Canon Pixma Mp610 Quick Start Guide

77
Troubleshooting
Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the 
actual size of paper loaded in the paper source, the inside will become stained 
with ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate 
Cleaning)” on page 65.
NoteTo prevent the inside of the machine from stains, set the page size...

78Troubleshooting
„Colors Are Uneven or Streaked
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 75.
Printing on thick paper. Selecting the  Prevent paper abrasion setting will widen the clearance between 
the Print Head and the loaded paper. If you notice abrasion even with the media 
type set correctly to match the loaded paper, set the machine to prevent paper 
abrasion by using the Operation Panel on the machine...

79
Troubleshooting
Printing Does Not Start
CauseAction
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 70 to identify the ink 
error, and then take the appropriate action depending on the error condition.
Ink tank not installed in proper position. Open the Scanning Unit (Printer Cover) and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be 
installed in a wrong position.
Confirm that the ink tanks are installed in the...

80Troubleshooting
Machine Moves But Ink Is Not Ejected
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 52 and 
perform any necessary maintenance operations.
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 70 to identify the ink  error, and then take the appropriate action depending on the error condition.
The protective film is remaining. Make sure all of the protective film is peeled off and the air hole is exposed,...

81
Troubleshooting
Paper Does Not Feed Properly
Paper Does Not Feed  from the Paper Source 
Specified in the Printer Driver
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Paper Handling” on page 9.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the  roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller...

82Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it.
After removing all paper, close the Scanning Unit (Printer Cover), turn the 
machine off, and turn it back on.
* Be careful not to touch...

83 Troubleshooting
Landscape 4 x 6 / 101.6 x 152.4 mm 
paper loaded in the Cassette jammed 
inside the machine.Always load 4 x 6 / 101.6 x 152.4 mm media in portrait orientation regardless 
of the printing orientation.
Remove the paper following the procedure below.
(1)Turn off the machine, and then open the Rear Cover.
(2)Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the 
jammed paper, then pull out the paper folded in four.
(3)Close the Rear Cover, then turn on the...

84Troubleshooting
Paper jammed inside the machine at 
the transport unit. Remove the paper following the procedure below.
(1)
Open the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(3) Close the Rear Cover.
(4) If you were not able to remove the paper out in step (2), remove the 
Cassette.
(5)...

85
Troubleshooting
Paper jammed inside the machine at 
the Duplexing Transport Unit. Remove the paper following the procedure below.
(1)
Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray 
and close the Sheet Feeder Cover.
(2) Stand the machine with the left side down.
(3) Slowly pull the jammed paper out while pulling the green cover toward you.
CautionSet the machine back to its original position immediately after removing the 
jammed paper.
(4)If any...

86Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
„ Error Regarding Auto matic Duplex Printing Is Displayed
„ Error Regarding Automatic Print Head Alignment Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the...