Canon network camera VBM600VE User Manual

							List of Log Messages
8-11
8
Appendix
B201 Event notification failure [info] 
B202 Event reception failure [info] 
B203 Audio message send error [info] 
B204 Audio message reception failure [info] 
B301 Audio device error [err] 
B401 Audio device initialization failed [err] B402 Audio server initialization failed [err] 
B403 Settings change failed [err] 
„Application (video-related) messages
V001 Starting and shutdown of video server [info] 
V020 Starting intelligent service [info] 
V020 Shutting down intelligence service [info] 
V200 Video input warning [warning] 
Description cannot notify %1 event [%2] (B201) 
%1 Event type (ald) 
%2 Error number
Meaning The event notification failed. 
Description cannot recv event [%1] (B202) 
%1 Error number
Meaning The event could not be received. 
Description audio message send error %1 [%2] (B203) 
%1 Message type
%2 Error number
Meaning The audio message could not be sent. 
Description audio message recv error [%1:%2] (B204) 
%1 Error notification number
%2 Cause of error
Meaning The audio message could not be received. 
Description cannot use audio device for %1 [%2:%3] 
(B301) 
%1 Transmission/reception type (rx | tx)
%2 Error handling (open | write | flush)
%3 Error number
Meaning An audio device error was detected. 
CountermeasureIf the error is not reset automatically, 
arrange for servicing. 
Description audio device initialization error [%1] (B401) 
%1 Error number
Meaning The audio device could not be initialized. 
The audio server stops. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description audio initialization error [%1] (B402) 
%1 Error number
Meaning The audio server could not be initialized. 
The audio server stops. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot set config [%1:%2] (B403) 
%1 Error notification number
%2 Error number
Meaning The settings could not be updated. The 
audio server stops. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description %1 video (V001) 
%1 Starting or stopping 
Meaning The video server was started/stopped. 
Description starting intelligent. (V020) 
Meaning Intelligent service was started.
Description shutdown intelligent. (V020) 
Meaning Intelligent service was shut down.
Description video %1 warning - %2 (V200) 
%1 Video number
%2 Error number
Meaning An error that permits recovery of the video 
input system was detected. 
CountermeasureChange image size or Q value, or decrease 
data size for each JPEG image.  
						

							8-12
V320 Internal error in intelligent service [err] 
V321 Pseudo mode setting error in intelligent service 
[err] 
V400 Video input initialization error [crit] 
V401 Video input command error [crit] V402 Video input frozen [crit] 
V403 Video input error [crit] 
V420 Could not start intelligent service [crit] 
V421 Intelligent service error [crit] 
„Application (SD card) messages
M001 Starting and stopping of SD control module 
[info] 
Description cannot work intelligent [%1] [%2] [%3] . 
(V320) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in intelligent 
service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description pseudo mode setting fail. (V321) 
Meaning An error occurred in the pseudo mode 
setting of intelligent service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 initialization failure - %2 (%3) 
(V400) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped 
because the video input system could not 
be initialized. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 command error - %2 (%3) (V401) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped 
because a video input command could not 
be processed. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 stalled (V402) 
%1 Video number
Meaning The video input function was stopped 
because video generation stopped. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 fatal error - %2 (V403) 
%1 Video number
%2 Error number
Meaning The video input function was stopped 
because an error that does not permit 
recovery of the video input system was 
detected. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description intelligent initialization error [%1] [%2] . 
(V420) 
%1 Error number
%2 Cause of error
Meaning Failed to initialize intelligent service.
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description intelligent working error [%1] [%2] . (V421) 
%1 Error number
%2 Cause of error
Meaning An error that does not permit recovery 
occurred while intelligent service was 
running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description %1 sdctrl (M001) 
%1 Starting or stopping 
Meaning The SD control module (sdctrl) has started 
or stopped.  
						

