Canon Imageprograf Ipf815 User Guide

The printer stops during a print job
An error message is shown on the Display Screen ......................................................................................... 865
The printer ejects blank, unprinted paper ........................................................................................................ 865
  An error message is shown on the Display Screen
Status
Corrective Action
An error message is displayed during printing. Check the error message and take action as necessary....

Problems with the printing quality
Printing is faint ................................................................................................................................................. 866
Paper rubs against the printhead .................................................................................................................... 867
The edges of the paper are dirty ........................................................................................................................

Cause
Corrective Action
Printing may be faint if  Print Qual-
ity in Advanced Settings in the
printer driver is set to  Standard or
Draft.  (See "Giving Priority to Particular Graphic Elements and Colors for Print-
ing .") →P.55
Paper rubs against the printhead
Cause
Corrective ActionThe type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in the printer driver.
 (See "Loading Rolls in the Printer...

The edges of the paper are dirty
Cause
Corrective Action
The Platen has become dirty after
borderless printing or printing on
small paper. Open the Top Cover and clean the Platen.
 (See "Cleaning Inside the Top Cover .") →P.837
The paper type as specified on the
printer does not match the type
specified in the printer driver.
Make sure the same paper type is specified on the printer as in the printer driver.
 (See "Selecting the Paper Type (Roll) .") →P.632
 (See "Selecting the Paper...

Cause
Corrective ActionYou are using a paper that
does not dry easily.
In this case, in the Control Panel menu, complete the settings for 
Dry time and Area
in Scan Wait Time .
However, note that printing will now take longer.  (See "Main Menu Settings.") →P.722
The back side of the paper is dirty
Cause
Corrective ActionThe Platen has become dirty after borderless print-
ing or printing on small paper.
Open the Top Cover and clean the Platen.
 (See "Cleaning Inside the Top Cover .")...

Cause
Corrective Action
Color may change slightly even on the same mod-
el of printer if you use a different version of the
firmware or printer driver, or when you print un-
der different settings or in a different printing en-
vironment. Follow these steps to prepare the printing environment.
1. Use the same version of firmware or printer driver.
2. Specify the same value for all settings items. Banding in different colors occurs
Cause
Corrective Action
The paper feed amount is out of ad-
justment....

Cause
Corrective Action
You are printing on paper that curls
easily. Printed colors may appear uneven on the leading edge of paper that is suscepti-
ble to curling. Increase the level of vacuum holding the paper against the Platen
or specify a margin of 20 mm (0.79 in.) or more for the leading edge.
 (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.683
Printed colors may be uneven if you
set the Print Quality  too low.Choose a higher level of 
Print Quality in the Advanced Settings of...

Cause
Corrective ActionThe Platen suction is too strong.
Close the blue Switch on the platen so that it matches the paper size.
 (See "Setting the Blue Switch on the Platen .") →P.872
The Printhead is set too high. Lower the Printhead.  (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in the printer driver.
 (See...

3.
Remove the  Cleaning Brush.4.
Using the back of the Cleaning Brush, move the first Switch to the side opposite ●. Troubleshooting 
> Problems with the printing quality >
iPF815
Setting the Blue Switch on the Platen 12
873
 

5.
Refer to the following table to confirm the number on the Platen that corresponds to the size of paper for printing. Number
Paper Size Dimensions
2 10"x12" / 8"x10" 254 mm (10 in.)
3 14"x17" 355 mm (14 in.)
4 17-in. Roll (431.8mm) / ANSI C 432 mm (17 in.)
5 JIS B2 / JIS B3 515 mm (20 in.)
6 ISO A1 / ISO A2 / 20"x24" 594 mm (23 in.) / 610 mm (24 in.)
7 ISO A0 / ISO A1 841 mm (33 in.)
8 36"x48" (ARCH E)  / 24"x36" (ARCH D) 914 mm (36 in.)
9 JIS B0 / JIS B1...