Canon Pixma Mp160 User Guide

Chapter 10 99Troubleshooting
Cannot Connect To PC Properly
„Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
You have a defective Setup 
CD-ROM.If you have a defective Setup CD-ROM, please consult your sales or service 
representative.
Make sure the CD-ROM is readable from Windows Explorer.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-ROM.
Installation procedure not 
followed correctly.Follow the Easy Setup Instructions packaged with your machine for proper MP...

100Chapter 10Troubleshooting
„When You Connect To A Computer Running Windows XP, The Screen 
Shows The Warning Message “High-SPEED USB Device Plugged Into 
Non-High-SPEED USB Hub”
Problems With Scanning
„Scanner Wont Work
„ScanGear Wont Start
CauseAction
You connect to a computer 
that does not support USB 
2.0 Hi-Speed.Your environment is not fully compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 9 9.
CauseAction
Machine is not identified....

Chapter 10 101Troubleshooting
„Computer Stops Operating During Scanning
„Scan Quality Is Poor (Poor Image Displayed On The Monitor)
CauseAction
Output Resolution set too 
high.Reboot the computer, lower the Output Resolution and rescan. (See the Scanning 
Guide)
Insufficient hard disk space.
zWhen scanning large originals at a high resolution, an error may occur if there 
is insufficient hard disk space. Check that the hard disk has sufficient free 
space, and rescan.
zWhen scanning large originals at a...

102Chapter 10Troubleshooting
„Parts Of Image Missing Or Surrounded By Extra White Areas
„Trouble scanning with Multi-Scan or Multi-Crop function
„Slow Scanning Speed
CauseAction
Scan area was specified 
larger than the original.Specify the scan area appropriately.
If you click the Auto crop button of the ScanGear, the scan area is adjusted 
automatically to match the size of the original. When scanning an original 
surrounded by white borders such as a photo print, of if you otherwise want to 
specify a...

Chapter 10 103Troubleshooting
„“There Is Not Enough Memory.” Message Is Displayed
„Scanned Image Is Not Displayed Properly
„Trouble scanning with MP Navigator
An Error Message Appears On The Screen
„Service Error 5100 is Displayed
CauseAction
There is not enough 
memory to continue 
scanning.Exit any application that are running, and try to run this program again.
CauseAction
Scanned image prints out 
enlarged (reduced).Set the printing size in the application program.
Example: ArcSoft PhotoStudio
1....

104Chapter 10Troubleshooting
„Writing Error/Output Error/Communication Error
CauseAction
Machine is not ready. Ensure that the ON/OFF lamp on the Operation Panel is on.
If the lamp on the Operation Panel is off, turn the machine ON.
If the Alarm lamp is on, an error may occur in the machine. For details on how to 
resolve the error, refer to “An Error Message Is Displayed On The LCD/LED” on 
page 8 6.
Paper is not loaded. Load paper and press [OK].
If this error (Paper is not loaded) is ignored for a...

Chapter 10 105Troubleshooting
„Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
CauseAction
The machine is not ready. Ensure that the ON/OFF lamp on the Operation Panel is on.
If the lamp on the Operation Panel is off, turn the machine ON.
If the Alarm lamp is on, an error may occur in the machine. For details on how to 
resolve the error, refer to “An Error Message Is Displayed On The LCD/LED” on 
page 8 6.
Machine is not properly 
connected.Ensure that the...

106Chapter 10Troubleshooting
For Windows Users
CauseAction
The [Instructions] button is 
not displayed on the printer 
driver screen.The [Instructions] button on the printer driver screen is not displayed if the On-
screen Manual is not installed. Set the Setup CD-ROM in your computer and install 
the On-screen Manual.
The [Instructions] button is displayed only on [Main] and [Maintenance] tabs.
The Scanning Guide cannot 
be displayed.The [?] button for displaying the scanner driver operating instruction...

Chapter 10 107Troubleshooting
If You Cannot Solve The Problem
If you cannot solve the problem with any of the workarounds in this chapter, please contact the seller 
of the machine or a Canon service representative.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting a Canon service representative, confirm the following:
zProduct name: PIXMA MP180/MP160
zSerial number: written on label at rear of machine
zDetails of the problem
zWhat you tried...

Chapter 11
108Chapter 11Appendix
Appendix
Printing Area
To ensure the best print quality, the machine has been set to allow for a margin along each edge of 
the media. However, the actual printable area is the entire area on a media without these margins. 
By selecting Borderless Printing*, printing with no margins is possible.
* This is available in A4/Letter, 4 x 6 /101.6 x 152.4 mm, 4 x 8 /101.6 x 203.2 mm, 5 x 7/127.0 x 
177.8 mm and Credit Card paper sizes (MP180).
See “A4, B5, A5, 4 x 6, 4 x 8, 5 x...