Canon network camera VBC50FSi User Manual

							
7-3
Appendix
Troubleshooting
I forgot the password.
●All factory defaults settings can be restored by using the Reset switch \
( → P.7-22).  The
default administration password is “VB-C50i”. The VB-C50FSi/VB-C50\
Fi’s settings will
need to be made again, since all network settings such as the IP address\
es and subnet
masks are also restored to the factory defaults. Saved web page data is \
also deleted.
I can’t control the camera.
● Check to see if the camera zoom position is restricted to a preset ( → P.3-13).
Note
If you have a problem, consult the ReadMe also. The ReadMe file may cont\
ain
important information not included in this manual. Be sure to read the f\
ile.
The viewer is disconnected
●Check that the network or PC you are using is working properly.
● Reboot the PC and try connecting again.
I cannot record pictures or audio.
●The amount of data that can be recorded depends on the setting. Delete re\
corded files
that are no longer needed ( → P.3-28).
● Check that the camera is on and the cable has been connected properly.
● The audio recording function is available with a particular model of the\
 VB-C50FSi ( →
P.iii).
I cannot play back audio.
● The audio file settings may be incorrect. Specify the settings again ( → P.4-57).
There are many recorded pictures than configured.
●If you set the recording interval of Motion Detection settings ( → P.4-43) longer than that
of External Device Input settings ( → P.4-51), the number of motion-triggered pictures
may be larger than configured.
Configure the same value to both of the two items.
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Message
Explanation
Response
● A007 View restriction setting error (warning)
inconsistent view restriction for camera[1]
The view restriction settings are corrupted. The camera control functions 
on the affected camera cannot be used.Restore the factory default settings or reset the view restrictions.
Log Messages
Classification crit
errFault Severity
Critical fault at the software level (stops task operation)
Fault involving a malfunction (operation interrupted)
Level Error
Error
warning notice
infoFault not involving malfunction
Fault outside the system
Information on correct operationW arning
W arning
Information
Message
Explanation
● A001 Camera server startup failure (crit)
no %1 installed
Capture and initialization of protocols has failed, and the camera serve\
r 
has failed to start.
%1sources | protocols
Response
If rebooting does not solve this problem, there is a malfunction. Contac\
t an 
authorized Canon service representative.
Message
● A002 Protocol initialization failure (err)
%1 protocol not installed
%1Protocol type (LS/C | LS/D | LS/H)
Explanation
Initialization of WebView has failed. The setting information may be corrupted.
ResponseCorrect the settings or return to factory-shipped settings.
■  Camera Server-related Log Messages
The VB-C50FSi/VB-C50Fi Log Messages
The Syslog log messages are classified into the following 5 categories. \
Classification details are
dealt with in the UNIX syslog.
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Appendix
Log Messages
Message
Explanation
Response
● A008 Compatibility error in the view restrictions settings (warning)
unacceptable view restriction for camera[1]
Set appropriate values for the view restrictions.
Even in the telephoto field of view, the view restriction settings cannot be 
satisfied in the horizontal or vertical direction. When this occurs, the\
 zoom 
setting is fixed at the telephoto field of view, and camera head control is 
prohibited in directions that do not satisfy the permitted field of view\
 restrictions.
Message 
Explanation
● A010 Camera control driver start and stop (info)
%1 driver for camera[1] %2
The camera control device was detected and the driver started up, or a 
camera control device error was detected and the driver stopped.
%1Camera type (Canon VB-C50FSi | Canon VB-C50Fi)
%2started | stopped
Message
Explanation
● A011 Camera control device error (warning)
%1[1] malfunction (%2)
Camera control device I/O error.
%1Camera type (Canon VB-C50FSi | Canon VB-C50Fi)
%2Error (read | write | timeout | ...)
Response
There is a malfunction if it occurs repeatedly. Contact an authorized Canon
service representative.
Message
Explanation
● A012 WebView Livescope client start and stop (info)
%1@%2 %3
Connection and disconnection of TCP version WebView client (LS/D) and 
HTTP version WebView client (LS/H) excluding still images.
