Canon Pixma Mx700 Quick Start Guide
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117 Troubleshooting Document jams in the ADF (inner side). Remove the document following the procedure below. (1)Follow steps 1 to 3 under “Document jams in the ADF (Document Tray).” on page 116. (2) Open the Document Cover and pull out the document from the inner side. (3) Close the Document Cover. (4) Close the Feeder Cover. z When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative. Document Jams in the ADF (Document Output Slot). If the document is jammed in the Document Output Slot, pull it out. z When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative. CauseAction
118Troubleshooting Error Message Appears on the Computer Screen „Writing Error/Output E rror/Communication Error „Error No.: 300 Is Displayed CauseAction The machine is not ready. Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. If the Alarm lamp is lit orange, an error may have occurred on the machine. For details on how to resolve the error, see “An Error Message Is Displayed on the LCD” on page 101. Printer port setting does not match the computer’s interface connecting the machine. Check the printer port settings. * In the following instruction, “ XXX” signifies your machine’s name. (1) Log into a user account with the administrator privilege. (2) Click Control Panel , then Printer under Hardware and Sound . In Windows XP, click Control Panel, Printers and Other Hardware , then Printers and Faxes . In Windows 2000, click Control Panel then Printers . (3) Right-click the Canon XXX Printer icon, then select Properties. (4) Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (where “n” is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s) . If the port setting is not correct, reinstall the MP Drivers, or change the port setting according to the interface you are using. The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the computer. zIf you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable and is set up correctly. Refer to “Checking Information about the Network” in the User’s Guide on-screen manual. MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the procedure described in the PC Printing Guide on-screen manual and reinstall them following the procedure described in your setup sheet or the Network Setup Guide . CauseAction The machine is not ready. Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. If the Alarm lamp is lit orange, an error may have occurred on the machine. For details on how to resolve the error, see “An Error Message Is Displayed on the LCD” on page 101.
119 Troubleshooting „ Error No.: 1700/1710 Is Displayed „Error No.: 2001 Is Displayed „Error No.: 2002 Is Displayed The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the computer. zIf you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable and is set up correctly. Refer to “Checking Information about the Network” in the User’s Guide on-screen manual. Your machine is not selected in Printer on the Print dialog box. Select your machine’s name in Printer on the Print dialog box. If your machine’s name does not appear in Printer, follow the procedure below to check that the driver for your machine is installed to your computer. (1) Select Print & Fax Preferences in Printer . In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List in Printer . (2) Check that your machine’s name is displayed in the list of printers and that the check box is selected. In Mac OS X v.10.2.8, check that your machine’s name is displayed in Printer List . (3) If your machine’s name is not displayed, click Add(+) to add the machine. If you cannot add the machine, follow the procedure described in your setup sheet or the Network Setup Guide to reinstall the MP Drivers. CauseAction The ink absorber is almost full. See ““The waste ink absorber is almost full. Press [OK] to continue but early replacement recommended. ”” on page 102. CauseAction No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder is not compatible with this machine.See ““Incompatible device detected. Remove the device.”” on page 102. CauseAction PictBridge compliant device is connected via a USB hub. See ““An unsupported USB hub is connected. Remove the hub.”” on page 102. CauseAction
120Troubleshooting Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them. Note z This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD” on page 101. z For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer. Error Message On PictBridge Compliant Device Action “Printer in use” If the machine is printing from the computer or warming up, wait until the job ends. When it is ready, the machine starts printing automatically. “No paper” Load paper in the Rear Tray, and select Continue * in the display on your PictBridge compliant device. * To resume printing, you can also press the OK button on the machine instead of selecting Continue on the camera. “Paper Error” / “Media type error” zOpen the Paper Output Tray. The machine resumes printing. z The Front Tray is selected on the machine. Load paper in the Rear Tray, press the Feed Switch button to select the Rear Tray as the paper source, and then press the OK button on the machine or select Stop in the display on your PictBridge compliant device to print again. For details, see “Changing the Paper Source” on page 13. “Paper jam” Select Stop in the display on your PictBridge compliant device to stop printing. Remove the jammed paper, load new paper, press the OK button on the machine, and try printing again. “Printer cover open” Close the Scanning Unit (Printer Cover) on the machine. “No print head” The Print Head is not installed or defective. For details on how to resolve the error, see “An Error Message Is Displayed on the LCD” on page 101. “Waste tank full” / ”Ink absorber full” The ink absorber is nearly full. For details on how to resolve the error, see “An Error Message Is Displayed on the LCD” on page 101. “No ink” / “Ink cassette error” The ink tank is not installed properly or empty. Check the error message on the LCD and take the appropriate action to resolve the error. See “An Error Message Is Displayed on the LCD” on page 101. “Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see “An Error Message Is Displayed on the LCD” on page 101. “Hardware Error” Ink tank errors have occurred. Replace the ink tank. See “Replacing an Ink Tank” on page 80.
