Canon network camera VBM620D User Manual

Chapter 7
Appendix
❏Memory Card Access
❏Modifiers
❏Troubleshooting
❏List of Log Messages
❏List of Viewer Messages
❏Restore Default Settings
❏List of Factory Default Settings
❏Index 

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You can set the camera so that the following data is saved automatically to the camera’s memory card. (“Chapter 4 Setting 
Page”, “[Memory Card] Memory Card Operations and Settings” (p. 84)). 
When either the storage capacity of the memory card or the number of files that can be saved is reached, you cannot save 
further video to the memory card. If this happens, delete any unneeded video files with the Recorded Video Utility.
 Image files when recording-mode stream transmission failed to be sent due...

Memory Card Access
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Note
 A folder is created once per hour.
 If the time difference is added to the starting and ending times, it will equal the local time.
„File Name Format for Data Downloaded with Recorded Video Utility
Example: Video, manually recorded on Sept. 10, 2015, starting from 16:06:19 (Camera Time Zone: GMT+09:00).
(1) Video recording date
(2) File creation time (UTC)
(3) Recording start time (UTC)
(4) Recording type
E: Event
M: Manual recording
R: Recording-mode stream
T:...

164
According to the setting item, you can specify parameters using modifier “% characters”.
Note
 A runtime error will occur if the specified name does not match. 
 If this modifier is not defined, “%” will be deleted. 
Modifiers
ModifiersMeaningDescription of character string entered
%n Reason for capture (number)  0 (test) | 1 (External device input 1) | 2 (External device input 2) |
33 (Timer 1) | 34 (Timer 2) | 35 (Timer 3) | 36 (Timer 4) | 145 (Volume detection) |
161 (Intelligent Function...

Modifiers
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„Available Modifiers
The modifiers that can be used for each setting item are specified below. 
[HTTP Upload] (p. 67) 
[Parameter (query string)] 
All modifiers can be used. 
[FTP Upload] (p. 67) 
[Subdirectory Name to Create] 
Only the modifiers %y,%m,%d,%w,%H,%h,%n can be used. 
[File Name to Create] 
Only the modifiers %y,%m,%d,%w,%H,%M,%S,%s,%n can be used. 
[E-mail Notification] (p. 68) 
[Message Body] 
All modifiers can be used.  

166
Before contacting the dealer where you purchased the product or Canons Customer Service Center, check the items 
specified as follows. If a log message is displayed, check the details of the message and corresponding countermeasure in 
the log message list. 
Note
For details on troubleshooting for Camera Management Tool, please refer to the “Camera Management Tool User Manual”.
Troubleshooting
ProblemCountermeasures
The camera does not start.  If you are using a PoE hub, check if the LAN cable is...

Troubleshooting
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There is no audio.  If there is no audio, check the audio server settings of the camera and also check the 
sound and audio device settings for the PC. 
 If you are using the Admin Viewer with the administrator authorities, check if the 
camera is connected to the RM Viewer or another viewer that lets the administrator 
use audio. 
 In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver 
add-on is not installed.
 When you are using Internet Explorer...

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Log Messages on the Camera
Log messages are classified into the following types.
Note
If no content is recorded in a log for approximately two hours, “-- 
MARK --” will be recorded in the message area.
„Application (Camera) Messages
W001 Starting and stopping of system [info] 
W030 Startup and shutdown of WebView Livescope 
Client [info] W031 Transmitted video data size [info] 
W040 Clearing to external memory [info] 
W101 Invalid user name [notice] 
W102 Invalid password [notice] 
W130 Buffer...

List of Log Messages
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„Application (Uploader) Messages
A004 Starting and stopping of uploader [info] 
A040 Number of uploads (MAIL) [info] 
A041 Number of uploads (FTP) [info] 
A042 Number of uploads (HTTP) [info] 
A120 Resolution of upload destination name failed 
[notice] 
A121 Connection to upload destination failed [notice] 
A122 Connection to upload destination failed [notice] A134 Invalid upload setting (FTP/HTTP mode) [notice] 
A135 Invalid upload setting (FTP PORT/PASV mode)...

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A470 Uploader initialization failed [crit] 
„Application (Audio Server) Messages
B001 Starting and shutdown of audio server [info] 
B011 Audio client connected [info] 
B012 Audio client closed [info] 
B101 Error request received [notice] B102 Client connection denied [notice] 
B103 Client forcibly disconnected [notice] 
B201 Event notification failure [info] 
B202 Event reception failure [info] 
B203 Audio message send error [info] 
Description uploader initialization failure - %1 (A470) 
%1 Error...