%1Client type (LS/D | LS/H)
%2Client host IP address
%3connected | closed
Message
Explanation
● A014 Access prohibited due to host restriction (notice)
LS@%1 access denied
Access from the client was denied due to host restrictions. 
%1Client host IP address
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Message
Explanation
● A023 Detection in change of point of contact (err)
a %1 detected at In%2
%1point of contact device input change (front-edge | rear-edge | pulse | \
notch)
%2Point of contact input terminal number (1 to 2)
A  change was detected at point of contact device terminal In1 or In2.  
front-edge denotes OFF  → ON, rear-edge denotes ON  → OFF, pulse 
denotes OFF  → ON  → OFF, and notch denotes ON  → OFF  → ON. pulse 
and notch are brief (10-20 milliseconds) ON and OFF periods detected 
during OFF and ON states respectively.
Message
Explanation Response
● A022 Applet archive load failure (warning)
archive/%1 not found
Applet archive file does not exist or is corrupted.
Copy the missing (or damaged) file in the /archive applet from the C\
D-ROM 
and reboot. 
%1Applet archive name (glimpse.cab | glimpse.zip | lvapplet.cab | lvapple\
t.zip | 
imagemap.gif | digits.gif)
Log Messages
Message
Explanation
● A015 WebView Administrator Viewer start (info)
%1@%2 privilege granted
The WebView Administrator Viewer has started operation.
%1T ype of clients (LS/C | LS/D)
%2Client host IP address
Message
%3
●A016 Amount of transmitted video data (info)
%1@%2 %3 frames / %4 bytes in %5 seconds
Number of frames
%1Client type (LS/D | LS/H)
%2Client host IP address
Explanation
This shows the results of video transmission for a video transmission cl\
ient.
%4Number of bytes
%5V ideo transmission time
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Appendix
Log Messages
Message
●A050 Access permission when restricting user access (info)
user %1 access granted
Explanation
During user access restriction, access has been granted to a specified u\
ser. 
This message is output for both TCP version clients and HTTP version clients.
%1User name
Message
● A101 User specification abnormality when restricting user access (notice)
user %1 not found
Explanation
During user access restriction, an unknown user has been specified. This 
message is not output for HTTP version clients (the H043 message is output).
%1User name
Message
● A102 Password mismatch when restricting user access (notice)
user %1 password mismatch
Explanation
During user access restriction, the wrong password has been specified. This 
message is not output for HTTP version clients (the H044 message is output).
%1User name
Message
Explanation
    Detection of motion (err)
motion %1
Detection of motion started or stopped.
%1Motion (detected | appeared | disappeared | stopped)
■  Audio Server-related Log Messages
Message
● B001 Audio server startup and shut down (info)
%1 wvaudio
Explanation
The audio server has started/shut down.
%1starting | shutdown
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Log Messages
Message
●B102 Client connection denied (notice)
%1 request denied[%2]
%1Client host IP address
%2Denial type (41 | 42 | ...)
Explanation
Response
Client connection denied by authentication error (41), timeout (42), lack of 
resources (43), audio file error (44), non-corresponding codec speci\
fication 
(45) non-corresponding stream specification (46), user level restriction 
(47), host restriction (48), client number restriction (49), operating mode 
(4a) and file number (50).
41: Check user name and password at connection or user list. 42: Check 
the service time. 43: Reconnect or restart. 44: Check audio file registration 
45 to 47: Use corresponding client software. 48: Check the host access 
restriction setting. 49: Check the maximum number of clients setting. 4a: 
Check that the Use Audio Server setting is enabled. 50: Check the 
specified file number.
Message
● B012 Audio client disconnected (info)
[%1] %2 closed [%3]
%2
Client host IP address
%3
Disconnection type (active | passive | timeout | senderr)
Explanation
Disconnection with the audio client.
%1Client type (send | recv)
Message
● B101 Received unusual request (notice )
%1 unusual request[%2]
%2
Abnormality type (400 | 404 | ...)
Explanation
Request denied by command error (400) or parameter error (404).
%1Client host IP address
Message
● B011 Audio client connected (info)
[%1] %2 connected n=%3
%2
Client host IP address
%3
To tal number of clients
Explanation
The audio client has connected.
