Canon Pixma Mp610 Quick Start Guide
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87 Troubleshooting „ Error No.: 300 Is Displayed „Error No.: 1700 Is Displayed „Error No.: 1851 Is Displayed CauseAction The machine is not ready. Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. If the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. If the Alarm lamp is lit orange, an error may have occurred in the machine. For details on how to resolve the error, see “An Error Message Is Displayed on the LCD” on page 70. Machine is not connected properly. Make sure that the USB cable is plugged in securely to the machine and the computer. zIf you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. Your machine is not selected in Printer on the Print dialog box. Select your machine’s name in Printer on the Print dialog box. If your machine’s name does not appear in Printer, follow the procedure below to check that the driver for your machine is installed to your computer. (1) Select Print & Fax Preferences from Printer . In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer . (2) Check that your machine’s name is displayed in the list of printers and that the check box is selected. In Mac OS X v.10.2.8, check that your machine’s name is displayed in Printer List . (3) If your machine’s name is not displayed, click Add(+) to add the machine. If you cannot add the machine, follow the procedure described in your setup sheet to reinstall the MP Drivers. CauseAction The ink absorber is almost full. See “The ink absorber is almost full. Press OK to continue printing. Contact the service center.” in “An Error Message Is Displayed on the LCD” on page 71. CauseAction Inner Cover was open when you started printing.Close the Inner Cover, press the OK button on the machine. Printing will start again.
88Troubleshooting „Error No.: 1856 Is Displayed „Error No.: 2001 Is Displayed „Error No.: 2002 Is Displayed „Error No.: 2500 Is Displayed Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device, and the actions to resolve them. CauseAction Inner Cover was opened while printing was in progress. Close the Inner Cover, then press the OK button on the machine. A page of print data being sent at the time of the error will be erased, so print that page again. CauseAction No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder is not compatible with this machine. See “The device may be incompatible. Remove the device and check the manual supplied with the connected device.” in “An Error Message Is Displayed on the LCD” on page 71. CauseAction An unsupported USB hub is connected. See “An unsupported USB hub is connected. Remove the hub.” in “An Error Message Is Displayed on the LCD” on page 72. CauseAction Automatic Print Head Alignment has failed.See “Auto head align has failed. Press OK and repeat operation. ” in “An Error Message Is Displayed on the LCD” on page 71. Note z This section describes errors that are indicated on Canon-brand PictBridge compatible device. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD” on page 70. z For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.
89 Troubleshooting Error Message On PictBridge Compliant DeviceAction “Printer in use” If the machine is printing from the computer or warming up, wait until the job ends. When it is ready, the machine starts printing automatically. “No paper” Load paper in the paper source, or press the Paper Feed Switch to select the paper source where you have loaded paper (Rear Tray or Cassette), and select Continue * in the display on your PictBridge compliant device. * To resume printing, you can also press the OK button on the machine instead of selecting Continue. “Paper Error” / “Media type error” zThe page size that cannot be fed from the Cassette is selected. Load paper in the Rear Tray, press the Paper Feed Switch to select the Rear Tray as the paper source, and try printing again. For details, see “Changing the Paper Source” on page 14. z If the Paper Output Tray is closed, open it. The machine resumes printing. If the Inner Cover is open, close it and select Stop in the display on your PictBridge compliant device to stop printing. “Paper jam” Select Stop in the display on your PictBridge compliant device to stop printing. Remove the jammed paper, load new paper, press the OK button on the machine and try printing again. “Printer cover open” Close the Scanning Unit (Printer Cover) on the machine. “No Print Head” The Print Head is not installed or is defective. For details on how to resolve the error, see “Print head is not installed. Install the print head. U051” in “An Error Message Is Displayed on the LCD” on page 70. “Waste tank full” / “Ink absorber full” The ink absorber is nearly full. For details on how to resolve the error, see “The ink absorber is almost full. Press OK to continue printing. Contact the service center.” in “An Error Message Is Displayed on the LCD” on page 71. “No ink” / “Ink cassette error” The ink tank is not installed properly or empty. See the error message displayed on the LCD and take the appropriate action to resolve the error. See “An Error Message Is Displayed on the LCD” on page 70. “Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see “The remaining level of the following ink cannot be correctly detected. Replace the ink tank. U130” in “An Error Message Is Displayed on the LCD” on page 71. “Hardware Error” An ink tank error has occurred. Replace the ink tank. See “Replacing an Ink Tank” on page 46. “Printer error” An error requiring servicing may have occurred. (Machine’s Power lamp flashes green and Alarm lamp flashes orange alternately.) Disconnect the USB cable between the machine and the PictBridge compliant device, turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, turn on the machine, and then reconnect the PictBridge compliant device to the machine. If the same error occurs, contact your Canon service representative.