121 Troubleshooting Cannot Remove a Memory Card Scanning Problems „ScanGear Won’t Start „Other Scanning Troubles Refer to the Scanning Guide on-screen manual. “Printer error” An error requiring servicing may have occurred. (Machine Power lamp flashes green and Alarm lamp flashes orange alternately.) Disconnect the USB cable between the machine and the PictBridge compliant device, turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, turn on the machine, and then reconnect the PictBridge compliant device to the machine. If the same error occurs, contact your Canon service representative. CauseAction miniSD Card, microSD Card, xD- Picture Card, Memory Stick Duo, Memory Stick PRO Duo, or RS-MMC is inserted into the machine without attaching to the special adapter.Contact your Canon service representative. ImportantNever attempt to remove a memory card using a thin stick or tweezers. Doing so may damage the machine. CauseAction The scanner driver (ScanGear) is not installed.Follow the procedure described in your setup sheet or the Network Setup Guide to reinstall the MP Drivers. Error Message On PictBridge Compliant Device Action
122Troubleshooting Problems Receiving Faxes „Cannot Receive a Fax, Cannot Print a Fax *1 Legal may not be available depending on t he country or region of purchase. CauseAction The machine is not powered on. zYou cannot receive faxes if the power is turned off. Press the ON/OFF button to turn the power on. z After a power failure or disconnecting of the power cord, press the ON/OFF button to turn the power on. The machine’s memory is full. Either print or delete documents in memory (see “Printing a Document in Memory” on page 73) to free up memory. Then ask the sender to resend the fax. There was an error during reception. zCheck the LCD for an error message. See “An Error Message Is Displayed on the LCD” on page 101. z Print the Activity report and check for an error. See “Printing the Activity Report Manually” on page 77. The telephone line is not correctly connected. Check that the telephone line is connected correctly to the Telephone Line Jack and that the telephone (or another external device such as an answering machine or a computer modem) is connected correctly to the External Device Jack. Refer to your setup sheet. A paper size other than A4, Letter, or Legal *1 is loaded. If a paper size other than A4, Letter, or Legal *1 is loaded in the configured paper source, incoming faxes are not printed and are stored in memory. Change the paper in the configured paper source to A4, Letter, or Legal *1 size, then press the OK button on the machine. Load legal-sized*1 paper in the Rear Tray. The machine is not set to the appropriate receive mode. Check the receive mode setting (A), and change it to a mode suited to your connection if necessary. FAX only mode See “If You Want to Receive Only Faxes Automatically with Your Machine, or Have a Dedicated Telephone Line for Fax Use Only:” on page 66. TEL priority mode See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently:” on page 66. FAX priority mode See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and Want to Receive Faxes Automatically:” on page 67. DRPD See “If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service with Your Telephone Company (US and Canada only):” on page 68. Network switch See “If You Want the Machine to Automatically Switch between Fax and Voice Calls by the Call Ring Patterns (Network Switch):” on page 68. (A)
123 Troubleshooting „Machine Does Not Switch Automatically between Voice and Fax Calls *1 This setting is only available in US and Canada.*2 This setting may not be available depending on the country or region of purchase. „Quality of Received Fax is Poor „Repeated Errors Occur When You Receive a Fax CauseAction The receive mode, displayed in the Fax standby screen, is FAX only mode.If the receive mode is set to FAX only mode, there will be no automatic switching between voice and fax calls. Set the receive mode to TEL priority mode, FAX priority mode, DRPD *1, or Network switch*2. If the receive mode is TEL priority mode, connect an answering machine to the machine and check that a message plays back when the answering machine answers. CauseAction ECM RX is set to OFF.Set ECM RX to ON. Refer to “ECM RX” in “Device Settings” of the User’s Guide on-screen manual. The sender’s original document or fax machine is dirty.The image quality of the fax is mainly determined by the sender’s fax machine. Contact the sender and check whether the scanning area of his/her fax machine is not dirty. ECM sending/receiving is not enabled although the line/connection is poor.zOn your machine, set ECM RX to ON. Refer to “ECM RX” in “Device Settings” of the User’s Guide on-screen manual. zContact the sender and check that his/her machine is set to enable ECM sending. zIf the sender’s or receiver’s fax is not ECM-compatible, the fax will be sent/ received in the standard mode. zReduce the reception start speed. Refer to “RX start speed” in “Device Settings” of the User’s Guide on-screen manual. CauseAction The telephone line condition or the connection is poor.Reduce the reception start speed. Refer to “RX start speed” in “Device Settings” of the User’s Guide on-screen manual. If there is a poor line or connection, reducing the reception start speed may correct the error. The sender’s fax machine is not operating normally.Contact the sender and check whether his/her fax machine is operating normally.
