Canon Pixma Ip3500 Quick Start Guide
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67 Troubleshooting „ Error No.: 300 Is Displayed „Error No.: 1700/1710 Is Displayed „Error No.: 2001 Is Displayed CauseAction The printer is not ready. Confirm that the POWER lamp is lit green. If the POWER lamp is off, turn the printer on. While the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit green. If the ALARM lamp is flashing orange, an error may have occurred in the printer. For details on how to resolve the error, see “ALARM Lamp Flashes Orange” on page 64. Printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the computer. zIf you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. Your printer is not selected in Printer on the Print dialog box. Select your printer’s name in Printer on the Print dialog box. If your printer’s name does not appear in Printer, follow the procedure below to check that the driver for your printer is installed to your computer. (1) Select Print & Fax Preferences from Printer . In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer . (2) Check that your printer’s name is displayed in the list of printers and that the check box is selected. In Mac OS X v.10.2.8, check that your printer’s name is displayed in the Printer List . (3) If your printer’s name is not displayed, click Add(+) to add the printer. If you cannot add the printer, follow the procedure described in your setup sheet to reinstall the printer driver. CauseAction The ink absorber is almost full. See “Eight flashes: Ink absorber is almost full.” on page 64 in “ALARM Lamp Flashes Orange” on page 64. CauseAction No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder connected is not compatible with this printer.See “Nine flashes: No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder is not compatible with this printer.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.
68Troubleshooting „Error No.: 2002 Is Displayed Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them. CauseAction PictBridge compliant device is connected via an unsupported USB hub. See “Nineteen Flashes: An unsupported USB hub is connected. Remove the hub.” on page 65 in “ALARM Lamp Flashes Orange” on page 64. Note z This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non- Canon PictBridge compliant devices, check the status of the ALARM lamp and take the appropriate action to clear the error. For details, see “ALARM Lamp Flashes Orange” on page 64. z For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer. Error Message On PictBridge Compliant Device Action “Printer in use” Images are being printed from the computer. Wait until printing ends. If the printer is warming up, wait until the warm-up ends. When it is ready, the printer starts printing automatically. “No paper” Load paper in the Rear Tray, and select Continue* in the display on your PictBridge compliant device. * To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue. “Paper jam” Select Stop in the display on your PictBridge compliant device to stop printing. Remove the jammed paper, load new paper, press the RESUME/CANCEL button on the printer, and try printing again. “Printer cover open” Close the Top Cover on the printer. “No print head” The Print Head is defective or is not installed. For details on how to resolve the error, see “Five flashes: Print Head is not installed. / Print Head is defective.” on page 64 in “ALARM Lamp Flashes Orange” on page 64. “Waste tank full” / “ink absorber full” The ink absorber is nearly full. For details on how to resolve the error, see “Eight flashes: Ink absorber is almost full.” on page 64 in “ALARM Lamp Flashes Orange” on page 64. “No ink” / “Ink cassette error” The ink tank is not installed properly or empty. Check the number of how many the ALARM lamp flashes and take the appropriate action to resolve the error. See “ALARM Lamp Flashes Orange” on page 64. “Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see “Thirteen Flashes: Ink level cannot be detected.” on page 65 in “ALARM Lamp Flashes Orange” on page 64. “Hardware Error” Ink tank errors have occurred. Replace the ink tank.