							List of Log Messages
8-13
8
Appendix
„HTTP Server Messages
H143 User name specification error [notice] 
H144 Password specification error [notice] 
H145 Connection denied due to host access limitation 
[notice] 
H201 Timeout disconnect [warning] 
„System messages
S001 System started [info] 
S002 System settings changed [info] S010 Event service started [info] 
S011 Event service shut down [info] 
S012 External device service started [info] 
S013 External device service shut down [info] 
S014 Timer service started [info] 
S015 Timer service shut down [info] 
S070 Change to SSL certificate [info] 
S220 PAN/TILT operation warning [warning] (VB-M40)
Description (http_auth.c.XXX) get_password failed 
(H143) 
Meaning An unknown user was specified in user 
authentication. 
Description (http_auth.c.XXX) password doesnt match 
for %1 %2, IP:%3 (H144) 
%1 URL XSS vulnerability countermeasure 
implementation (process equivalent to ftpd) 
%2 User Name
%3 IP address
Meaning A wrong password was specified in user 
authentication. 
Description (mod_haccess.c.XXX) host %1 access 
denied (H145) 
%1 IP address
Meaning Connection was denied due to access 
limitation imposed on the host. 
Description a request for %1 timed out after writing %d 
seconds (H201)
%1 Request URI
%d 360 (Timeout time)
Meaning Disconnected due to HTTP server timeout 
(360 sec.). 
Description starting paramd (S001)
Meaning Parameter management module started. 
Description Updated system settings. (S002)
Meaning Settings not requiring rebooting were 
changed. 
Description starting event (S010) 
Meaning The event service was started.
Description shutdown event (S011) 
Meaning The event service was shut down.
Description starting extio (S012) 
Meaning The external device input/output service 
was started.
Description shutdown extio (S013) 
Meaning The external device input/output service 
was shut down.
Description starting timer (S014) 
Meaning The timer service was started.
Description shutdown timer (S015) 
Meaning The timer service was shut down.
Description ssl: succeeded to %1 certificate (S070) 
%1 generate | load | delete | restore 
Meaning A certificate was generated/loaded/deleted/
restored
CountermeasureNone
Description %1 warning detected. [%2] (S220)
%1 PAN | TILT
%2 Warning details
Meaning An error occurred during operation or 
stopping of PAN/TILT.
CountermeasureCheck that the camera is not touching the 
dome, etc. 
						

							8-14
S240 Camera error [warning] 
S250 PAN/TILT error [warning] (VB-M40)
S306 Error on saving settings [err] 
S307 Error on saving settings [err] 
S310 Working error in event service [err] 
S311 Working error in external input/output service 
[err] S312 Working error in timer service [err] 
S320 PAN/TILT operation error [err] (VB-M40)
S410 Event service initialization error [crit] 
S411 External input/output service initialization error 
[crit] 
Description serviceman call (S240)
Meaning A camera error occurred.
CountermeasureCamera needs to be serviced.
Description serviceman call (S250)
Meaning An error occurred in the PAN/TILT area.
CountermeasureCamera needs to be serviced.
Description Cant update system settings (S306) 
Meaning An error generated while the system was 
saving setting. Setting could not be saved. 
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, 
etc. 
Description (vbadmin.c XXX) Cant update system 
settings (S307) 
Meaning An error generated while the settings were 
saved by the setup protocol. Setting could 
not be saved. 
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, etc. 
Description cannot work event [%1] [%2] [%3] (S310) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the event service 
was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot work extio [%1] [%2] [%3] (S311) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the external input/
output device service was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot work timer [%1] [%2] [%3] (S312) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in the timer service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description %1 error occurred. [%2] (S320) 
%1 PAN | TILT
%2 Warning details
Meaning An error occurred during operation or 
stopping of PAN/TILT.
CountermeasureCheck that the camera is not touching the 
dome, etc.
If the error is not caused by problems such 
as contact with peripheral items, the camera 
needs to be serviced. 
Description event initialization error [%1] [%2] (S410) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
event service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description extio initialization error [%1] [%2] (S411) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
external input/output device service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing.  
						

