Canon Imageclass D550 User Guide

6-13
Maintenance
  Canon has instituted a worldwide recycling program for cartridges called “The Clean Earth Campaign”. 
This program preserves precious natural resources by utilizing a variety of materials found in the used 
cartridges 
 that are of no further use, to remanufacture new cartridges which, at the same time, keeps the 
environment cleaner by reducing landfill waste. 
 Complete details concerning this program are enclosed in each Cartridge box. 
  
 The Clean Earth Campaign 
 
Ô  THE Canon...

6-14
Maintenance
 
Ô  Option B: Volume Box Return 
 We encourage you to use this option as a more efficient way to ship cartridges. 
•   Place as many cartridges as possible into one box. Carefully seal the box with tape;
or 
•  Call  1-800-OK-Canon to receive your free eight cartridge collection box. 
   
 
Ô  Option A-2: Multiple Box Return 
 We encourage you to use this option as a more efficient way to ship cartridges. 
•   Complete Option A-1. 
•   Bundle multiple cartridge boxes together securely...

6-15
Maintenance
 CANADA PROGRAM-CANADA PROGRAMME 
 
Ô  Option A: Single Box Return 
•   Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge’s box. 
•   Place the empty cartridge in the box of your new cartridge. Seal the box. 
•   Apply the Canon Canada Inc./Canada Post label provided in this brochure. Canon’s labels are specially marked so that Canon  pays the postage. 
•   Deposit your empty cartridge in any full size street mailbox or take it to your...

6-16
Maintenance   
Before transporting the machine, see “Precautions when 
Transporting the Machine” (àP.6-17)  
 When changing the location of the machine or moving the 
machine for maintenance, be sure to perform the following 
procedure. 
 1  Turn OFF the machine and any connected 
computer. 
     
OFF
OFF  
 2  Disconnect all cables and the power cord from the 
machine. 
     
(1)
(3)
(2)
 
 How to remove the cables and cord 
USB cable* (1) Remove it from the machine.
Power cord (2)  Unplug the...

6-17
Maintenance
 5  Remove any paper from the paper cassette. 
      
  NOTE  
 If the paper guide at the front projects from the paper 
cassette 
 Push the paper guide into the paper cassette. 
  
 6  Lower the dust cover. 
 7  Close the paper cassette. 
  
    
 8  Move the machine. 
 Ensure that all covers and trays are closed, and hold the lift handles 
with the front side of the machine facing you. 
 Check the weight of the machine to carry it safely. 
 
 “Main Specifications” (àP.9-2)...

6-18
Maintenance
 

7-1
Chapter
7
  Troubleshooting   
 This section describes solutions for cases such as paper jam and when problems are not 
solved. 
Clearing Jams 7-2
Document Jams in the Feeder  7-3
Paper Jams Inside the Machine  7-4
Display Message 7-7
Error Codes  7-7
If  Appears  7-8
Troubleshooting 7-9
Check the Following First  7-9
Is the power switched ON?  7-9
Has the power switch been just turned ON?  7-9
Is the machine in Sleep mode?  7-9
Are the settings proper?  7-9
Is the Error indicator on or blinking?...

7-2
Troubleshooting 
Keys to be used for this operation  
 When  appears on the display, a paper jam has 
occurred in the feeder or inside the machine. To remove the 
jammed document or paper, follow the instructions on the 
display. Press [
] to view the next step.      
 
  Paper jam.
Press [  ] to
display steps.
 
   “Document Jams in the Feeder” (àP.7-3) 
 
  “Paper Jams Inside the Machine” (àP.7-4) 
  IMPORTANT  
 If the jammed paper is torn 
 Remove all torn pieces to avoid further jams. 
 If...

7-3
Troubleshooting
   Document Jams in the Feeder 
 Referring to the procedure on the display, follow the steps 
below to remove jammed documents. 
  
 1  Remove any document loaded in the feeder. 
 2  Open the feeder cover. 
      
 3  Lift the lock release lever (A). 
  
  
(A)  
 4  Remove any jammed document by pulling it 
gently. 
       
       
 5  Hold the green grip (A), and then open the inner 
cover. 
     
(A)  
 6  Remove any jammed document by pulling it 
gently. 
       
 7  Close the...

7-4
Troubleshooting
 9  Close the feeder cover. 
      
 10  Place documents in the feeder. 
  
   Paper Jams Inside the Machine 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 1  Hold the operation panel. 
  
    
 2  Lift the scanning platform. 
  
    
   If you cannot lift the scanning platform 
 Ensure that the feeder is completely closed. 
 Do not try to forcefully lift the scanning platform, as this may 
damage the machine. 
 *   If you set thick...