Canon Pixma Mx700 Quick Start Guide

107
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory, confirm the paper and print quality settings first.
z Check 1: Do the page size and media type settings match the size and 
type of the loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type  setting, the...

108Troubleshooting
„Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
„ Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 101 to identify the ink 
error, and then take the appropriate action depending on the error condition.
Part of the orange tape is remaining. Make sure all of the orange tape is peeled off the ink tank and the...

109
Troubleshooting
Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the 
actual size of paper loaded in the paper source, the inside will become stained 
with ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate 
Cleaning)” on page 98.
NoteTo prevent the inside of the machine from getting stained, set the...

110Troubleshooting
„Colors Are Uneven or Streaked
The Printing Result Not  Satisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 107.
Printing on thick paper. Selecting the  Prevent paper abrasion setting will widen the clearance between 
the Print Head and the loaded paper. If you notice abrasion even with the media 
type set correctly to match the loaded paper, set the machine to prevent paper 
abrasion by using the Operation Panel on the...

111
Troubleshooting
Printing Does Not Start
CauseAction
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 101 to identify the ink 
error, and then take the appropriate action depending on the error condition.
Ink tank not installed in proper position. Open the Scanning Unit (Printer Cover) and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be 
installed in a wrong position.
Confirm that the ink tanks are installed in the...

112Troubleshooting
Paper Does Not Feed Properly
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 12.
Paper feed rollers are dirty. Clean the paper feed rollers. Cleaning the paper feed roller of the Rear Tray will  wear the roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller of the Rear Tray” 
on page 96.
Paper not loaded...

113 Troubleshooting
Paper Does Not Feed from the Paper Source 
Specified in the Printer Driver
CauseAction
The paper source is specified in the 
data created by an application 
software.When the paper source setting is inconsistent between an application program 
and the printer driver, the application software setting takes precedence.
Change the application software setting corresponding to the printer driver 
setting, or click Print Options on the Page Setup sheet in the printer driver and 
select...

114Troubleshooting
Paper Jams
CauseAction
Paper jammed in the paper output slot, 
the Rear Tray, or the Front Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the paper source or from the paper 
output slot, whichever is easier.
(A) When printing from the Rear Tray
(B) When printing from the Front Tray
z If the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it.
After removing all paper, close the...

115
Troubleshooting
Paper jammed inside the machine at 
the transport unit. Remove the paper following the procedure below.
(1)
Hold the Rear Cover Lever and then press to the right and pull to remove the 
Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(3) Reattach the Rear Cover.
Hold the Rear...

116Troubleshooting
Document Jams
CauseAction
Document jams in the ADF (Document 
Tray). Remove the document following the procedure below.
(1)
Press the  Stop/Reset  button.
(2) If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF, then open the Feeder Cover.
(3) Remove the jammed page from under the roller to the Feeder Cover side.
(4) Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure from 
step 2...