90Troubleshooting Cannot Print Properly through Infrared Communication The following are possible troubles that may occur when printing through infrared communication. Cannot Print Properly via Bluetooth Communication To troubleshoot printing through Bluetooth communication, refer to the Bluetooth Guide on-screen manual. Cannot Print Properly from a Photo Index Sheet Cannot Remove a Memory Card CauseAction Machine placement is inadequate. When printing through infrared communication, confirm that the infrared ports on the machine and the mobile phone are placed face to face with each other at a proper angle and distance, and that there is nothing blocking them. Then, retry printing. Operational distance and angle vary depending on the specifications of your mobile phone and your operating environment, but generally place the machine within around 8 inches / 20 cm from the mobile phone in a position that enables proper communication. During infrared communication, infrared rays were interrupted. During receiving data, be careful not to interrupt infrared communication with the machine. If it is interrupted, send the data from the mobile phone again. The conditions to print properly through the infrared communication are not met. The infrared communication function of the machine is only compatible with mobile phones with IrDA compliant infrared communication ports. Printing through infrared communication cannot be performed by any other types of mobile phones. For details, refer to “Printing Photographs from a Wireless Communication Device” in the User’s Guide on-screen manual. CauseAction “Failed to scan Photo Index Sheet.” is displayed. z Make sure the Photo Index Sheet is set in the correct position and orientation on the Platen Glass. z Make sure the Platen Glass and the Photo Index Sheet are not dirty. z Make sure all required circles on the Photo Index Sheet are filled in. If the filled circles on the sheet are not marked dark enough, the machine may not scan the settings. See “Printing by Using the Photo Index Sheet” on page 33. CauseAction miniSD Card, microSD Card, xD- Picture Card, Memory Stick Duo, Memory Stick PRO Duo, or RS-MMC is attempted to insert into the machine without attaching to the special adapter. Contact your Canon service representative. ImportantNever attempt to remove a memory card using a thin stick or a tweezers. Doing so may damage the machine.
91 Troubleshooting Scanning Problems „ScanGear Won’t Start „Other Scanning Troubles Refer to the Scanning Guide on-screen manual. CauseAction The scanner driver (ScanGear) is not installed.Follow the procedure described in your setup sheet to reinstall the MP Drivers.
92Appendix Appendix How to Use the Documentation Provided Printed Documentation Setup Sheet Be sure to read this sheet first. This sheet includes instructions for setting up your machine and getting it ready for use. Quick Start Guide (This guide) Read this guide when starting to use the machine. After following instructions in your setup sheet, we recommend you read this guide to familiarize yourself with the basic operation of some of the main functions that can be performed on your machine. On-screen Manuals User’s Guide Read this guide when starting to use the machine. If the Quick Start Guide does not provide you enough information please refer to the User’s Guide which can be installed from the Setup CD-ROM. This guide provides detailed instructions for: zcopying zprinting from a memory card zprinting from your computer zscanning Additional guides are also available for advanced features. Scanning Guide Refer to this guide for full instructions on scanning operation and settings. PC Printing Guide Refer to this guide for full instructions on printer driver setting. PC Photo Printing Guide (Windows only) Refer to this guide for full instructions on using the various application software included on the Setup CD-ROM. Bluetooth Guide Refer to this guide for full instructions of printing from computers and devices that support Bluetooth communication, and on troubleshooting them.
93 Appendix Reading the On-screen Manuals For detailed instructions on installing the on-screen manuals, refer to your setup sheet. You can view the on-screen manuals in the following way: To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen Manual (where “XXX” is your machine’s name). System Requirements Browser: Windows HTML Help Viewer To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your machine’s name) on the desktop. System Requirements Browser: Help Viewer NotezMicrosoft® Internet Explorer 5.0 or later must be installed. zThe on-screen manual may not be displayed properly depending on your operating system or Internet Explorer version. We recommend that you keep your system up to date with Windows Update. Note Users in Asia If you installed the User’s Guide from the Manual folder in the Setup CD-ROM, open the folder in which you copied the User’s Guide and double-click top.htm. Note zThe on-screen manual may not be displayed properly depending on your operating system. We recommend that you keep your system up to date. zWe recommend using Safari as your Web browser to view the HTML format on-screen manuals. If Safari is not installed on your computer, download it from Apple Inc. website and install it.