							List of Log Messages
8-15
8
Appendix
S412 Timer service initialization error [crit] 
S413 Timer service runtime error [crit] 
S501 Fan stop detected [alert] (VB-M600VE)
S502 Temperature fuse disconnect detected [alert] 
(VB-M600VE)
Description timer initialization error [%1] [%2] (S412) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
timer service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description timer working error [%1] (S413) 
%1 Error number
Meaning An error occurred while the timer service 
was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description FAN rotation speed is less than 150rpm. 
(S501)
Meaning The cameras internal fan has stopped or 
RPM has dropped significantly. 
CountermeasureCamera needs to be serviced.
Description Heater unit error. Fuse is cut off. (S502)
Meaning The temperature fuse on the heater 
substrate was disconnected. 
CountermeasureCamera needs to be serviced. 
						

							8-16
Messages displayed in the Information Field
Messages displayed in the information field of the viewer are classified into the following three types.
„Information Message
„Warning Message
List of Viewer Messages
IconCategoryExplanation
  Information Message Help messages on various buttons, pull-down lists, etc., as well as frame rate and other 
information from the camera are shown. 
  Warning Message A message will be displayed notifying the user when camera control privileges cannot 
be obtained, the audio session stops, etc. 
  Error Message Displayed when a system error occurs in the viewer. 
MessageExplanation
Connection closed by the camera.  The camera was disconnected. 
Audio connection has been closed.  The video session has continued after the audio session was disconnected 
(applicable to both transmission and reception). 
Camera control gained.  Displayed when camera control is obtained. You can operate the camera. 
Camera control lost.  Displayed when camera control is released. 
You cannot operate the camera 
until you get camera control privileges again.
MessageExplanation
{n}fps Pan : {p} Tilt : {t} Zoom : {z} Communicating with the camera normally
{n}fps Pan : {p} Tilt : {t} Zoom : {z} IS: {Image Stabilizer value} Communicating with the camera normally
MessageExplanation
Could not connect to the camera.  Connection failed due to an invalid IP address, etc. 
The camera is busy.  The connection limit was exceeded. 
Failed to get camera control privileges.  The request for camera control privileges was denied because the camera 
was being used by the Admin Viewer, etc. 
Failed to establish audio connection.  Connection for audio reception failed. 
You are not connected to the camera.  An attempt was made to operate the camera when the camera was not 
connected. 
Please get camera control privileges. 
An attempt was made to operate the camera without camera control privileges. 
Another user is already connected as an administrator.  The Admin Viewer is already connected to the camera. 
The viewer is already connected in another window.  The viewer is already available in another window. 
Cookie is not available or blocked on your web browser. Cookie is not available or blocked on your web browser. 
JavaScript is not available or disabled on your web browser. JavaScript is not available or blocked on your web browser.  
						

							List of Viewer Messages
8-17
8
Appendix
No audio device.  The [Audio] button has been clicked when there is no audio device or the 
audio device has been disabled in the PC. 
Failed to initialize Canon Network Camera Audio 
Receiver.ActiveX plugin is not installed within ten seconds after clicking the [Audio] 
button.
MessageExplanation
Image display for Viewer PTZ use is restricted. The image display for the Viewer PTZ is restricted by settings in the camera.
MessageExplanation 
						

