Canon Pixma Mp610 Quick Start Guide

67 Routine Maintenance
„Cleaning the Protrusions Inside the Machine
If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton 
swab or the like.
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.
 

68Troubleshooting
Troubleshooting
This section describes troubleshooting tips  for problems you may encounter when using the 
machine.
z “An Error Message Is Displayed on the LCD” on page 70
z “LCD Cannot Be Seen At All” on page 72
z “An Unintended Language Is Displayed on the LCD” on page 72
z “Cannot Install the MP Drivers” on page 73
z “Cannot Connect to Computer Properly” on page 74
z “Print Results Not Satisfactory” on page 75
z “The Print Result Not Satisfactory When Copying” on page 78
z “Printing...

69 Troubleshooting
If an Error Occurs When the Machine Is Connected to a Computer
When an error occurs in printing such as the machine is out of paper or paper is jammed, a 
troubleshooting message is displayed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your Windows operating system.
 

70Troubleshooting
An Error Message Is Displayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
MessageAction
“There are no photos in memory card.”
zThere are no image data saved on the memory card that can be read by this 
machine.
z The machine may not recognize the file if the file name or the folder path 
contains certain characters. Use only alphanumeric characters.
z Photo data edited or processed on a computer must be printed from the...

71
Troubleshooting
“The ink absorber is almost full. Press 
OK to continue printing. Contact the 
service center.” The machine has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the 
OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are recommended to...

72Troubleshooting
LCD Cannot Be Seen At All
An Unintended Language  Is Displayed on the LCD
“The following ink tank cannot be 
recognized.”
U043
U140
U150 z
The ink tank is not installed. Install the ink tank.
See “Replacing an Ink Tank” on page 46.
z The ink tank is not compatible with this machine. (The lamp on the ink tank is 
off.)
Install an appropriate ink tank.
See “Replacing an Ink Tank” on page 46.
z An ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
See...

73 Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer Connection screen, follow 
the procedure below to reinstall the MP Drivers.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name), 
then remove the CD-ROM.
(5)Turn the...

74Troubleshooting
Cannot Connect to Computer Properly
„Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“This device can perform faster” Message Is Displayed
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
machine will operate at a lower speed provided under USB 1.1. In this case, the 
machine operates properly but printing speed may slow down due to 
communication speed....

75
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as  white streaks, misaligned lines, and uneven colors, 
confirm the paper and print quality settings first.
z Check 1: Do the page size and type settings match the size and type of 
the loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if...

76Troubleshooting
„Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
„ Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 70 to identify the ink 
error, and then take the appropriate action depending on the error condition.
The protective film is remaining. Make sure all of the protective film is peeled off and the air hole is...