Canon Pixma Mp610 Quick Start Guide

							77
Troubleshooting
Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the 
actual size of paper loaded in the paper source, the inside will become stained 
with ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate 
Cleaning)” on page 65.
NoteTo prevent the inside of the machine from stains, set the page size correctly.
Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 10.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing.
For details, refer to “Printing Area” in the  User’s Guide on-screen manual.
Paper is curled. If you are using paper with either any of the corners or the whole printing  surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 
to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NoteDepending on the media type, the paper may be smudged or may not be fed 
properly even if it is not curled.
In such case, follow the procedure described above to curl the paper before 
printing.
This may improve the print result.
CauseAction
(1) (2) (A)
(A)
(B)
 
						

							78Troubleshooting
„Colors Are Uneven or Streaked
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 75.
Printing on thick paper. Selecting the  Prevent paper abrasion setting will widen the clearance between 
the Print Head and the loaded paper. If you notice abrasion even with the media 
type set correctly to match the loaded paper, set the machine to prevent paper 
abrasion by using the Operation Panel on the machine or the printer driver.*
* Deactivate the  Prevent paper abrasion  setting once printing is complete. If 
not, this setting remains enabled for all subsequent print jobs.
z Setting with the Operation Panel on the machine  
From the  HOME screen, select  Settings, Device settings , and Print 
settings  in this order, and then set  Prevent paper abrasion to ON . For 
details, refer to “Changing the Machine Settings” in the  User’s Guide on-
screen manual
z Setting with the printer driver  
Refer to “Print Results Not Satisfactory” in the  User’s Guide on-screen 
manual.
Printing graphics with the  Intensity 
setting in the printer driver set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion. 
When copying, refer to “Changing Intensity Setting” in the 
User’s Guide on-
screen manual and reduce the  Intensity setting. Then try printing again. 
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide  on-screen manual.
Printing beyond the recommended 
printing area. If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
For details on recommended printing area, refer to “Printing Area” in the 
User’s 
Guide  on-screen manual.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 52 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Automatic Print Head Alignment” on page 58 and perform Automatic Print  Head Alignment. If this does not solve the problem, see “Manual Print Head 
Alignment” on page 59 and perform Manual Print Head Alignment.
CauseAction
The original document is not loaded 
correctly.Check that the original is loaded correctly on the Platen Glass.
See “Loading Original Documents” on page 6.
The original document is not loaded 
with the side to be copied faced down. When loading the original on the Platen Glass, the side to be copied should be 
faced down.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly either from the digital 
camera, memory card, or your computer.
The Platen Glass or the inner side of 
the Document Cover is dirty. Clean the Platen Glass and the inner side of the Document Cover.
See “Cleaning the Exterior of the Machine” on page 63.
CauseAction
 
						

							79
Troubleshooting
Printing Does Not Start
CauseAction
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 70 to identify the ink 
error, and then take the appropriate action depending on the error condition.
Ink tank not installed in proper position. Open the Scanning Unit (Printer Cover) and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be 
installed in a wrong position.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 46.
Ink tank is not installed securely. Open the Scanning Unit (Printer Cover) and check the ink lamps. If the ink lamp is not lit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights up red when the ink tank is fully inserted.
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Control 
Panel” in the  User’s Guide on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
The printer status monitor is displayed.
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the  Print 
Center  and double-click the name of your machine in the  Printer List.
(2) Select the print job to delete and click  .
The print jobs are deleted.
The machine is not ready. Check if the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing.
 
						

							80Troubleshooting
Machine Moves But Ink Is Not Ejected
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 52 and 
perform any necessary maintenance operations.
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 70 to identify the ink  error, and then take the appropriate action depending on the error condition.
The protective film is remaining. Make sure all of the protective film is peeled off and the air hole is exposed, as  illustrated in (A). If the orange tape is left as in (B), pull the orange tape and 
remove it.
(A) Correct
L-shaped air hole is exposed.
(B) Incorrect
The tape is not peeled off.
(A) (B)
 
						

							81
Troubleshooting
Paper Does Not Feed Properly
Paper Does Not Feed  from the Paper Source 
Specified in the Printer Driver
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Paper Handling” on page 9.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the  roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 64.
Paper not loaded properly. Make sure of the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, either in the Rear Tray or 
Cassette, regardless of the printing orientation.
z When loading paper in the Rear Tray, load the paper with the print side facing 
UP. Align the right edge of the paper stack against the Cover Guide and slide 
the Paper Guide so that it just touches the left edge of the stack.
z When loading paper in the Cassette, load the paper with the print side facing 
DOWN. Align the right edge of the paper stack against the right edge of the 
Cassette and slide the Paper Guides against the left and bottom edges of the 
stack.
For details on loading paper, see “Loading Printing Paper” on page 8.
Too much paper loaded. Make sure that the paper stack does not exceed the load limit. However, proper  feeding of paper may not be possible at this maximum capacity depending on 
the type of paper or environmental conditions (either very high or low 
temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 15.
Foreign object in the Rear Tray or 
Cassette. Make sure that there are no foreign objects in the Rear Tray or Cassette.
Envelopes not prepared or loaded 
properly. When printing on envelopes, see “Loading Envelopes” on page 19, and prepare 
the envelopes before printing.
Once you have prepared the envelopes, load them in the machine in portrait 
orientation. If the envelopes are placed in landscape orientation, they will not 
feed properly.
Inner Cover is not completely closed. Close the Inner Cover completely. Paper does not feed properly if the Inner  Cover is even slightly open.
CauseAction
The paper source is specified in the 
data created by an application 
software.When the paper source setting is inconsistent between an application program 
and the printer driver, the application software setting takes precedence.
Change the application software setting corresponding to the printer driver 
setting, or click the 
Print Options on the Page Setup  sheet in the printer driver 
and select  Disable the paper source setting of the application software  on 
the  Print Options  screen.
For the print option setting, refer to the  PC Printing Guide on-screen manual.
 