69 Troubleshooting “Printer error” An error requiring servicing may have occurred. (Printer POWER lamp flashes green and ALARM lamp flashes orange alternately.) Disconnect the USB cable between the printer and the PictBridge compliant device, turn off the printer, and unplug the power cord of the printer from the power supply. After a while, plug the power cord of the printer back in, turn on the printer, and then reconnect the PictBridge compliant device to the printer. If the same error occurs, contact your Canon Service representative. Error Message On PictBridge Compliant Device Action
70Appendix Appendix How to Use the Documentation Provided Printed Documentation Setup Sheet Be sure to read this sheet first. This sheet includes instruct ions for setting up your printer and getting it ready for use. Quick Start Guide (This guide) Read this guide when starting to use the printer. After following instructions in your setup sheet, we recommend you read this guide to familiarize yourself with the bas ic operations, for example, printing from your computer and a PictBridge compliant device. On-screen Manuals User’s Guide Read this guide when starting to use the printer. If the Quick Start Guide does not provide you enough information, please refer to the User’s Guide that can be installed from the Setup CD-ROM. This guide provides detailed instructions for: z printing media z printing from your computer z routine maintenance z troubleshooting Additional guides are also av ailable for advanced features. PC Printing Guide Refer to this guide for full instru ctions on printer driver setting. PC Photo Printing Guide (Windows only) Refer to this guide for instructions on using the various application software included on the Setup CD-ROM.
71 Appendix Reading the On-screen Manuals For detailed instructions on installing the on-screen manuals, refer to your setup sheet. You can view the on-screen manuals in the following way: To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs ) > Canon XXX Manual > XXX On-screen Manual (where “ XXX” is your printer’s name). System Requirements Browser: Windows HTML Help Viewer To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your printer’s name) on the desktop. System Requirements Browser: Help Viewer NotezMicrosoft® Internet Explorer 5.0 or later must be installed. z The on-screen manual may not be displayed properly depending on your operating system or Internet Explorer version. We recommend that you keep your system up to date with Windows Update. Note If you installed the User’s Guide from the Manual folder in the Setup CD-ROM , open the folder in which you copied the User’s Guide and double-click top.htm. Note zThe on-screen manual may not be displayed properly depending on your operating system. We recommend that you keep your system up to date. z We recommend using Safari as your Web browser to view the HTML format on-screen manuals. If Safari is not installed on your computer, download it from Apple Inc. website and install it.
72Appendix Specifications General Specifications Printing resolution (dpi) 4800 (horizontal)* x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB 2.0 High Speed* * A computer that complies with USB 2.0 Hi-Speed standard is required. Since the USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed (USB 1.1), it can be used at USB Full-Speed (USB 1.1). Print width 8.0 inches / 203.2 mm max. (for Borderless Printing: 8.5 inches / 216 mm) Acoustic noise level Approx. 36.5 dB (A) (when printing in the highest print quality mode on Photo Paper Pro) Operating environment Temperature: 5 to 35°C (41 to 95°F) Humidity: 10 to 90% RH (no condensation) Storage environment Temperature: 0 to 40°C (32 to 104°F) Humidity: 5 to 95% RH (no condensation) Power supply AC 100-240 V, 50/60 Hz Power consumption Printing: Approx. 11 W Standby: Approx. 0.8 W OFF: Approx. 0.4 W External dimensions Approx. 17.2 (W) x 11.9 (D) x 5.7 (H) inches / Approx. 436 (W) x 302 (D) x 145 (H) mm * With the Paper Support and Paper Output Tray retracted. Weight Approx. 4.9 kg (Approx. 10.8 lb.) * With the Print Head and Ink Tanks installed. Print Head Total 1,600 nozzles (PGBK: 320 nozzles, C/M each 256 x 2 nozzles, Y 256 nozzles) Camera Direct Print (PictBridge) Paper size4 x 6 / 101.6 x 152.4 mm, 5 x 7 / 127.0 x 177.8 mm*, Credit card, 8 x 10 / 203.2 x 254.0 mm, A4, Letter, Wide* * Can be selected only on certain Canon-brand PictBridge compliant devices. Paper type Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus Glossy, Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper (Only A4/ Letter) Layout Default (Borderless), Borderless, Bordered, N-up (2, 4, 9, 16 *) * Layout compatible with Canon-brand sticker above. See “Recommended Paper and Requirements” on page 5. Image optimize Default (Exif Print), On, Off, VIVID*, NR (Noise Reduction)*, VIVID+NR* * If using a Canon PictBridge compliant device, you can select it. Print date & file no. Default (Off: No printing), Date, File No., Both, Off Trimming Default (Off: No trimming), On (follow camera’s setting), Off
