Canon EOS 7D Instruction Manual

261
If a problem occurs, first refer to this Troubleshooting Guide. If this 
Troubleshooting Guide does not resolve the problem, contact your 
dealer or nearest Canon Service Center.
 If the battery’s remaining capacity (p.246) is 94% or higher, the battery 
will not be recharged.

Do not recharge any battery pack other than genuine Canon Battery Pack LP-E6.
If there is a problem with the batt ery charger or battery pack or if 
communication with the battery pack (non-Canon battery packs) is not...

262
Troubleshooting Guide
If the power is cut off while an image is being recorded to the card, the 
access lamp will still continue to light/blink for a few seconds. When 
the image recording is completed, the power will turn off automatically.
 Use a fully-charged battery (p.24).
 The battery performance might have degraded. See the [ 7 Battery 
info. ] menu to check the battery’s performance level (p.246). If the 
battery performance is poor, replace the battery pack with a new one.
 If you keep...

263
Troubleshooting Guide
Set the lens focus mode switch to < AF> (p.31).
 To prevent camera shake, hold the camera still and press the shutter 
button gently (p.34, 35).
 If the lens has an Image Stabilizer, set the IS switch to < 1>.
 If a card error message is displayed, see page 30 or 267.
 Set [ 8C.Fn II -2: High ISO speed noise reduction ] to one of the 
following settings: [ Standard], [Low ] or  [Disable]. If it is set to [ High], 
the maximum burst during continuous shooting will decrease...

264
Troubleshooting Guide
Make sure the external flash (or PC sync cord) is securely attached to 
the camera.
 If you use a non-Canon flash with Live View shooting, set the [ z 
Silent shoot. ] menu to [Disable] (p.141).
 The built-in flash’s pop-up mechanism moves slightly. This is normal.
 If you use flash, the shutter will make two sounds each time you shoot 
(p.137).
 For Live View shooting, use a memory card (a hard disk-type card is 
not recommended). A hard disk-type card requires a lower...

265
Troubleshooting Guide
If you operate the camera’s dial or lens during movie shooting, the 
respective operation noise will also be recorded. Use an external 
microphone (commercially available) (p.163).
 In low temperatures, the display speed of the AF points may become 
slower due to the AF point display device’s (liquid crystal) 
characteristics. The display speed will return to normal at room 
temperature.
 If the LCD monitor is dirty, use a soft cloth to clean it.
 In low or high...

266
Troubleshooting Guide
If you use a card which already has images recorded, the file 
numbering might start from the last image in the card (p.84).
 The correct date and time has not been set (p.43).
 Check the time zone and daylight savings time (p.43).
 Make sure the AV cable or HDMI cable’s plug is connected all the way 
in (p.184, 185).
 Set the video OUT format (NTSC/PAL) to the same video format as 
the TV (p.259).
 Use the AV cable that came with the camera (p.184).
 41 and  61 images...

267
If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error No. and contact your nearest Canon Service Center.
Error Codes
No.Error Message & Solution
01
Communications between the camera and lens is faulty. Clean the 
lens contacts.
 Clean the electrical contacts on  the camera and lens and use a 
Canon lens. (p.13, 16)
02
Card cannot be accessed. Reinsert/change card or format card 
with camera.
...

268
•TypeType:Digital, single-lens reflex, AF/AE camera with built-in flashRecording media: Type I or II CF card, UDMA-compatible
Image sensor size: 22.3 x 14.9 mm
Compatible lenses: Canon EF lens es (including EF-S lenses)
(35mm-equivalent focal length is approx. 1.6 times the lens focal length)Lens mount:Canon EF mount
• Image SensorType:CMOS sensor
Effective pixels: Approx. 18.00 megapixels
Aspect ratio: 3:2
Dust delete feature: Auto, Manual, Dust Delete Data appending
• Recording SystemRecording...

269
Specifications
• ViewfinderType:Eye-level pentaprism
Coverage: Vertical/Horizontal approx. 100%
Magnification: Approx. 1.0x (-1 m
-1 with 50mm lens at infinity)
Eye point: Approx. 22 mm (From eyepiece lens center at -1m-1)Built-in dioptric adjustment: -3.0 - +1.0 m-1 (dpt)
Focusing screen: Fixed
Composition aids: Grid and electronic level
Mirror: Quick-return type
Depth-of-field preview: Provided
• AutofocusType: TTL secondary image-registration, phase detection
AF points: 19 (All cross-type)...

270
Specifications
•ShutterType:Electronically-controlled, focal-plane shutter
Shutter speeds: 1/8000 sec. to 1/60 sec. (Full Auto mode), X-sync at 1/ 250 sec.
1/8000 sec. to 30 sec., bulb (Total shutter speed range. 
Available range varies by shooting mode.)
•FlashBuilt-in flash:Retractable, auto pop-up flash
Guide No.: 12/39 (ISO 100, in meters/feet)
Flash coverage: 15mm lens angle of view
Recycling time approx. 3 sec.
Wireless master unit function provided
External flash: EX-series Speedlite...