Canon Imageclass D550 User Guide

7-5
Troubleshooting
 7  Push up the green colored part (A), and then pull the paper exit guide to open. 
     
(A)
(1)
(2)  
     
(3)
 
 8  Remove any jammed paper by pulling it gently. 
       
 If you do not see the leading edge of the jammed paper 
 Do not force to pull the paper, and proceed to step 9. 
 9  Lift the paper exit guide, and then firmly close it. 
 Ensure that each end of the paper exit guide is closed. 
  
  
(1)  
     
(2)  
 10  Remove any jammed paper by pulling it gently. 
 (1)...

7-6
Troubleshooting
 13  Remove any paper loaded in the paper cassette. 
      
 14  Remove any jammed paper by pulling it gently. 
  
    
 15  Reload paper into the paper cassette and lower 
the dust cover. 
    Next, continue to clear jams in the rear cover. 
 16  Open the rear cover. 
       
 17  Remove any jammed paper by pulling it gently. 
  
    
 18  Close the rear cover. 
 19  Insert the toner cartridge. 
 Fit the protrusions (A) on each side of the toner cartridge into the 
guides located on...

7-7
Troubleshooting
 If messages appear, see the following and solve the problem.  
  
 e-Manual à Troubleshooting à Display Messages  
  
  
  
  
  
  
  
 An error code is a 3-digit code recorded as an error log when an error occurs. 
 You can view the code at the job history in the system status screen.  
  
 For details on the error code, see the following. 
#001 Cause
A document may be jammed.
Action Remove the jammed document.
#037 Cause 1
The machine’s memory is full.
Action 1 Print, send, or...

7-8
Troubleshooting
 The message appears when the paper size specified in , or  in the  menu is different from 
the size of the paper loaded in the paper cassette or multi-purpose tray. If the message appears, perform the following operations.       
  NOTE 
 When printing using the printer driver 
 To ignore the message and proceed to print on paper that is currently set, press [] or [] to select , and then press [OK]. However, 
images may be printed improperly, for example, part of images may not be...

7-9
Troubleshooting
 If one of the following problems occurs during use, try the actions suggested here before contacting technical support. 
 Check the Following First 
 Is the power switched ON? 
Ensure that the power cord is securely plugged into the machine and into the wall outlet.
Ensure that electricity is supplied from the power cord. Use another power cord or verify that cord is broken using a voltmeter.
Turn ON the power switch. If there is no problem 
   
 Has the power switch been just turned...

7-10
Troubleshooting
 Does a message appear on the display? 
If an error message appears on the display, refer to the following section to locate the appropriate corrective action.
 “Display Message” (àP.7-7)
Print the transmission management report to see if any errors are listed.
 e-Manual à Basic Operation  à Printing a List à Printing a Communication Management Report
 If there is no problem 
   
 If You Cannot Solve a Problem 
See “Troubleshooting” in the e-Manual, then solve the problem.
  
 

7-11
Troubleshooting
 The machine cannot be used while power supply is cut off.    
  NOTE 
 Charging the built-in battery 
 It takes approximately 24 hours to fully charge the built-in battery after the machine is turned ON. 
 If the built-in battery has not been charged fully charged, documents stored in the memory may not be properly backed up. 
  
 If a Power Failure Occurs 
 

7-12
Troubleshooting
 Customer Support (U.S.A.) 
 If you cannot solve the problem after having referred to the 
information in this chapter, contact Canon Customer Care 
Center at 1-800-OK-CANON Monday through Friday between 
the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is 
also available 24 hours a day at the website http://www.
canontechsupport.com.     
 Please have the following information ready when you 
contact Canon: •   Product name (imageCLASS D550) 
•   Serial number (a character...

7-13
Troubleshooting
  
  NOTE 
 Contacting your local authorized Canon dealer 
 If a problem that is not indicated in the e-Manual occurs, if none of the suggested measures solve the problem, or if you cannot determine the 
problem, contact your local authorized Canon dealer. 
  
  
 Paper  Curls 
  
 Perform one of the following solutions according to the cause. 
  
  Damp paper is used. 
Solution 1Replace the paper with new paper in an unopened package. “Paper Requirements” (àP.2-6)
Solution 2Perform...

7-14
Troubleshooting
    The paper is not loaded properly.  
SolutionLoad the paper properly. “Loading Paper” (àP.2-9)
  
  Damp paper is used. 
SolutionReplace the paper with new paper in an unopened package. “Paper Requirements” (àP.2-6)
  
  Appropriate paper is not being used. 
SolutionReplace the paper with which can be used with this printer. “Paper Requirements” (àP.2-6)
  
  There is a foreign object inside the printer. 
SolutionRemove the foreign object inside the printer.
  
  Depending on...