73 Appendix z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon inkjet printer. Minimum System Requirements Note Conform to the operating system’s requirements when higher than those given here. Operating System Processor RAM Windows Vista Pentium II (including compatible processors) 300 MHz 128 MB Windows XP SP1, SP2 Pentium II (including compatible processors) 300 MHz 128 MB Windows 2000 Professional SP2, SP3, SP4 Pentium II (including compatible processors) 300 MHz 128 MB NoteOperation can only be guaranteed on a PC pre-installed Windows Vista, XP or 2000. Mac OS X v.10.4 Intel processor PowerPC G3 256 MB Mac OS X v.10.2.8 - v.10.3 PowerPC G3 128 MB NoteHard Disk must be formatted as Mac OS Extended (Journaled) or Mac OS Extended. Browser Internet Explorer 6.0- Safari Hard Disk Space 400 MB NoteFor bundled software installation. 200 MBNoteFor bundled software installation. CD-ROM Drive Required Other restrictions SVGA 800 x 600 Additional System Requirements for On-Screen Manuals Browser: Windows HTML Help Viewer Note: Microsoft Internet Explorer 5.0 or later must be installed. The on-screen manual may not be displayed properly depending on your operating system or Internet Explorer version. We recommend that you keep your system up to date with Windows Update. Browser: Help Viewer Note: The on-screen manual may not be displayed properly depending on your operating system or Help Viewer version. We recommend that you keep your system up to date with Software Update.
74Safety Precautions Safety Precautions Please read the safety warnings and cautions prov ided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual. Warning You may cause an electric shock, fire, or damage the printer if you ignore any of these safety precautions. Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners. Power supply Never attempt to plug in or unplug the printer from the power supply when your hands are wet. Always push the plug all the way into the power outlet. Never damage, modify, stretch or excessively bend or twist the power cord. Do not place heavy objects on the power cord. Never plug the printer into a power socket that is shared with other equipment (extension lead/cord, 2- or 3-way adapter, etc.). Never use the printer if the power cord is bundled or knotted. If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the printer at the power supply and call for service. Periodically, unplug the printer and use a dry cloth to wipe off any dust or dirt collected on the plug and the power outlet. If the printer is placed at a location exposed to a lot of dust, smoke, or high humidity, the dust collected on the plug absorbs moisture and may cause insulation failure and fire. If you hear thunder, disconnect the power supply of the printer and refrain from using it. Leaving the printer plugged in may cause fire, electric shock, or damage to the printer, depending on the thunder storm. Use the power cable included with the printer.
75 Safety Precautions Cleaning the printer Use a damp cloth to clean the printer. Never use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the printer, it could cause a fire or electric shock. Always unplug the printer from the power outlet before cleaning the printer. If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the printer. Maintaining the printer Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the printer. The printer contains high-voltage components. Never attempt any maintenance procedure not described in this guide. Working around the printer Do not use highly flammable sprays near the printer. This could cause a fire or electric shock if the spray comes into contact with electrical components inside the printer. Caution You may cause injury or damage the printer if you ignore any of these safety precautions. Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration. Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, install the printer in a location with an ambient temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free). Do not place the printer on a thick rug or carpet. Do not place the printer with its back attached to the wall. Power supply Ensure that the area around the power outlet is kept clear at all times so you can easily unplug the power cord if necessary. Never remove the plug by pulling on the cord. Do not use an extension lead/cord.
76Safety Precautions Working around the printer Never put your hands or fingers in the printer while it is printing. Do not place any object on the printer. Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the printer. If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for service. Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and damage the printer. Print Heads and ink tanks For safety reasons, store Print Heads and ink tanks out of the reach of small children. If a child ingests any ink, consult a doctor immediately. Do not shake Print Heads or ink tanks. Ink may leak out and stain clothing or the surrounding area. Never touch the electrical contacts on a Print Head after printing. The metal parts may be very hot and could cause burns. Do not throw ink tanks into fire.