%1Client type (send | recv)
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Appendix
Log Messages
Message
●B103 Client access forced disconnection (notice)
%1 access denied[%2]
Explanation
%1Client host IP address
%2Denial type (41 | 42 | ...) There was a forced disconnection because access was forbidden since 
settings have been changed, although the access had been permitted at 
first (the same denial type as B102).
Message
● B111 Audio file error (notice)
[%1] file not found [%2]
%2
File number
Explanation
There is no audio file registered.
Response
Check audio file registration.
%1Command (play)
Message
● B201 File operation error (warning)
[%1] io error
Explanation
Fa iled to operate the file.
Response
Reboot if it occurs repeatedly.
%1Command (play)
Message
● B202 Suspension due to resource shortage (warning)
[%1] resource shortage
Explanation
Stopped the operation because of temporary scarcity of internal resources.
Response
Reboot if it occurs repeatedly.
%1Command (play | stop)
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Log Messages
Message
●B401 Audio device initialization failed (crit)
audio device initialization error[%1]
%1Error number
Response
If rebooting does not solve this problem, there is a malfunction. Contac\
t an 
authorized Canon service representative.
Explanation
Initialization of the audio device has failed. The audio server will shut down.
Message
●
B302 Reception audio device error (err)
cannot use audio device for rx[%1:%2]
%2
Error number
Explanation
Response
An error in the audio device has been detected. Only the audio server wi\
ll 
restart.
If not restored automatically, contact an authorized Canon service 
representative.
%1Error processing (open1 | open2  | ioctl | write)
Message
● B402 Audio server initialization failure (crit)
wvaudio initialization error[%1]
%1Error number
Response
If rebooting does not solve this problem, there is a malfunction. Contac\
t an 
authorized Canon service representative.
Explanation
Initialization of the audio server has failed. The audio server will shut down.
Message
●
B301 Transmission audio device error
cannot use audio device for tx[%1:%2]
%2
Error number
Explanation
Response
An error in the audio device has been detected. Only the audio server will 
restart.
If not restored automatically, contact an authorized Canon service 
representative.
%1Error processing (open | ld | buff | read)
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Appendix
Message
Explanation
● S005 System settings changed (info)
System settings updated
The VB software settings were modified without a reboot. 
Message %1
%2
%3
●H043 User not found (notice)
HTTPD: %1: user %2 not found: %3
Client host IP address
User name
URL
Explanation
Y ou have specified an unknown user in user authentication. 
Message
%1
●S004 System start and stop (info)
%1 webview
starting and stopping
Explanation
Starting and stopping of the video server (webview). 
Message %1
●S028 POP authentication failure (warning)
POP Authentication  failed
POP Authentication failed during mail transmission.
Message %1
%2
%3
●H044 Password mismatch (notice)
HTTPD: %1: user %2: password mismatch: %3
Client host IP address
User name
URL
Explanation
Y ou have specified a mistaken password in user authentication. 
■  System-related Log Messages
Log Messages
Message
● B403 Settings change failure (crit)
cannot set config[%1]
%1Error number
Response
If rebooting does not solve this problem, there is a malfunction. Contac\
t an 
authorized Canon service representative.
Explanation
Renewal of the setting values has failed. The audio server will shut down.
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Fault Severity
Fault which affects task execution
Fault which does not affect task execution
Level
Error
Wa rning
Information on correct operationInformation
The VBCollector Log Messages
The VBCollector log messages are classified into the following 3 categor\
ies.
Log Messages
■  Log messages output by Task Scheduler Service
● S100 (info)
Message VBCollector Task Scheduler Service has started.
●S101 (info)
Message VBCollector Task Scheduler Service has stopped.
●S102 (err)
Message Stops the VBCollector Task Scheduler Service because the year of 2038
has arrived.
●S104 (err)
Message Failed to start the VBCollector Task Scheduler Service.
●S001 (err)
Message Execution failure: Failed to get task information.
●S002 (err)
Message Execution failure: Another task has already accessed the same server.
●S003 (err)
Message Execution failure: The number of tasks concurrently executable is beyond\
the limit.
●S005 (err)
Message Execution failure: Failed to execute the task.
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