Canon network camera VBM600VE User Manual

							Chapter 8
Appendix
❏SD Memory Card Access
❏Modifiers
❏Troubleshooting
❏List of Log Messages
❏List of Viewer Messages
❏Restore Settings
❏List of Factory Default Settings
❏Index 
						

							8-2
You can set the camera so that the following data is saved automatically to the cameras SD memory card. (“Chapter 5 
Setting Page”, “[Memory Card] SD Memory Card Operations and Settings” (p. 5-30)). 
 JPEG images when recording-mode stream transmission failed to be sent due to network errors
 JPEG images when HTTP or FTP upload failed

„Access to the SD Memory Card
The SD memory card cannot be accessed by a web browser. Use the SD Card Utility (p. 1-4) or FTP software (not included) 
to access the camera using the cameras IP address.
FTP Software Settings
Address:  Camera IP address (factory default setting: 192.168.100.1) 
User ID:  Administrator user ID (factory default setting: root) 
Password:  Administrator password (factory default setting: camera) 
SD Memory Card Access 
						

							SD Memory Card Access
8-3
8
Appendix
„JPEG Images Stored when Recording-Mode Stream Transmission Fails
The included SD Card Utility displays or deletes JPEG images saved on an SD memory card. It can also convert saved 
images into MOV files and save them to a computer.
FTP software can be used to download JPEG images to a computer, but you will need to use the SD Card Utility (p. 1-4) to 
play back the images.
When either the storage capacity of the SD memory card or the upper limit of the number of files that can be saved is 
reached, you cannot save further images to the SD memory card. If this happens, delete any unneeded JPEG images to 
free up capacity on the SD memory card.
„JPEG Images Stored when Uploading Fails
FTP software can be used to download the JPEG images to a computer, but the images will be still image files. The images 
cannot be downloaded as files that can be played back as video.
When either the storage capacity of the SD memory card or the upper limit of the number of files that can be saved is 
reached, you cannot save further images to the SD memory card. If this happens, delete any unneeded JPEG images to 
free up capacity on the SD memory card.
„Log Files
Log files can be downloaded to a PC using FTP software, but you can use the Log Viewer in Admin Tools as a simple way 
to view and download log files. 
Important
The SD card utility can only display, delete, or convert JPEG images of stream recordings that could not be transmitted due to network errors.
Important
Canon will assume no liability for any accident or damage resulting from use of FTP software.  
						

							8-4
According to the setting item, you can specify parameters using modifier “% characters.”
Note
 A runtime error will occur if the specified name does not match. 
 If this modifier is not defined, “%” will be deleted. 
Modifiers
ModifiersMeaningDescription of character string entered
%n Reason for capture (number)  0 (test) | 1 (External device input 1) | 2 (External device input 2)|
33 (Timer event) | 145 (Volume detection) |
161 (Intelligent Function Detection Setting 1) | 162 (Intelligent Function Detection Setting 2) | 
163 (Intelligent Function Detection Setting 3) | 164 (Intelligent Function Detection Setting 4) |
165 (Intelligent Function Detection Setting 5) | 166 (Intelligent Function Detection Setting 6) | 
167 (Intelligent Function Detection Setting 7) | 168 (Intelligent Function Detection Setting 8) |
169 (Intelligent Function Detection Setting 9) | 170 (Intelligent Function Detection Setting 10) | 
171 (Intelligent Function Detection Setting 11) | 172 (Intelligent Function Detection Setting 12) |
173 (Intelligent Function Detection Setting 13) | 174 (Intelligent Function Detection Setting 14) | 
175 (Intelligent Function Detection Setting 15) 
%N Reason for capture 
(character string)  |  | NULL (external input device name (alphanumeric characters) not yet set/volume 
detection/timer event or test) 
%X Width of image Number of pixels in horizontal direction
%Y Height of image Number of pixels in vertical direction
%C Camera number 1
%D Camera name  Setting for [Camera Name (alphanumeric characters)]
%P Pan position 0        -179.99 - 180.00
%T Tilt position 0        -179.99 - 180.00
%Z Zoom position 0        0.01 - 300.00
%V Camera server VB-M700F / VB-M600D / VB-M600VE / VB-M40
%y Year of capture time 2001 – 2031
%m Month of capture time 01 – 12
%d Day of capture time 01 – 31
%w Day of week of capture time 0 – 6 (Sunday to Saturday) 
%H Hours of capture time 00 – 23
%M Minutes of capture time 00 – 59
%S Seconds of capture time 00 – 59
%s Milliseconds of capture time 000 – 999
%z Time zone of capture time -1200 – +1300
%a Weekday name of capture 
timeSun | Mon | Tue | Wed | Thu | Fri | Sat
%b Month name of capture time Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
%h Host Name 
						

