Canon network camera VBM620D User Manual

							Chapter 7
Appendix
❏Memory Card Access
❏Modifiers
❏Troubleshooting
❏List of Log Messages
❏List of Viewer Messages
❏Restore Default Settings
❏List of Factory Default Settings
❏Index 
						

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You can set the camera so that the following data is saved automatically to the camera’s memory card. (“Chapter 4 Setting 
Page”, “[Memory Card] Memory Card Operations and Settings” (p. 84)). 
When either the storage capacity of the memory card or the number of files that can be saved is reached, you cannot save 
further video to the memory card. If this happens, delete any unneeded video files with the Recorded Video Utility.
 Image files when recording-mode stream transmission failed to be sent due to network errors (JPEG only)
 Video files when HTTP or FTP upload failed (JPEG/H.264(1))
 Video files manually recorded by the user from the Admin Viewer (JPEG/H.264(1))
 Video files recorded by [External Device Input], [Volume Detection], and the intelligent functions when an event occurs 
(JPEG/H.264(1))
 Video files recorded using a timer (JPEG/H.264(1))

„Access to the Memory Card
Use the Recorded Video Utility (p. 128) of the Admin Tools or FTP software (not included) to access the camera using the 
camera’s IP address.
When using FTP software, set [Setting Page] > [Server] > [Use FTP Server] to [Enable].
FTP Software Settings
Address:  Camera IP address (factory default setting: 192.168.100.1) 
User ID:  Administrator user ID (factory default setting: root) 
Password:  Administrator password (factory default setting: camera) 
„Directory Structure for Data Downloaded with Recorded Video Utility
When video on an memory card is downloaded to a computer with the Recorded Video Utility, folders are created 
automatically in accordance with conditions such as the camera and the date and time.
The following shows the folder structure.
Example: H.264 video, manually recorded using a camera with an IP address of 192.168.100.1, on Sept. 10, 2015, from 
16:00:00 to 16:59:59 (Camera Time Zone: GMT+09:00).
(1) Folder specified with [Download to]
(2) IP address of the camera
(3) Video recording date
(4) Recording start and end times (UTC)
(5) Time difference from UTC
(6) Recording type
E: Event
M: Manual recording
R: Recording-mode stream
T: Timer
U: Upload
(7) Video format (JPEG or H.264)
Memory Card Access
Important
 When deleting a video using a method other than the Recorded Video Utility, you must perform [Recreate Video Management 
Information] under [Memory Card] in the setting page (p. 85).
 Canon will assume no liability for any accident or damage resulting from use of FTP software. 
D:\work \ 192.168.100.1 \ 20150910 \ 070000_075959 _ +9 _ M _ H264
(1) (2) (3) (4) (5) (6) (7) 
						

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Note
 A folder is created once per hour.
 If the time difference is added to the starting and ending times, it will equal the local time.
„File Name Format for Data Downloaded with Recorded Video Utility
Example: Video, manually recorded on Sept. 10, 2015, starting from 16:06:19 (Camera Time Zone: GMT+09:00).
(1) Video recording date
(2) File creation time (UTC)
(3) Recording start time (UTC)
(4) Recording type
E: Event
M: Manual recording
R: Recording-mode stream
T: Timer
U: Upload
Note
 The file creation time will be earlier than the actual start of recording time.
 If multiple video files were created because recording continued for several seconds or more, a new file name with different values for 
(2) and the sequential number ending will be used. In the above example, if recording starts at 16:09:19, and the next file is switched to 
4 seconds later, the file name will be as follows.
20150910070623-070619-M00_508.mov
Since this is a continuation of the recording that started at 16:09:19, the recording start time (3) will remain as “070619”. The sequential 
number at the end of the file name will be increased by one increment.
20150910 070618-070619- M 00 _ 507 .mov
(1) (2) (3) (4) 
						