							8-18
It is recommended that you write down the settings for respective camera functions. If you have forgotten the settings and 
want to set the camera from the beginning, restore the factory default settings first. 
*For factory default settings, see p. 8-20. 
Restoring the Initial Setting from the 
Maintenance Page in the Web Browser
To display the settings menu, you need to enter the IP 
address of the camera, user name and administrator 
password (p. 4-2).  
The maintenance page appears. 
A confirmation message appears, asking if you want 
to restore the default settings.  To restore the default 
settings, click [OK].
The camera will be reset to the factory default settings 
excluding the following items.
Administrator password for the camera
Maximum packet size
Network settings
Date, time and time zone
SSL certificate
Encrypted communications
Restoring Factory Default Settings with 
the Reset Switch on the Camera
If you have forgotten or dont know the IP address of the 
camera or your Administrator password, you cannot 
operate the camera via the network. In this case, press 
the reset switch at the back of the camera.
For dome case removal, see the “Installation Guide.”
There is no on/off switch on the camera. Turn the 
camera on and off by plugging in or unplugging LAN 
cable (PoE power supply), AC adapter, or external 
power plug.
The reset switch is located in a recessed area. Push 
the switch using the tip of a slender object such as a 
clip. 
All settings of the camera, except for the date and 
time, are restored to factory default settings. 
Restore Settings
1Launch the web browser and display the settings 
menu. 
2On the Setting Menu page, click [Maintenance]. 
3Click [Exec] under [Restore Settings].
Caution
 You must not turn off the camera while it is 
performing the [Restore Settings] operation. 
Turning off the camera at this stage may result in 
disabling its ability to boot correctly. 
 Once [OK] is clicked, you can no longer stop the 
process of restoring the default settings.
1For VB-M600D/VB-M600VE, remove the dome case.
2Turn off the camera. 
3Turn on the power while pushing the reset switch, and 
keep pushing the reset switch for 5 seconds or more. 
						

							Restore Settings
8-19
8
Appendix
For dome case attachment, see the “Installation 
Guide.”
Important
If the reset switch is pushed, network-related settings will also 
be restored to factory default settings including the cameras IP 
address, subnet mask, default gateway address, etc. 
Accordingly, you can no longer operate the camera from the 
PC you were using to connect to the camera before. When 
initializing the camera, use the “VB Initial Setting Tool” installed 
in your PC to set an IP address appropriate for the environment 
in which the camera is used (See “Performing Initial Settings for 
the Camera” (p. 2-6)).  
Reset Switch
VB-M700F
VB-M600D
Reset Switch
VB-M600VE
Reset Switch
4For VB-M600D/VB-M600VE, attach the dome case. VB-M40
Reset Switch 
						

							8-20
List of Factory Default Settings
ItemSetting
  User Name (Administrator ID) 
  Administrator passwordroot
camera
  Path to setting pages admin

LAN Interface
Maximum Packet Size

IPv4 Address Setting Method
IPv4 Address  
Subnet Mask
IPv4 Default Gateway Address 

IPv6
Auto
IPv6 Address (Manual) 
Prefix Length
IPv6 Default Gateway Address
IPv6 Address (Auto) 
 DNS
Name Server Address 1
Name Server Address 2
Host Name
Host Name Registration with DDNS

SNMP
   Community Name
   Administrator Contact Information
   Administration Function Name
   Installation LocationAuto
1500
Manual
192.168.100.1
255.255.255.0
Enable
Enabled
64
Disable
Disable
public
VB-M700
VB-M600
VB-M40
 Current Date and Time
 Setting
Setting Method
   NTP Server
Time ZoneSet manually
(GMT+09:00) Osaka, 
Sapporo, Tokyo Camera Name
Camera Name (alphanumeric 
characters) 
 Initial Camera Settings
AE Mode
Slow Shutter
Shutter Speed
Exposure Compensation
Metering Mode
Smart Shade Control
White Balance
    R Gain 
    B Gain 
 Camera Control 
Digital Zoom
Image Stabilizer
 Day/Night
Mode
    Switching Brightness
    Response (sec.) 
 Installation Conditions
Dome 
LED Setting 
Image Flip 
 Camera Position Control 
Restricted to Presets
Camera Position without Control
 External Input Device 1
Device Name (alphanumeric 
characters) 
 External Input Device 2
Device Name (alphanumeric 
characters) 
 External Output Device 1
Device Name (alphanumeric 
characters) 
 External Output Device 2
Device Name (alphanumeric 
characters) Camera
Auto
Disable
1/100
0 
Center-Weighted
Disable 
Auto 
255
255
Disable
Disable
Manual
Standard
20
Do not use
Turn On
Disable
No Restriction
Do not return to 
Home Position
ItemSetting