94Appendix Specifications General Specifications Printing resolution (dpi)9600 (horizontal)* x 2400 (vertical) * Ink droplets can be placed with a pitch of 1/9600 inch at minimum. InterfaceUSB 2.0 High Speed *1 / IrDA Ver.1.2*2 / Bluetooth 1.2 (Option)*2*3 /*1A computer that complies with USB 2.0 Hi-Speed standard is required. Since the USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed (USB 1.1), it can be used at USB Full-Speed (USB 1.1). *2JPEG only*3Bluetooth connection is for printing only. Print width8 inches max. (203.2 mm) (for Borderless Printing: 8.5 inches / 216 mm) Acoustic noise levelApprox. 33.5 dB (A) (when printing in the highest print quality mode on Photo Paper Pro) Operating environmentTemperature: 5 to 35°C (41 to 95°F) Humidity: 10 to 90%RH (no condensation) Storage environmentTemperature: 0 to 40°C (32 to 104°F) Humidity: 5 to 95%RH (no condensation) Power supplyAC 100-240 V, 50/60 Hz Power consumptionPrinting (Copy): Approx. 19 W Standby (minimum): Approx. 2.5 W OFF: Approx. 1.0 W External dimensionsApprox. 17.7 (W) x 15.3 (D) x 7.4 (H) inches / Approx. 450 (W) x 389 (D) x 188 (H) mm * With the Paper Support and Paper Output Tray retracted. WeightApprox. 10.0 kg (Approx. 22.0 lb.) * With the Print Head and ink tanks installed. Print HeadTotal 4,608 nozzles (Y/DyeBK/PgBK: each 512 nozzles, C/M: each 1536 nozzles) Copy Specifications Multiple copy1 - 99 pages Intensity adjustment9 positions, Auto intensity (AE copy) Zoom25% - 400% (1% unit)
95 Appendix Scan Specifications (Platen Glass) Scanner driverTWAIN / WIA (Windows Vista or Windows XP only) Maximum scanning sizeA4/Letter, 8.5 x 11.7 / 216 x 297 mm Scanning resolutionOptical resolution (horizontal x vertical) max: 4800 dpi x 9600 dpi Interpolated resolution max: 19200 dpi x 19200 dpi Gradation (Input/Output)Gray: 16bit/8bit Color: 48bit/24bit (RGB each 16bit/8bit) Camera Direct Print (PictBridge) Paper size4 x 6 / 101.6 x 152.4 mm, 5 x 7 / 127.0 x 177.8 mm*1, Credit card*2, 8 x 10 / 203.2 x 254.0 mm, A4, Letter, Wide*1 *1 Can be selected only on certain Canon-brand PictBridge compatible devices. *2Feeding this paper from the Cassette can damage the machine. Load in the Rear Tray. Paper typeDefault (Selections based on the machine setting), Photo (Photo Paper Plus Glossy, Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper (A4/ Letter only) LayoutDefault (Selections based on the machine setting), Borderless, Bordered, N-up (2, 4, 9, 16) *1, 35-up*2 *1 Layout compatible with Canon-brand sticker above. See “Compatible Media Types” in the User’s Guide on-screen manual. *2Selected photos are printed in 35 mm film style layout (contact printing layout). This print setting is only available with certain Canon PictBridge-compliant devices. You can print shooting Info (Exif Data) on photos in list format, or in the margins of specified photos. Select Layout, then select the item displayed with the [i] icon. (Note that this print setting cannot be used for some models.) Image optimizeDefault (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise Reduction)*, “Face”*, “Red eye”* * If using a Canon PictBridge-compatible camera, you can select it. Print date & file no.Default (Off: No printing), Date, File No., Both, Off Tr i m m i n gDefault (Off: No trimming), On (follow camera’s setting), Off
96Appendix zOmniPage SE: Windows 2000 Professional SP2 and SP3 not supported zMP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only) zSome functions may not be available with Windows Media Center. zTo upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon inkjet printer. Minimum System Requirements Note Conform to the operating system’s requirements when higher than those given here. Operating System Processor RAMWindows Vista Pentium II (including compatible processors) 300 MHz 128 MB Windows XP SP1, SP2 Pentium II (including compatible processors) 300 MHz 128 MB Windows 2000 Professional SP2, SP3, SP4 Pentium II (including compatible processors) 300 MHz 128 MB Note: Operation can only be guaranteed on a PC pre-installed Windows Vista, XP or 2000. Mac OS X v.10.4 Intel processor PowerPC G3 256 MB Mac OS X v.10.2.8 - v.10.3 PowerPC G3 128 MB Note: Hard disk must be formatted as Mac OS Extended (Journaled) or Mac OS Extended BrowserInternet Explorer 6.0- Safari Hard Disk Space800 MB Note: For bundled software installation.450 MB Note: For bundled software installation. CD-ROM DriveRequired Other restrictionsXGA 1024 x 768 Additional System Requirements for On-Screen Manuals Browser: Windows HTML Help Viewer Note: Microsoft Internet Explorer 5.0 or later must be installed. The on-screen manual may not be displayed properly depending on your operating system or Internet Explorer version. We recommend that you keep your system up to date with Windows Update.Browser: Help Viewer Note: The on-screen manual may not be displayed properly depending on your operating system. We recommend that you keep your system up to date. Specifications are subject to change without notice.