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According to the setting item, you can specify parameters using modifier “% characters”.
Note
 A runtime error will occur if the specified name does not match. 
 If this modifier is not defined, “%” will be deleted. 
Modifiers
ModifiersMeaningDescription of character string entered
%n Reason for capture (number)  0 (test) | 1 (External device input 1) | 2 (External device input 2) |
33 (Timer 1) | 34 (Timer 2) | 35 (Timer 3) | 36 (Timer 4) | 145 (Volume detection) |
161 (Intelligent Function Detection Setting 1) | 162 (Intelligent Function Detection Setting 2) | 
163 (Intelligent Function Detection Setting 3) | 164 (Intelligent Function Detection Setting 4) |
165 (Intelligent Function Detection Setting 5) | 166 (Intelligent Function Detection Setting 6) | 
167 (Intelligent Function Detection Setting 7) | 168 (Intelligent Function Detection Setting 8) |
169 (Intelligent Function Detection Setting 9) | 170 (Intelligent Function Detection Setting 10) | 
171 (Intelligent Function Detection Setting 11) | 172 (Intelligent Function Detection Setting 12) |
173 (Intelligent Function Detection Setting 13) | 174 (Intelligent Function Detection Setting 14) | 
175 (Intelligent Function Detection Setting 15) 
%N Reason for capture 
(character string)  | NULL (blank entry or interval timer test)
%X Width of image Number of pixels in horizontal direction
%Y Height of image Number of pixels in vertical direction
%C Camera number 1
%D Camera name  Setting for [Camera Name (alphanumeric characters)]
%P Pan position -179.99 – 180.00     0
%T Tilt position -179.99 – 180.00     0
%Z Zoom position 0.01 – 300.00
%R Rotation position 0
%V Camera server VB-H43/VB-H630VE/VB-H630D/VB-H730F/VB-M42/VB-M620VE/VB-M620D/VB-M720F
%y Year of capture time 2001 – 2031
%m Month of capture time 01 – 12
%d Day of capture time 01 – 31
%w Day of week of capture time 0 – 6 (Sunday to Saturday) 
%H Hours of capture time 00 – 23
%M Minutes of capture time 00 – 59
%S Seconds of capture time 00 – 59
%s Milliseconds of capture time 000 – 999
%z Time zone of capture time -1200 – +1300
%a Weekday name of capture 
timeSun | Mon | Tue | Wed | Thu | Fri | Sat
%b Month name of capture time Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
%h Host Name 
						

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„Available Modifiers
The modifiers that can be used for each setting item are specified below. 
[HTTP Upload] (p. 67) 
[Parameter (query string)] 
All modifiers can be used. 
[FTP Upload] (p. 67) 
[Subdirectory Name to Create] 
Only the modifiers %y,%m,%d,%w,%H,%h,%n can be used. 
[File Name to Create] 
Only the modifiers %y,%m,%d,%w,%H,%M,%S,%s,%n can be used. 
[E-mail Notification] (p. 68) 
[Message Body] 
All modifiers can be used.  
						

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Before contacting the dealer where you purchased the product or Canons Customer Service Center, check the items 
specified as follows. If a log message is displayed, check the details of the message and corresponding countermeasure in 
the log message list. 
Note
For details on troubleshooting for Camera Management Tool, please refer to the “Camera Management Tool User Manual”.
Troubleshooting
ProblemCountermeasures
The camera does not start.  If you are using a PoE hub, check if the LAN cable is connected correctly.  
 If you are using an AC adapter (sold separately), check if the AC adapter is 
connected correctly. 
 Turn the camera off and on again (see “Installation Guide” > “Connecting the 
Camera”). 
    
