Canon Pixma Mp520 Quick Start Guide

							
77
Troubleshooting
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 73.
Printing Does Not Start
CauseAction
The original document is not loaded 
correctly.Check that the original is loaded correctly on the Platen Glass.
See “Loading Original Documents” on page 6.
The original document is not loaded 
with the side to be copied faced down. When loading the original on the Platen Glass, the side to be copied should be 
faced down.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly either from the digital 
camera, memory card, or your computer.
The Platen Glass or the inner side of 
the Document Cover is dirty. Clean the Platen Glass and the inner side of the Document Cover.
See “Cleaning the Exterior of the Machine” on page 59.
CauseAction
The machine is not powered on. / The 
power cord is not connected.Make sure that the power cord is securely plugged into the Power Cord 
Connector of the machine.
Plug the power cord all the way in, since it may be difficult to plug.
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 68 to identify the ink  error, and then take the appropriate action depending on the error condition.
Ink tank not installed in proper position. Open the Scanning Unit (Printer Cover) and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be 
installed in a wrong position.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 43.
Ink tank is not installed securely. Open the Scanning Unit (Printer Cover) and check the ink lamps. If the ink lamp is not lit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights up red when the ink tank is fully inserted.
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							78Troubleshooting
Unnecessary print jobs are left in 
queue. / Computer problems.Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Control 
Panel” in the User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5)When the confirmation message is displayed, click Ye s.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print 
Center and double-click the name of your machine in the Printer List.
(2)Select the print job to delete and click  .
The print jobs are deleted.
The machine is not ready. Check if the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the 
Power lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing.
CauseAction
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79
Troubleshooting
Machine Moves But Ink Is Not Ejected
Paper Does Not Feed Properly
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 50 and 
perform any necessary maintenance operations.
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 68 to identify the ink  error, and then take the appropriate action depending on the error condition.
The protective film is remaining. Make sure all of the protective film is peeled off and the air hole is exposed, as  illustrated in (A). If the orange tape is left as in (B), pull the orange tape and 
remove it.
(A) Correct
L-shaped air hole is exposed.
(B) Incorrect
The tape is not peeled off.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled. See “Media Types You Cannot Use” on page 9.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the  roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 61.
Paper not loaded properly. Make sure of the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, either in the Rear Tray or Front 
Tray, regardless of the printing orientation.
z When loading paper in the Rear Tray, load the paper with the print side 
facing UP. Align the right edge of the paper stack against the Cover Guide 
and slide the Paper Guide so that it just touches the left edge of the stack.
z When loading paper in the Front Tray, load the paper with the print side 
facing DOWN. Align the right edge of the paper stack against the right edge 
of the Front Tray and slide the Paper Guide against the left edge of the stack.
z When loading paper in the Front Tray, make sure that the paper is not set 
over the Load Limit Mark on the Paper Guide.
For details on loading paper, see “Loading Paper” on page 13.
(A) (B)
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80Troubleshooting
Paper Does Not Feed  from the Paper Source 
Specified in the Printer Driver
Paper source selection inappropriate.
zYou cannot load paper other than A4, Letter, or B5-sized plain paper in the 
Front Tray. When using any other type of paper, load it in the Rear Tray.
z Make sure that the proper paper source is selected. If not, change the paper 
source using the Paper Feed Switch or the printer driver.
For details, see “Changing the Paper Source” on page 12.
NoteWhen printing from your computer, if a setting other than Paper Feed Switch is 
selected for Paper Source in the printer driver, the printer driver settings take 
precedence when printing.
For details on paper source selection using the printer driver, refer to the  PC 
Printing Guide  on-screen manual.
Too much paper loaded. Make sure that the paper stack does not exceed the load limit. However, proper feeding of paper may not be possible at this maximum capacity 
depending on the type of paper or environmental conditions (either very high or 
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 13.
Foreign object in the Rear Tray or Front 
Tray. Make sure that there are no foreign objects in the Rear Tray or Front Tray.
Envelopes not prepared or loaded 
properly. z
When printing on envelopes, see “Loading Envelopes” on page 18, and 
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the machine in portrait 
orientation. If the envelopes are placed in landscape orientation, they will not 
feed properly.
z If the Paper Support is pulled out, retract it.