124Troubleshooting Problems Sending Faxes „Cannot Send a Fax „ Cannot Send a Fax Clearly CauseAction The machine is not powered on. zYou cannot send faxes if the power is turned off. Press the ON/OFF button to turn the power on. z After a power failure or disconnecting of the power cord, press the ON/OFF button to turn the power on. The In Use/Memory lamp is flashing. Another document is being sent from memory. Wait until the machine finishes sending it. The telephone line is connected to the External Device Jack. Reconnect to the Telephone Line Jack. Refer to your setup sheet. If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter. The telephone line type is not set correctly. If the telephone line type is not set correctly, you will not be able to receive faxes. In this case, check the telephone line type setting and change it as necessary. See “Setting the Telephone Line Type” on page 45. Dial tone detect is set to ON. Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF The fax number is not correctly registered in a speed dial. Make sure that the fax number is correctly registered when speed dialing. See “Registering Coded Speed Dials” on page 55. There was an error during transmission. z Check the LCD for an error message. See “An Error Message Is Displayed on the LCD” on page 101. z Print the Activity report and check for an error. See “Printing the Activity Report Manually” on page 77. Cannot hear the dial tone. Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone line provider. The document is not loaded properly. Remove the document then reload it on the Platen Glass or the ADF. See “Loading Original Documents” on page 6. A fax destination is displayed on the LCD. Another document is being sent from memory. Wait until the machine finishes sending it. There was a printer error. Resolve the printer error. If you are out of paper, set the paper. If you are in a hurry, you can send the fax before resolving the printer error by pressing the Stop/Reset button. In this case, be sure to press the FA X button to print the faxes stored in memory once the transmission is complete. CauseAction The document is not loaded correctly, or the Platen Glass, the inner side of the Document Cover, or the ADF is dirty. z Remove the document, then reload it on the Platen Glass or the ADF. See “Loading Original Documents” on page 6. z Clean the Platen Glass, the inner side of the Document Cover, or the ADF and reload the document. See “Cleaning Your Machine” on page 94. The image quality setting or the scan contrast setting is not suitable for the document. On the LCD, set an image quality suitable and a scan contrast suitable for the document. See “Adjusting the Image Quality (Fax Resolution) or the Scan Contrast” on page 60. The original document is loaded with the wrong side facing upwards. When loading the document on the Platen Glass, the side to be scanned should be face down. When loading in the ADF, the side to be scanned should be face up. You are scanning thick (max. 0.39 inches / 10 mm) or curled documents. Press on the Document Cover with your hand when scanning.
125 Troubleshooting „ Repeated Errors Occur When You Send a Fax Telephone Problems „Cannot Dial „ Telephone Disconnects During a Call CauseAction The telephone line condition or the connection is poor. Reduce the transmission start speed. Refer to “TX start speed” in “Device Settings” of the User’s Guide on-screen manual. If there is a poor line or connection, reducing the transmission start speed may correct the error. CauseAction The telephone line is not correctly connected. Check that the telephone line is connected correctly. Refer to your setup sheet. The telephone line type is not set correctly. Check the telephone line type setting and change it as necessary. See “Setting the Telephone Line Type” on page 45. CauseAction The power cord, the telephone line, or the telephone (or another external device such as an answering machine or a computer modem) is not connected securely.Check that the power cord, the telephone line, and the telephone (or another external device such as an answering machine or a computer modem) are connected securely.
126Appendix Appendix How to Use the Documentation Provided Printed Documentation Setup Sheet Be sure to read this sheet first. This sheet includes instructions for setting up your machine and getting it ready for use. Network Setup Guide Read this guide when starting to use the machine in a network environment. This guide includes software installation instructions and troubleshooting tips for wired LAN connection. Quick Start Guide (This guide) Read this guide when starting to use the machine. After following instructions in your setup sheet or the Network Setup Guide, we recommend you read this guide to familiarize yourself with the basic operation of some of the main functions that can be performed on your machine. On-screen Manuals User’s Guide Read this guide when starting to use the machine. If the Quick Start Guide does not provide you enough information please refer to the User’s Guide which can be installed from the Setup CD-ROM. This guide provides detailed instructions for: zcopying zprinting from a memory card zprinting from your computer zscanning zfaxing Additional guides are also available for advanced features. Scanning Guide Refer to this guide for full instructions on scanning operation and settings. PC Printing Guide Refer to this guide for full instructions on printer driver setting. FAX Driver Guide (Windows only) Refer to this guide for full instructions on fax driver setting. PC Photo Printing Guide (Windows only) Refer to this guide for instructions on using the various application software included on the Setup CD-ROM.