Camera Angle Setting Tool does not operate. Check if the LAN cable is connected correctly. 
 Check if the camera and the PC in which the Camera Angle Setting Tool is operating 
are connected to the LAN in the same segment. 
 “Application could not be started. Install .NET Framework x.x (x is the version).” If this 
message is displayed, install the corresponding version of .NET Framework or enable 
settings (p. 18).
 Check if you are using an older version of the Camera Angle Setting Tool.
The top page of the camera is not displayed. Check if the LAN cable is connected correctly. 
 Check if the network to which the camera is connected is set up correctly. In 
particular, check if the IP address, subnet mask and default gateway address are set 
within the ranges supported by the applicable network. 
 If you have changed the IP address, the new address will not become effective until 
the camera is rebooted. 
 Check if the correct URI (camera IP address) is entered in your web browser (p. 28, 
p. 31, p. 138). 
 Check whether the connection is from a computer whose access is blocked in 
[Access Control] on the Setting page.
 Check the authentication method, [User Name], [Password], combination of 
certificates, and network rules for connection in [802.1X] on the Setting page with the 
system administrator. 
The Admin Tools will not start.
The Admin Viewer will not start. “Your web browser is not supported.” If this message is displayed, use Internet 
Explorer 8 or greater.
 Application could not be started. Install .NET Framework x.x (x is the version). If this 
message is displayed, install the corresponding version of .NET Framework or enable 
settings (p. 18).
 “JavaScript is not available or disabled on your web browser.” If this message is 
displayed, set [Active Script] to [Enable] in Internet Explorers security settings. (See 
(3) below for instructions on how to set this.)
 “The settings from (1) to (3) below must be carried out to use the Admin Viewer and 
Admin Tools.” If this message is displayed, set the following.
 (1) Use the installer to install your Admin Tools Certificate (p. 26).
 (2) When using Internet Explorer 9 or greater, follow the steps in “Registering the 
IP address of the Camera as a Trusted Site” (p. 19) and add this web site to 
[Trusted sites] in Internet Explorers security settings.
 (3) In Internet Explorer click [Tools] > [Internet Options] > [Security] > [Custom 
level] and under the Security Settings list, set [XAML browser applications], 
[File download] and [Launching programs and files in an IFRAME] to [Enable]. 
Video is not displayed.   To improve video quality, refer to “[Video] Setting Video Size, Quality and Frame Rate” 
(p. 61) in “Chapter 4 Setting Page” to change settings and make adjustments. 
 Up to 30 viewers can access the camera at the same time. If this limit has been 
exceeded, video is not displayed and a message appears. 
 When you are using Internet Explorer 10 or 11 in a 64-bit operating system and the 
camera is registered as a trusted site and protected mode is enabled, reception and 
playback of H.264 video may be disabled. If this occurs, disable protected mode. 
						

							Troubleshooting
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There is no audio.  If there is no audio, check the audio server settings of the camera and also check the 
sound and audio device settings for the PC. 
 If you are using the Admin Viewer with the administrator authorities, check if the 
camera is connected to the RM Viewer or another viewer that lets the administrator 
use audio. 
 In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver 
add-on is not installed.
 When you are using Internet Explorer 10 or 11 in a 64-bit operating system and the 
camera is registered as a trusted site and protected mode is enabled, reception and 
transmission of audio may be disabled. If this occurs, disable protected mode.
The camera cannot be controlled.   If you connect the Admin Viewer as an administrator, you will have exclusive 
possession of the camera control privileges. If you connect to the Admin Viewer as an 
Authorized User, you cannot control the camera unless the administrator releases 
camera control.  Consult the Administrator (p. 136). 
The viewer gets disconnected.   Check the network and PC for abnormality. 
 Reboot the PC and connect again. 
You forgot your password.  You can initialize all settings of the camera excluding date and time using the reset 
switch (p. 180). The administrator password required for initialization is “camera”. 
Note, however, that network settings such as the IP address and subnet mask will be 
initialized and must be set again. 
Data cannot be uploaded.  Check the upload destination in the [Upload] menu, as well as the upload operation 
upon event in the [Event] menu, to see if both are set correctly.
 You can perform an operation check based on the currently set upload destination by 
running a test (p. 67) from the [Upload] menu. 
 Check [Maintenance] > [View Logs] or logs on the server to check the detailed 
operating environment. For [View Logs], see “Application (Uploader) Messages” 
(p. 169).  Also see “Important” in p. 66.
 For the server settings, contact your System Administrator. 
You cannot use recording-mode stream 
transmission. You cannot use recording-mode stream transmission if [Upload] > [Upload] is set to 
HTTP or FTP. Set [Upload] to [Upload Disabled] (p. 66).
Video cannot be recorded on an memory 
card. To record video to an memory card when an event occurs, check the [Video Record 
Action] settings under [Event] in the setting page. When [Video Record Action] is set 
to [Upload], change it to [Record to Memory Card].
 When recording-mode stream video that could not be transmitted due to network 
errors or video for which the HTTP/FTP upload failed is not stored on the memory card, 
check [Operation Settings] under [Memory Card] in the setting page. When 
[Operation Settings] is set to [Save Log], change it to [Save Logs and Videos].
 To manually save recordings to an memory card, obtain camera control privileges.
Files cannot be saved in the setting page or 
Admin Tools. Windows prohibits saving to certain folders. Accordingly, an attempt to save a file may 
fail.  Specify [Documents], [Pictures] and other folders.
A message indicating “Cannot access the 
memory card. Please recreate the video 
management information on the Setting 
page.” appears when an attempt is made to 
start up the Recorded Video Utility. Select [Memory Card Information] under [Memory Card] in the setting page to check 
[Video Management Information Status]. When [Video Management Information 
Recreation Required] is displayed, click [Exec] in [Recreate Video Management 
Information] under [Memory Card Operations]. When video management information 
has been recreated, make sure that [Video Management Information Status] is 
[Normal].
ProblemCountermeasures 
						