						

							82Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it.
After removing all paper, close the Scanning Unit (Printer Cover), turn the 
machine off, and turn it back on.
* Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(2) Reload the paper in the machine, and press the  OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 8.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 81 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do 
not recommend using such paper to print documents with photos or graphics, 
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
Landscape credit card-sized paper 
jammed inside the machine. Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1)
Load a single sheet of the same paper in the Rear Tray in portrait orientation.
Do not load it in the landscape orientation.
(2) Turn off the machine.
(3) Turn on the machine.
The paper is fed and then pushes out the jammed paper as it ejects.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative.
 
						

							83 Troubleshooting
Landscape 4 x 6 / 101.6 x 152.4 mm 
paper loaded in the Cassette jammed 
inside the machine.Always load 4 x 6 / 101.6 x 152.4 mm media in portrait orientation regardless 
of the printing orientation.
Remove the paper following the procedure below.
(1)Turn off the machine, and then open the Rear Cover.
(2)Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the 
jammed paper, then pull out the paper folded in four.
(3)Close the Rear Cover, then turn on the machine.
Wait until the jammed paper is automatically ejected.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative.
CauseAction
 
						

							84Troubleshooting
Paper jammed inside the machine at 
the transport unit. Remove the paper following the procedure below.
(1)
Open the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(3) Close the Rear Cover.
(4) If you were not able to remove the paper out in step (2), remove the 
Cassette.
(5) Slowly pull the jammed paper out.
(6) If any paper is sticking out of the Cassette, align the edges of the paper to 
reload in the Cassette.
(7) Insert the Cassette into the machine again, and press the  OK button on the 
machine.
If you turned off the machine in step (2), all print jobs in queue are canceled.
Reprint if necessary.
NoteWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” 
on page 81 to confirm that you are using the correct paper and are loading it into 
the machine correctly.
If you cannot remove the paper or if the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
CauseAction
 
						

							85
Troubleshooting
Paper jammed inside the machine at 
the Duplexing Transport Unit. Remove the paper following the procedure below.
(1)
Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray 
and close the Sheet Feeder Cover.
(2) Stand the machine with the left side down.
(3) Slowly pull the jammed paper out while pulling the green cover toward you.
CautionSet the machine back to its original position immediately after removing the 
jammed paper.
(4)If any paper is sticking out of the Cassette, align the edges of the paper to 
reload in the Cassette.
Reload paper in the Rear Tray, if necessary.
(5) Insert the Cassette into the machine again, and press the  OK button on the 
machine.
NoteWhen reloading the paper into the machine, see “Paper Does Not Feed 
Properly” on page 81 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
If you cannot remove a sheet of paper or a teared piece of paper inside the 
machine, or if the paper jam error continues after removing the paper, contact 
your Canon service representative.
CauseAction
 
						

							86Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
„ Error Regarding Auto matic Duplex Printing Is Displayed
„ Error Regarding Automatic Print Head Alignment Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred in the machine.
For details on how to resolve the error, see “An Error Message Is Displayed on 
the LCD” on page 70.
Printer port setting does not match the 
computer’s interface connecting the 
machine. Check the printer port settings.
* In the following instruction, “
XXX” signifies your machine’s name.
(1) Log into a user account with administrator privilege.
(2) Click  Control Panel , then Printer  under Hardware and Sound .
In Windows XP, click  Control Panel, Printers and Other Hardware , then 
Printers and Faxes .
In Windows 2000, click  Control Panel then Printers .
(3) Right-click the  Canon XXX Printer  icon, then select Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (where “n” is a number) with  Canon 
XXX Printer  appearing in the  Printer column is selected for  Print to the 
following port(s) .
If the port setting is not correct, change the port setting according to the 
interface you are using, or reinstall the MP Drivers.
The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the  procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet.
CauseAction
The correct media size is not selected 
in the MP Drivers. Refer to “Cannot Print Properly with Automatic Duplex Printing” in 
“Troubleshooting” of the
 User’s Guide on-screen manual.
CauseAction
Automatic Print Head Alignment has 
failed. See “Auto head align has failed. Press OK and repeat operation. ” in “An Error Message Is Displayed on the LCD” on page 71.