Canon Imageclass Mf7460 User Guide

Troubleshooting
11‑14

4 Pull out the paper drawer and 
remove any jammed paper.
5 Gently push the paper drawer back 
into the machine until it clicks into 
place in the closed position.
Be careful not to get your fingers caught.
6 Close the paper drawer’s left cover.
Be careful not to get your fingers caught.
7 Place your hand where the hand 
symbol () is located on the left 
cover of the main unit, and then 
gently close the left cover until 
it clicks into place in the closed 
position.
Be careful...

11‑15
Troubleshooting

Paper Drawer 2
If a paper jam occurs inside the paper drawer 2, a screen similar to the one shown below 
appears on the touch panel display. Check the location of the paper jam, and follow the 
procedure described below, and the procedure that appears on the touch panel display, to 
remove the jammed paper.
1 Open the paper drawer’s left cover.
2 Remove any jammed paper.
3 Pull out the paper drawer and 
remove any jammed paper.
 

Troubleshooting
11‑16

4 Gently push the paper drawer back 
into the machine until it clicks into 
place in the closed position.
Be careful not to get your fingers caught.
5 Close the paper drawer’s left cover.
Be careful not to get your fingers caught.
6 Follow the instructions on the 
touch panel display.
The screen indicating the location of the 
paper jam repeatedly appears on the touch 
panel display until the paper jam is entirely 
cleared. For more information, see “Clearing 
Jams,” on p. 11‑2.
 

11‑17
Troubleshooting

Error Messages
If the machine displays a self-diagnostic error message, follow the instructions on the 
touch panel display.
Self-diagnostic error messages appear on the touch panel display when:
scanning or printing cannot be performed because of an operational error.
you need to make a decision or take some action during scanning, copying, or 
printing.
you need to make a decision or take some action while browsing the network 
(imageCLASS MF7480/MF7470 Only).
The following is a...

Troubleshooting
11‑18

MessageDescriptionAction
Check the cable.
(imageCLASS MF7480/
MF7470 Only)
The machine and cable are not 
connected properly.
Turn off the machine, check 
that the machine is connected 
to the network using the 
proper cable, and then turn the 
machine on.
Check the TCP/IP.
(imageCLASS MF7480/
MF7470 Only)
The machine’s TCP/IP is not 
operating.
Check the IP Address Settings 
in Network Settings in System 
Settings (from the Additional 
Functions screen). (See  
Chapter 6,...

11‑19
Troubleshooting

MessageDescriptionAction
LTR Load paper.The optimum paper size 
selected by the Automatic 
Paper Selection mode is not 
available in the machine.
Load the indicated paper 
size into the machine. If you 
press  (Start) while this 
message is displayed, prints 
are made with the currently 
selected paper size.
When the message 
continues to be displayed 
even if the indicated paper 
size is loaded, set Drawer 
Eligibility For APS/ADS in 
Common Settings (from the 
Additional...

Troubleshooting
11‑20

MessageDescriptionAction
Place the original on the 
platen glass.
The specified mode requires 
that the original be placed on 
the platen glass, but there is no 
original on the platen glass.
Place the original on the platen 
glass.
Platen Glass is dirty.The feeder’s scanning area is 
dirty.
Clean the feeder’s scanning 
area. (See “Manual Feeder 
Cleaning,” on p. 10‑7.)
Remove the original from the 
feeder.
The machine cannot scan your 
original using the feeder. An 
original is...

11‑21
Troubleshooting

Error Codes
If a job or operation does not complete successfully, check the error code, and 
perform the necessary operations according to the error code displayed. You can 
check the error code on the Details screen when you press [Log] on the System 
Monitor screen. (See “Checking Device Status,” on p.  1-24.)
If a send, receive, or fax job does not complete successfully, the error code is printed 
in the Results column on the Activity Report and TX Report. However, if a send...

Troubleshooting
11‑22

Error CodeDescriptionAction
#0005The recipient did not respond 
within 35 seconds. 
–Send the document again. Contact 
the other party and have them 
check their fax machine. If you 
are making an overseas call, add a 
pause to the number.
–
The other party may not be using a 
G3 fax machine.
–Check with the other party and 
send the document to a G3 fax 
machine. If the other party does 
not have a G3 fax machine, try 
sending your document using 
a transmission mode the other...

11‑23
Troubleshooting

Error CodeDescriptionAction
#0059Your transmission is canceled 
because the number you dialed was 
different from the number registered 
on the other party’s fax machine.
Check to see that the correct fax 
number is registered on the other 
party’s fax machine.
#0701The specified Department ID does not 
exist, or the password has changed.
Enter the correct Department ID or 
password using – (numeric keys), 
and try again. (See “Department/User 
ID Management,” on p. 1‑17.)
#0703...