							Modifiers
8-5
8
Appendix
„Available Modifiers
The modifiers that can be used for each setting item are specified below. 
[HTTP Upload] (p. 5-15) 
[Parameter (query string)] 
All modifiers can be used. 
[FTP Upload] (p. 5-16) 
[Subdirectory Name to Create] 
Only the modifiers %y,%m,%d,%w,%H,%h,%n can be used. 
[File Name to Create] 
Only the modifiers %y,%m,%d,%w,%H,%M,%S,%s,%n can be used. 
[E-mail Notification] (p. 5-17) 
[Message Body] 
All modifiers can be used.  
						

							8-6
Before contacting the dealer where you purchased the product or Canons Customer Service Center, check the items 
specified as follows. If a log message is displayed, check the details of the message and corresponding countermeasure in 
the log message list. 
Troubleshooting
ProblemCountermeasures
The camera does not start.  If you are using a PoE hub, check if the LAN cable is connected correctly.  
 If you are using an AC adapter (optional), check if the AC adapter is connected 
correctly. 
 Turn the camera off and on again (See “Connecting the Camera” in the “Installation 
Guide”). 
VB Initial Setting Tool does not operate.  Check if the LAN cable is connected correctly. 
 Turn the camera off and on again (See “Connecting the Camera” in the “Installation 
Guide”). The camera no longer responds to VB Initial Setting Tool 20 minutes after 
being turned on.
 Check if the camera and the PC in which the VB Initial Setting Tool is operating are 
connected to the LAN in the same segment. 
 The VB Initial Setting Tool may not function when the [Windows Firewall] function is 
enabled. In this case, see “Notes on Use When the [Windows Firewall] Function is 
Enabled” (p. 1-7). 
 Check if you are using an older version of the VB Initial Setting Tool. 
Camera Angle Setting Tool does not operate. Check if the LAN cable is connected correctly. 
 Check if the camera and the PC in which the Camera Angle Setting Tool is operating 
are connected to the LAN in the same segment. 
 “Application could not be started. Install .NET Framework 3.5 (SP1 or later).” If this 
message is displayed, install .NET Framework 3.5 (SP1 or later) or enable settings 
(p. 1-6).
The top page of the camera is not displayed. Check if the LAN cable is connected correctly. 
 Check if the network to which the camera is connected is set up correctly. In 
particular, check if the IP address, subnet mask and default gateway address are set 
within the ranges supported by the applicable network. 
 If you have changed the IP address, the new address will not become effective until 
the camera is rebooted. 
 Check if the correct URI (camera IP address) is entered in your web browser (p. 4-2, 
p. 5-32, p. 7-5). 
 Check whether the connection is from a computer whose access is blocked in 
[Access Control] on the Setting page.
The Admin Tools will not start.
The Admin Viewer will not start. “Your web browser is not supported.” If this message is displayed, use Internet 
Explorer 7 or later.
 “Application could not be started. Install .NET Framework 3.5 (SP1 or later).” If this 
message is displayed, install .NET Framework 3.5 (SP1 or later) or enable settings 
(p. 1-6).
 “Application could not be started. Install .NET Framework 4.5.” If this message is 
displayed, install .NET Framework 4.5 or enable settings (p. 1-6).
 “JavaScript is not available or disabled on your web browser.” If this message is 
displayed, set [Active Script] to [Enable] in Internet Explorers security settings. (See 
(2) below for instructions on how to set this.)
 “The settings from (1) to (3) below must be carried out to use the Admin Viewer and 
Admin Tools.” If this message is displayed, set the following.
 (1) Use the installer to install your Admin Tools Certificate (p. 2-4).
 (2) When using Internet Explorer 9 or greater, follow the steps in “Registering the 
Top Page of the Camera as a Trusted Site” (p. 1-7) and add this web site to 
[Trusted sites] in Internet Explorers security settings.
 (3) In Internet Explorer click [Tools] > [Internet Options] > [Security] > [Custom 
level] and under the Security Settings list, set [XAML browser applications], 
[File download] and [Launching programs and files in an IFRAME] to [Enable]. 
Video is not displayed.   To improve video quality, refer to “[Video] Setting Image Size, Quality and Frame 
Rate” in “Chapter 5 Setting Page” (p. 5-13) to change settings and make adjustments. 
 Up to 30 viewers can access the camera at the same time. If this limit has been 
exceeded, video is not displayed and a message appears.  
						