Rear Cover is not attached properly. If the Rear Cover is not reattached properly after it has been removed, it can  cause paper jams. Press firmly on the Rear Cover until it is locked into place in 
the rear of the machine.
See “Main Components” in the Users Guide on-screen manual.
The Front Tray is closed. Open the Front Tray.
CauseAction
The paper source is specified in the 
data created by an application 
software. When the paper source setting is inconsistent between an application program 
and the printer driver, the application software setting takes precedence.
Change the application software setting corresponding to the printer driver 
setting, or click the 
Print Options on the Page Setup  sheet in the printer driver 
and select  Disable the paper source setting of the application software  on 
the  Print Options  screen.
For the print option setting, refer to the  PC Printing Guide on-screen manual.
CauseAction
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81
Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output 
Slot, the Rear Tray, or the Front Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
When printing from the Rear Tray        When printing from the Front Tray
z If the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it.
After removing all paper, close the Scanning Unit (Printer Cover), turn the 
machine off, and turn it back on.
* Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(2) Reload the paper in the machine, and press the  OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 7.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 79 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We 
do not recommend using such paper to print documents with photos or 
graphics, since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
Landscape credit card-sized paper 
jammed inside the machine. Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1)
Load a single sheet of the same paper in the Rear Tray in portrait orientation.
Do not load it in the landscape orientation.
(2) Turn off the machine.
(3) Turn on the machine.
The paper is fed and then pushes out the jammed paper as it ejects.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative.
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82Troubleshooting
Paper jammed inside the machine at 
the transport unit. Remove the paper following the procedure below.
(1)
Open the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(3) Reattach the Rear Cover.
Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align 
the protrusions at the right edge of the cover with the slots at the rear of the 
machine and press on the lever to reattach the Rear Cover.
ImportantPress firmly on the Rear Cover on the rear of the machine until it is locked in 
place. If the Rear Cover is not reattached properly, paper may not be fed 
properly and cause paper jams.
(4)If you were not able to remove the paper out in step (2), remove it from the 
Front Tray. See“Paper jammed in the Paper Output Slot, the Rear Tray, or 
the Front Tray.” on page 81.
(5) Reload the paper in the Front Tray and press the  OK button on the machine.
If you turned off the machine in step (2), all print jobs in queue are canceled. 
Reprint if necessary.
NoteWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” 
on page 79 to confirm that you are using the correct paper and are loading it into 
the machine correctly.
If you cannot remove the paper or if the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
CauseAction
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83
Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
„Error No.: 300 Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred in the machine.
For details on how to resolve the error, see “An Error Message Is Displayed on 
the LCD” on page 68.
Printer port setting does not match the 
computer’s interface connecting the 
machine. Check the printer port settings.
* In the following instruction, 
XXX signifies your machine’s name.
(1) Log into a user account with administrator privilege.
(2) Click  Control Panel , then Printer  under Hardware and Sound .
In Windows XP, click  Control Panel, Printers and Other Hardware , then 
Printers and Faxes .
In Windows 2000, click  Control Panel then Printers .
(3) Right-click the  Canon XXX Printer  icon, then select Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (where “n” is a number) with  Canon 
XXX Printer  appearing in the  Printer column is selected for  Print to the 
following port(s) .
If the port setting is not correct, change the port setting according to the 
interface you are using, or reinstall the MP Drivers.
The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the  procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet.
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred in the machine. For 
details on how to resolve the error, see “An Error Message Is Displayed on the 
LCD” on page 68.
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84Troubleshooting
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
„Error No.: 2002 Is Displayed
Machine is not connected properly. Make sure that the USB cable is plugged in securely to the machine and the 
computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your machine is not selected in  Printer 
on the  Print dialog box. Select your machine’s name in 
Printer on the  Print dialog box.
If your machine’s name does not appear in  Printer, follow the procedure below 
to check that the driver for your machine is installed to your computer.
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or 10.3.x, select  Edit Printer List from Printer .
(2) Check that your machine’s name is displayed in the list of printers and that 
the check box is selected.
In Mac OS X v.10.2.8, check that your machine’s name is displayed in 
Printer List .
(3) If your machine’s name is not displayed, click  Add(+) to add the machine.
If you cannot add the machine, follow the procedure described in your setup 
sheet to reinstall the MP Drivers.