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Log Messages on the Camera
Log messages are classified into the following types.
Note
If no content is recorded in a log for approximately two hours, “-- 
MARK --” will be recorded in the message area.
„Application (Camera) Messages
W001 Starting and stopping of system [info] 
W030 Startup and shutdown of WebView Livescope 
Client [info] W031 Transmitted video data size [info] 
W040 Clearing to external memory [info] 
W101 Invalid user name [notice] 
W102 Invalid password [notice] 
W130 Buffer recovered [notice] 
W201 Invalid panorama image [warning] 
W230 Buffer overflow [warning] 
List of Log Messages
CategoryLevelCodeFault level
crit Error 4xx Software-level failure 
(Task operations will 
stop) 
err Error 3xx Operational error 
(Operations will 
continue) 
warning Warning 2xx Non-operational error
notice Warning 1xx Error external to the 
system
info Information 0xx Information on normal 
operation
Description %1 webview (W001)
%1 Starting or stopping
Meaning wvhttp server (webview) has started or 
stopped. 
Description %1%2 host=, user=, prio=< 
Priority>(W030)
%1 W: WebView session, V: Session-less video 
client, N: Session-less event client
%2 +: Connect, -: Disconnect
Meaning The camera server client was connected or 
disconnected.
Description %1= host=, user=, 
video=: 
(W031)
%1 W: WebView session, V: Session-less video 
client
Meaning When a client disconnected, the total data 
that was sent to the client displayed in 
number of frames.
Description %1 the image storing - %2 (W040)
%1 Starting or stopping
%2 Reason for starting/stopping
Meaning Started or stopped clearing stream 
recording to external memory.
Description user  not found (W101)
Meaning The camera was accessed by an 
unauthorized user. 
Description user  password mismatch 
(W102)
Meaning The password is invalid
Description stream buffer recovered (W130)
Meaning Image buffer for stream recording has 
recovered.
Description corrupt panorama image - ignored (W201)
Meaning Panorama image information acquisition 
failed.
Description stream buffer overflowed (W230)
Meaning The image buffer for the stream recording 
overflowed and images were discarded. 
						