							Troubleshooting
8-7
8
Appendix
The image is not displayed in the Viewer PTZ 
panel. If the [Maximum Number of Clients] is configured to 0 under [Server] > [Image Server] 
in the setting page, the image will not be displayed in the Viewer PTZ panel. Increase 
the number in [Maximum Number of Clients].
The image disappears from the Viewer PTZ 
panel. The time that the image will be displayed in the Viewer PTZ panel is the time 
configured in [Maximum Connection Time (sec.)] under [Server] > [Image Server] in 
the setting page.
If the value is set to 0, the connection time becomes unlimited. Take note, however, 
that this time affects not only the Viewer PTZ panel, but also the time that individual 
clients can connect to the camera.
There is no audio.  If there is no audio, check the audio server settings of the camera and also check the 
sound and audio device settings for the PC. 
 If you are using the Admin Viewer with the administrator authorities, check if the 
camera is connected to the RM Viewer or another viewer that lets the administrator 
use audio. 
 Audio cannot be received if you are using a proxy server. 
 Audio cannot be used when connected via SSL encrypted communications. 
 Audio reception functions cannot be used during IPv6 connection. 
 Audio cannot be used if add-ons are not installed.
The camera cannot be controlled.   If you connect the Admin Viewer as an administrator, you will have exclusive 
possession of the camera control privileges. If you connect to the Admin Viewer as an 
Authorized User, you cannot control the camera unless the administrator releases 
camera control. Consult the Administrator (p. 7-2). 
The viewer gets disconnected.   Check the network and PC for abnormality. 
 Reboot the PC and connect again. 
You forgot your password.  You can initialize all settings of the camera excluding date and time using the reset 
switch (p. 8-18). The administrator password required for initialization is “camera”. 
Note, however, that network settings such as the IP address and subnet mask will be 
initialized and must be set again. 
Data cannot be uploaded.  Check the upload destination in the [Upload] menu, as well as the upload operation 
upon event in the [Event] menu, to see if both are set correctly.
 You can perform an operation check based on the currently set upload destination by 
running a test (p. 5-16) from the [Upload] menu. 
 Check [View Logs] in the [Maintenance] menu or logs on the server to check the 
detailed operating environment. For [View Logs], see “Application (uploader) 
messages” (p. 8-9). Also see “Important” in p. 5-15.
 For the server settings, contact your System Administrator. 
You cannot use recording-mode stream 
transmission. You cannot use recording-mode stream transmission if [Upload] in the [Upload] menu 
is set to HTTP or FTP. Set [Upload] to [Upload Disabled] (p. 5-15).
Files cannot be saved in the setting page or 
Admin Tools. Saving to certain folders is prohibited in Windows 7, Windows 8, Windows Vista, 
Windows Server 2008 and Windows Server 2012. Accordingly, an attempt to save a 
file may fail. Specify [Documents], [Pictures] and other folders.
 Black bars appear on panorama 
images. If you create or save panorama images while [Dome] is set to [Use] under [Installation 
Conditions] in the [Camera] menu, black bars will appear in the panorama images. 
Set [Dome] to [Do not use] when creating or saving panorama images, and return the 
setting to [Use] when necessary.
ProblemCountermeasures 
						

