Canon Pixma Mp520 Quick Start Guide

77
Troubleshooting
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 73.
Printing Does Not Start
CauseAction
The original document is not loaded 
correctly.Check that the original is loaded correctly on the Platen Glass.
See “Loading Original Documents” on page 6.
The original document is not loaded 
with the side to be copied faced down. When loading the original on the Platen Glass, the side to be copied should be...

78Troubleshooting
Unnecessary print jobs are left in 
queue. / Computer problems.Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Control 
Panel” in the User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print...

79
Troubleshooting
Machine Moves But Ink Is Not Ejected
Paper Does Not Feed Properly
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 50 and 
perform any necessary maintenance operations.
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 68 to identify the ink  error, and then take the appropriate action depending on the error condition.
The protective film is remaining. Make sure all of the protective film is peeled...

80Troubleshooting
Paper Does Not Feed  from the Paper Source 
Specified in the Printer Driver
Paper source selection inappropriate.
zYou cannot load paper other than A4, Letter, or B5-sized plain paper in the 
Front Tray. When using any other type of paper, load it in the Rear Tray.
z Make sure that the proper paper source is selected. If not, change the paper 
source using the Paper Feed Switch or the printer driver.
For details, see “Changing the Paper Source” on page 12.
NoteWhen printing from your...

81
Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output 
Slot, the Rear Tray, or the Front Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
When printing from the Rear Tray        When printing from the Front Tray
z If the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it.
After removing all paper, close the Scanning...

82Troubleshooting
Paper jammed inside the machine at 
the transport unit. Remove the paper following the procedure below.
(1)
Open the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(3) Reattach the Rear Cover.
Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align 
the...

83
Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
„Error No.: 300 Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred in the machine.
For details on how to...

84Troubleshooting
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
„Error No.: 2002 Is Displayed
Machine is not connected properly. Make sure that the USB cable is plugged in securely to the machine and the 
computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There...

85
Troubleshooting
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device, and the actions to resolve them.
Note
z This section describes errors that are indicated on Canon-brand PictBridge compatible device. The 
error messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD...

86Troubleshooting
Cannot Print Properly vi a Bluetooth Communication
To troubleshoot printing through Bluetooth communication, refer to the  Bluetooth Guide on-screen 
manual.
Cannot Print Properly from a Photo Index Sheet
Cannot Remove a Memory Card
“Printer error” An error requiring servicing may have occurred. (Machine’s  Power lamp flashes 
green and  Alarm lamp flashes orange alternately.)
Disconnect the USB cable between the machine and the PictBridge compliant 
device, turn off the machine, and...