actions to resolve them.
CauseAction
Machine detected ink (PGI-9PBK/Y/M/
C) out condition. See ““Printer detected ink out condition. Stop printing, then replace the ink tank.” 
(when printing is in progress) / “Printer detected ink out condition of the following 
ink....

162Troubleshooting
Cannot Print Properly from a Photo Index Sheet
Cannot Remove a Memory Card
Scanning Problems
„ScanGear Won’t Start
„ Other Scanning Troubles
Refer to the  Scanning Guide  on-screen manual.
“Ink Error” An ink tank that was once empty is installed.
For details on how to resolve the error, see ““Printer detected ink out condition. 
Stop printing, then replace the ink tank.” (when printing is in progress) / “Printer 
detected ink out condition of the following ink. Replace the ink tank.”...

163
Troubleshooting
Problems Receiving Faxes
„ Cannot Receive a Fax, Cannot Print a Fax
CauseAction
The machine is not powered on.
zYou cannot receive faxes if the power is turned off. Press the  ON/OFF button 
to turn the power on.
z If you unplugged the power cord without turning off the power (a mode button 
is lit), plug it back in, then the power is turned on automatically.
z If you unplug the power cord after pressing the  ON/OFF button to turn off the 
power (all mode buttons are not lit), plug it...

164Troubleshooting
„Machine Does Not Switch  Automatically between Voice and Fax Calls
„ Quality of Received Fax is Poor
The machine is not set to the 
appropriate receive mode. Check the receive mode setting (A), and change it to a mode suited to your 
connection if necessary.
FAX priority mode
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and 
Want to Receive Faxes Automatically:” on page 88.
FAX only mode
See “If You Want to Receive Only Faxes Automatically with Your Machine,...

165 Troubleshooting
„Errors Often Occur When You Receive a Fax
ECM sending/receiving is not enabled 
although the line/connection is poor, or 
the sender’s fax machine is not 
compatible with ECM.zOn your machine, set ECM RX to ON. Refer to “ECM RX” in “Device 
Settings” of the User’s Guide on-screen manual.
zContact the sender and check that his/her machine is set to enable ECM 
sending.
zIf the sender’s or recipient’s fax machine is not compatible with ECM, the fax 
will be sent/received in the...

166Troubleshooting
Problems Sending Faxes
„Cannot Send a Fax
„ Cannot Send a Fax Clearly
CauseAction
The machine is not powered on.
zYou cannot send faxes if the power is turned off. Press the  ON/OFF button to 
turn the power on.
z If you unplugged the power cord without turning off the power (a mode button 
is lit), plug it back in, then the power is turned on automatically.
z If you unplug the power cord after pressing the  ON/OFF button to turn off the 
power (all mode buttons are not lit), plug it...