CauseAction
The ink absorber is almost full. See “The ink absorber is almost full. Press OK to continue printing. Contact the  service center.” in “An Error Message Is Displayed on the LCD” on page 68.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder is not compatible with this 
machine.See “The device may be incompatible. Remove the device and check the 
manual supplied with the connected device.” in “An Error Message Is Displayed 
on the LCD” on page 68.
CauseAction
An unsupported USB hub is connected. See “An unsupported USB hub is connected. Remove the hub.” in “An Error 
Message Is Displayed on the LCD” on page 68.
CauseAction
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85
Troubleshooting
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device, and the actions to resolve them.
Note
z This section describes errors that are indicated on Canon-brand PictBridge compatible device. The 
error messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD 
and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on 
the LCD” on page 68.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the 
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message On 
PictBridge Compliant  DeviceAction
“Printer in use” If the machine is printing from the computer or warming up, wait until the job  ends. When it is ready, the machine starts printing automatically.
“No paper” Load paper in the Rear Tray, and select  Continue* in the display on your 
PictBridge compliant device.
* To resume printing, you can also press the  OK button on the machine instead 
of selecting  Continue.
“Paper Error” / Media type error The Front Tray is selected on the machine. Load paper in the Rear Tray, press  the Paper Feed Switch  to select the Rear Tray as the paper source, and then 
press the  OK button on the machine or select  Stop in the display on your 
PictBridge compliant device to print again.
For details, see “Changing the Paper Source” on page 12.
“Paper jam” Select  Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the  OK button on the 
machine and try printing again.
“Printer cover open” Close the Scanning Unit (Printer Cover) on the machine.
“No Print Head” The Print Head is not installed or is defective. For details on how to resolve the error, see “Print head is not installed. Install 
the print head. U051” in “An Error Message Is Displayed on the LCD” on 
page 68.
“Waste tank full” / “Ink absorber full” The ink absorber is nearly full. For details on how to resolve the error, see “The ink absorber is almost full. 
Press OK to continue printing. Contact the service center.” in “An Error 
Message Is Displayed on the LCD” on page 68.
“No ink” / Ink cassette error The ink tank is not installed properly or empty. See the error message displayed on the LCD and take the appropriate action to 
resolve the error. See “An Error Message Is Displayed on the LCD” on page 68.
“Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see “The remaining level of the following 
ink cannot be correctly detected. Replace the ink tank. U130” in “An Error 
Message Is Displayed on the LCD” on page 68.
“Hardware Error” An ink tank error has occurred. Replace the ink tank. See “Replacing an Ink  Tank” on page 43.
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86Troubleshooting
Cannot Print Properly vi a Bluetooth Communication
To troubleshoot printing through Bluetooth communication, refer to the  Bluetooth Guide on-screen 
manual.
Cannot Print Properly from a Photo Index Sheet
Cannot Remove a Memory Card
“Printer error” An error requiring servicing may have occurred. (Machine’s  Power lamp flashes 
green and  Alarm lamp flashes orange alternately.)
Disconnect the USB cable between the machine and the PictBridge compliant 
device, turn off the machine, and unplug the power cord of the machine from the 
power supply. After a while, plug the power cord of the machine back in, turn on 
the machine, and then reconnect the PictBridge compliant device to the 
machine.
If the same error occurs, contact your Canon service representative.
CauseAction
“Failed to scan Photo Index Sheet.” is 
displayed. z
Make sure the Photo Index Sheet is set in the correct position and orientation 
on the Platen Glass.
z Make sure the Platen Glass and the Photo Index Sheet are not dirty.
z Make sure all required circles on the Photo Index Sheet are filled in. If the 
filled circles on the sheet are not marked dark enough, the machine may not 
scan the settings.
See “Printing by Using the Photo Index Sheet” on page 30.
CauseAction
miniSD Card, microSD Card, 
xD-Picture Card, Memory Stick Duo, 
Memory Stick PRO Duo, or RS-MMC is 
attempted to insert into the machine 
without attaching to the special 
adapter. Contact your Canon service representative.
ImportantNever attempt to remove a memory card using a thin stick or a tweezers. Doing 
so may damage the machine.
Error Message On 
PictBridge Compliant  DeviceAction
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