							8-8
Log Messages on the Camera
Log messages are classified into the following types.
Note
If no content is recorded in a log for approximately two hours, “-- 
MARK --” will be recorded in the message area.
„Application (camera) messages
W001 Starting and stopping of system [info] 
W030 Startup and shutdown of WebView Livescope 
Client [info] W031 Transmitted video data size [info] 
W040 Clearing to external memory [info] 
W101 Invalid user name [notice] 
W102 Invalid password [notice] 
W111 Invalid host [notice] 
W130 Buffer recovered [notice] 
W210 Camera operation discarded [warning] 
List of Log Messages
CategoryLevelCodeFault level
crit Error 4xx Software-level failure 
(Task operations will 
stop) 
err Error 3xx Operational error 
(Operations will 
continue) 
warning Warning 2xx Non-operational error
notice Warning 1xx Error external to the 
system
info Information 0xx Information on normal 
operation
CategoryLevelCodeFault level
alert Error 5xx Hardware-level failure 
(System operations 
will stop)
Description %1 webview (W001)
%1 Starting or stopping
Meaning wvhttp server (webview) has started or 
stopped. 
Description %1%2 host=, user=, prio=< 
Priority>(W030)
%1 W: WebView session, V: Session-less video 
client, N: Session-less event client
%2 +: Connect, -: Disconnect
Meaning The camera server client was connected or 
disconnected.
Description %1= host=, user=, 
video=: 
(W031)
%1 W: WebView session, V: Session-less video 
client
Meaning When a client disconnected, the total data 
that was sent to the client displayed in 
number of frames.
Description %1 the image storing - %2 (W040)
%1 Starting or stopping
%2 Reason for starting/stopping
Meaning Started or stopped clearing stream 
recording to external memory.
Description user  not found (W101)
Meaning The camera was accessed by an 
unauthorized user. 
Description user  password mismatch 
(W102)
Meaning The password is invalid
Description host  access denied (W111)
Meaning The camera was accessed from a host from 
which access is prohibited. 
Description stream buffer recovered (W130)
Meaning Image buffer for stream recording has 
recovered.
Description camera operation discarded (W210)
Meaning Camera operation requested was 
discarded.  
						

							List of Log Messages
8-9
8
Appendix
W230 Buffer overflow [warning] 
„Application (uploader) messages
A004 Starting and stopping of uploader [info] 
A040 Number of uploads (MAIL) [notice] 
A041 Number of uploads (FTP) [notice] 
A042 Number of uploads (HTTP) [notice] 
A120 Resolution of upload destination name failed 
[notice] 
A121 Connection to upload destination failed [notice] A122 Connection to upload destination failed [notice] 
A134 Invalid upload setting (FTP/HTTP mode) [notice] 
A135 Invalid upload setting (FTP PORT/PASV mode) 
[notice] 
A136 Invalid upload setting (HTTP notification only/
image mode) [notice] 
A137 Invalid upload setting (E-mail notification) 
[notice] 
A138 Invalid upload setting (E-mail notification 
authentication mode) [notice] 
A271 E-mail communication buffer overflowed 
[warning] 
Description stream buffer overflowed (W230)
Meaning The image buffer for the stream recording 
overflowed and images were discarded.
Description %1 uploader (A004) 
%1 Starting or stopping 
Meaning The uploader was started or stopped. 
Description uploader mail: normal=%1 test=%2 (A040) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader ftp: normal=%1 test=%2 (A041) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader http: normal=%1 test=%2 (A042) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader cannot resolve the server name 
(A120) 
Meaning The name of the upload destination could 
not be resolved. 
Description uploader cannot connect the server (A121) 
Meaning Execution of connect to upload destination 
failed. Description uploader cannot connect the server (A122) 
Meaning The upload destination could not be 
connected due to a reason other than A120 
and A121. 
Description ftp/http mode invalid. uploader set  
forcibly (A134) 
Meaning The upload mode setting is invalid. The 
upload function was forcibly disabled. 
Description ftp port/pasv mode invalid. uploader set 
 forcibly (A135) 
Meaning The PORT/PASV mode setting in connection 
with FTP upload is invalid. The PASV mode 
was forcibly set. 
Description http notice/image mode invalid. uploader 
set  forcibly (A136) 
Meaning The notification only/image mode setting in 
connection with HTTP upload is invalid. The 
image mode was forcibly set. 
Description mode invalid. uploader set  forcibly 
(A137) 
Meaning The e-mail notification setting is invalid. E-
mail notification was forcibly disabled. 
Description authentication mode invalid. uploader set 
 forcibly (A138) 
Meaning The setting for e-mail notification 
authentication mode is invalid. 
“SMTP_AUTH” was forcibly set. 
Description mail queue is full (A271) 
Meaning E-mails overflowed from the communication 
buffer. 
CountermeasureMake adjustments to reduce the number of 
event occurrences. Also adjust image 
quality and image size for upload.  
						

