Canon network camera VBC50FSi User Manual

7-3
Appendix
Troubleshooting
I forgot the password.
●All factory defaults settings can be restored by using the Reset switch \
( → P.7-22).  The
default administration password is “VB-C50i”. The VB-C50FSi/VB-C50\
Fi’s settings will
need to be made again, since all network settings such as the IP address\
es and subnet
masks are also restored to the factory defaults. Saved web page data is \
also deleted.
I can’t control the camera.
● Check to see if the camera zoom position is restricted to a preset ( →...

7-4
Message
Explanation
Response
● A007 View restriction setting error (warning)
inconsistent view restriction for camera[1]
The view restriction settings are corrupted. The camera control functions 
on the affected camera cannot be used.Restore the factory default settings or reset the view restrictions.
Log Messages
Classification crit
errFault Severity
Critical fault at the software level (stops task operation)
Fault involving a malfunction (operation interrupted)
Level Error
Error
warning notice...

7-5
Appendix
Log Messages
Message
Explanation
Response
● A008 Compatibility error in the view restrictions settings (warning)
unacceptable view restriction for camera[1]
Set appropriate values for the view restrictions.
Even in the telephoto field of view, the view restriction settings cannot be 
satisfied in the horizontal or vertical direction. When this occurs, the\
 zoom 
setting is fixed at the telephoto field of view, and camera head control is 
prohibited in directions that do not satisfy the...

7-6
Message
Explanation
● A023 Detection in change of point of contact (err)
a %1 detected at In%2
%1point of contact device input change (front-edge | rear-edge | pulse | \
notch)
%2Point of contact input terminal number (1 to 2)
A  change was detected at point of contact device terminal In1 or In2.  
front-edge denotes OFF  → ON, rear-edge denotes ON  → OFF, pulse 
denotes OFF  → ON  → OFF, and notch denotes ON  → OFF  → ON. pulse 
and notch are brief (10-20 milliseconds) ON and OFF periods detected...

7-7
Appendix
Log Messages
Message
●A050 Access permission when restricting user access (info)
user %1 access granted
Explanation
During user access restriction, access has been granted to a specified u\
ser. 
This message is output for both TCP version clients and HTTP version clients.
%1User name
Message
● A101 User specification abnormality when restricting user access (notice)
user %1 not found
Explanation
During user access restriction, an unknown user has been specified. This 
message is not output...

7-8
Log Messages
Message
●B102 Client connection denied (notice)
%1 request denied[%2]
%1Client host IP address
%2Denial type (41 | 42 | ...)
Explanation
Response
Client connection denied by authentication error (41), timeout (42), lack of 
resources (43), audio file error (44), non-corresponding codec speci\
fication 
(45) non-corresponding stream specification (46), user level restriction 
(47), host restriction (48), client number restriction (49), operating mode 
(4a) and file number (50).
41: Check...

7-9
Appendix
Log Messages
Message
●B103 Client access forced disconnection (notice)
%1 access denied[%2]
Explanation
%1Client host IP address
%2Denial type (41 | 42 | ...) There was a forced disconnection because access was forbidden since 
settings have been changed, although the access had been permitted at 
first (the same denial type as B102).
Message
● B111 Audio file error (notice)
[%1] file not found [%2]
%2
File number
Explanation
There is no audio file registered.
Response
Check audio file...

7-10
Log Messages
Message
●B401 Audio device initialization failed (crit)
audio device initialization error[%1]
%1Error number
Response
If rebooting does not solve this problem, there is a malfunction. Contac\
t an 
authorized Canon service representative.
Explanation
Initialization of the audio device has failed. The audio server will shut down.
Message
●
B302 Reception audio device error (err)
cannot use audio device for rx[%1:%2]
%2
Error number
Explanation
Response
An error in the audio device has...

7-11
Appendix
Message
Explanation
● S005 System settings changed (info)
System settings updated
The VB software settings were modified without a reboot. 
Message %1
%2
%3
●H043 User not found (notice)
HTTPD: %1: user %2 not found: %3
Client host IP address
User name
URL
Explanation
Y ou have specified an unknown user in user authentication. 
Message
%1
●S004 System start and stop (info)
%1 webview
starting and stopping
Explanation
Starting and stopping of the video server (webview). 
Message %1
●S028...

7-12
Fault Severity
Fault which affects task execution
Fault which does not affect task execution
Level
Error
Wa rning
Information on correct operationInformation
The VBCollector Log Messages
The VBCollector log messages are classified into the following 3 categor\
ies.
Log Messages
■  Log messages output by Task Scheduler Service
● S100 (info)
Message VBCollector Task Scheduler Service has started.
●S101 (info)
Message VBCollector Task Scheduler Service has stopped.
●S102 (err)
Message Stops the...