							List of Log Messages
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„Application (Uploader) Messages
A004 Starting and stopping of uploader [info] 
A040 Number of uploads (MAIL) [info] 
A041 Number of uploads (FTP) [info] 
A042 Number of uploads (HTTP) [info] 
A120 Resolution of upload destination name failed 
[notice] 
A121 Connection to upload destination failed [notice] 
A122 Connection to upload destination failed [notice] A134 Invalid upload setting (FTP/HTTP mode) [notice] 
A135 Invalid upload setting (FTP PORT/PASV mode) 
[notice] 
A136 Invalid upload setting (HTTP notification only/
image mode) [notice] 
A137 Invalid upload setting (E-mail notification) 
[notice] 
A138 Invalid upload setting (E-mail notification 
authentication mode) [notice] 
A274 Event buffer for upload overflowed [warning] 
A275 Image buffer for upload overflowed [warning] 
Description %1 uploader (A004) 
%1 Starting or stopping 
Meaning The uploader was started or stopped. 
Description uploader mail: normal=%1 test=%2 (A040) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader ftp: normal=%1 test=%2 (A041) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader http: normal=%1 test=%2 (A042) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader cannot resolve the server name 
(A120) 
Meaning The name of the upload destination could 
not be resolved. 
Description uploader cannot connect the server (A121) 
Meaning Execution of connect to upload destination 
failed. 
Description uploader cannot connect the server (A122) 
Meaning The upload destination could not be 
connected due to a reason other than A120 
and A121. 
Description ftp/http mode invalid. uploader set  
forcibly (A134) 
Meaning The upload mode setting is invalid. The 
upload function was forcibly disabled. 
Description ftp port/pasv mode invalid. uploader set 
 forcibly (A135) 
Meaning The PORT/PASV mode setting in connection 
with FTP upload is invalid. The PASV mode 
was forcibly set. 
Description http notice/image mode invalid. uploader 
set  forcibly (A136) 
Meaning The notification only/image mode setting in 
connection with HTTP upload is invalid. The 
image mode was forcibly set. 
Description mode invalid. uploader set  forcibly 
(A137) 
Meaning The e-mail notification setting is invalid. E-
mail notification was forcibly disabled. 
Description authentication mode invalid. uploader set 
 forcibly (A138) 
Meaning The setting for e-mail notification 
authentication mode is invalid. 
“SMTP_AUTH” was forcibly set. 
Description event queue is full (A274) 
Meaning Event buffer for upload overflowed.
CountermeasureMake adjustments to reduce the number of 
event occurrences. 
Description buffer queue is full (A275) 
Meaning Image buffer for upload overflowed.
CountermeasureMake adjustments to reduce the number of 
event occurrences. Also adjust the video 
quality, video size and frame rate for upload.  
						

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A470 Uploader initialization failed [crit] 
„Application (Audio Server) Messages
B001 Starting and shutdown of audio server [info] 
B011 Audio client connected [info] 
B012 Audio client closed [info] 
B101 Error request received [notice] B102 Client connection denied [notice] 
B103 Client forcibly disconnected [notice] 
B201 Event notification failure [info] 
B202 Event reception failure [info] 
B203 Audio message send error [info] 
Description uploader initialization failure - %1 (A470) 
%1 Error number
Meaning The uploader could not be initialized. 
CountermeasureIf the problem persists after rebooting the 
camera, the camera is faulty, arrange for 
servicing. 
Description %1 audio. (B001) 
%1 starting | stopping
Meaning The audio server was started/shut down. 
Description [%1] %2 connected n=%3 (B011) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was connected. 
Description [%1] %2 closed n= %3 (B012) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was disconnected. 
Description %1 unusual request [%2] (B101) 
%1 Client host IP address
%2 Error type (400 | 404) 
Meaning The request was denied due to a command 
error (400) or parameter error (404). 
Description %1 request denied [%2] (B102) 
%1 Client host IP address
%2 Denial type (41 | 43 | ...) 
Meaning Client connection was denied due to an 
authentication error (41), time specification 
error (42), insufficient resource (43), 
specification of unsupported codec (45), 
specification of unpermitted user level (47), 
too many clients (49) or invalid operation 
mode (4a).
Countermeasure41: Check user name, password or user list 
used when connecting. 42: Check playtime 
or maximum connection time settings used 
when connecting. 43: Reconnect or restart. 
45: Use supported client software. 47: 
Check user level used when connecting. 49: 
Check client number settings. 4a: Check if 
usage of audio server is enabled. 
Description %1 access denied [%2] (B103) 
%1 Client host IP address
%2 Denial type (41 | 42 | 4a) 
Meaning
Connection was initially permitted, but the setting 
has subsequently been changed to prohibit 
access, thereby triggering a forced disconnection 
(the denial type is the same with B102). 
Description cannot notify %1 event [%2] (B201) 
%1 Event type (ald) 
%2 Error number
Meaning The event notification failed. 
Description cannot recv event [%1] (B202) 
%1 Error number
Meaning The event could not be received. 
Description audio message send error %1 [%2] (B203) 
%1 Message type
%2 Error number
Meaning The audio message could not be sent.