							8-10
A272 Upload communication buffer overflowed 
[warning] 
A273 Used buffer size is over maximum size [warning] 
A274 Event buffer for upload overflowed [warning] 
A275 Image buffer for upload overflowed [warning] 
A470 Uploader initialization failed [crit] 
„Application (audio server) messages
B001 Starting and shutdown of audio server [info] B011 Audio client connected [info] 
B012 Audio client closed [info] 
B101 Error request received [notice] 
B102 Client connection denied [notice] 
B103 Client forcibly disconnected [notice] 
Description ftp/http queue is full (A272) 
Meaning Upload data overflowed from the 
communication buffer. 
CountermeasureMake adjustments to reduce the number of 
event occurrences. Also adjust the image 
quality, image size and frame rate for 
upload. 
Description used buffer size is over maximum size. 
(A273) 
Meaning The buffer reached maximum usage size.
CountermeasureAdjust the image quality, image size and 
frame rate for upload.
Description event queue is full (A274) 
Meaning Event buffer for upload overflowed.
CountermeasureMake adjustments to reduce the number of 
event occurrences. 
Description buffer queue is full (A275) 
Meaning Image buffer for upload overflowed.
CountermeasureMake adjustments to reduce the number of 
event occurrences. Also adjust the image 
quality, image size and frame rate for 
upload. 
Description uploader initialization failure - %1 (A470) 
%1 Error number
Meaning The uploader could not be initialized. 
CountermeasureIf the problem persists after rebooting the 
camera, the camera is faulty, arrange for 
servicing. 
Description %1 audio. (B001) 
%1 starting | stopping
Meaning The audio server was started/shut down. 
Description [%1] %2 connected n=%3 (B011) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was connected. 
Description [%1] %2 closed n= %3 (B012) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was disconnected. 
Description %1 unusual request [%2] (B101) 
%1 Client host IP address
%2 Error type (400 | 404 | ...) 
Meaning The request was denied due to a command 
error (400) or parameter error (404). 
Description %1 request denied [%2] (B102) 
%1 Client host IP address
%2 Denial type (41 | 43 | ...) 
Meaning Client connection was denied due to an 
authentication error (41), time specification 
error (42), insufficient resource (43), 
specification of unsupported codec (45), 
specification of unpermitted user level (47), 
too many clients (49) or invalid operation 
mode (4a).
Countermeasure41: Check user name, password or user list 
used when connecting. 42: Check playtime 
or maximum connection time settings used 
when connecting. 43: Reconnect or restart. 
45: Use supported client software. 47: 
Check user level used when connecting. 49: 
Check client number settings. 4a: Check if 
usage of audio server is enabled. 
Description %1 access denied [%2] (B103) 
%1 Client host IP address
%2 Denial type (41 | 42 | 4a) 
Meaning
Connection was initially permitted, but the setting 
has subsequently been changed to prohibit 
access, thereby triggering a forced disconnection 
(the denial type is the same with B102).