Canon EOS 5D Mk.4 Manual

569
Troubleshooting Guide
 [3 3: Highlight alert ] is set to [Enable] (p.401).
  [3 3: AF point disp. ] is set to [Enable] (p.402).
  When you play back an image appli ed with distortion correction 
(p.209), the AF points are not displayed.
  If the image is protected, it cannot be erased (p.412).
  Copying movie files exceeding 4 GB may not work. For details, 
see page 435.
  The camera may not be able to  play back images taken with 
another camera.
  Movies edited with a computer cannot be played...

570
Troubleshooting Guide
 If there is a drastic change in the exposure level during 
autoexposure movie shooting, the recording will stop momentarily 
until the brightness stabilizes. In such a case, shoot in the < a> 
mode (p.340).
  Since the High Frame Rate movie will be recorded as a 29.97 fps/
25.00 fps movie file, it will play  back in slow motion at 1/4 speed.
  Make sure the [ 53: Video system ] is correctly set to [ For NTSC] 
or [ For PAL ] (depending on the video system of your TV set)....

571
Troubleshooting Guide
 Depending on your card reader and computer OS, large-capacity 
CF cards or SDXC cards may not be properly recognized. In such 
a case, connect your camera to the computer with the interface 
cable, then transfer the images to the computer using EOS Utility 
(EOS software, p.598).
  41  and 61  images cannot be processed with the camera. 
Use Digital Photo Professional (E OS software, p.598) to process 
those images.
  With this camera, you cannot resize or crop JPEG  c images,...

Troubleshooting Guide
572
 When you select [ Clean nowf], the shutter will make a 
mechanical sound during the cleaning, but the picture will not be 
recorded to the card (p.458).
  If you repeatedly turn the power switch < 1> and < 2> within 
a short time period, the < f> icon may not be displayed (p.49).
  From the EOS DIGITAL Solution Disk (CD-ROM, p.4), install EOS 
Utility (EOS software, p.598) to your computer (p.599).
  An interface cable cannot be used to connect the camera to a 
computer when a...

573
If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error code number and contact 
your nearest Canon Service Center.
Error Codes
NumberError Message and Solution
01
Communications between the camera and lens is faulty. Clean the 
lens contacts.
Î Clean the electrical contacts on  the camera and lens, use a Canon 
lens, or remove and install the battery again (p.27, 28, 44).
02
Card* cannot be...

574
•TypeType: Digital, single-lens reflex, AF/AE camera
Recording media: CF cards (Type I, UDMA Mode 7 supported)SD/SDHC*/SDXC* memory cards
* UHS-I cards compatible.
Image sensor size: Approx. 36.0 x 24.0 mm
Compatible lenses: Canon EF lenses * Excluding EF-S and EF-M lenses
(The effective angle of view of a lens is approximately 
equivalent to that of the focal length indicated.)
Lens mount: Canon EF mount
• Image SensorType: CMOS sensor
Effective pixels: Approx. 30.4 megapixels * Rounded off to the...

575
Specifications
• Image Processing During ShootingPicture  Style: Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined 1 - 3
White balance: Auto (Ambience priority), Auto (White priority), Preset  (Daylight, Shade, Cloudy, Tungsten light, White 
fluorescent light, Flash), Custom, Color temperature 
setting (approx. 2500-10000 K)
White balance correction and white balance bracketing 
features provided
* Flash color temperature information transmission possible...

576
Specifications
• Autofocus (during viewfinder shooting)Type: TTL secondary image-registration, phase-difference 
detection with the dedicated AF sensor
AF points: Max. 61 points (Cross-type AF point: Max. 41 points)
* Number of available AF points, Dual cross-type AF points,  and Cross-type AF points vary depending on the lens used.
* f/2.8-sensitive, Dual cross-type AF at five center vertical AF points (AF group: With Group A lenses)
Focusing brightness 
range: EV -3 - 18 (Conditions: f/2....

577
Specifications
Shooting mode: Scene Intelligent Auto, Program AE, Shutter-priority AE, Aperture-priority AE, Manual exposure, Bulb exposure, 
Custom shooting modes (C1/C2/C3)
ISO speed
(Recommended 
exposure index):
Scene Intelligent Auto: ISO 100 - ISO 12800 set automaticallyP, Tv, Av, M, B: ISO Auto, ISO 100 - ISO 32000 manual 
setting (in 1/3- or whole-stop increments), and expansion 
to L (equivalent to ISO 50), H1 (equivalent to ISO 
51200), H2 (equivalent to ISO 102400) provided.
* If...

578
Specifications
• Drive SystemDrive mode: Single shooting, High-speed continuous shooting, Low-
speed continuous shooting, Si lent single shooting, Silent 
continuous shooting, 10-sec. self-timer/remote control, 2-
sec. self-timer/remote control
Continuous shooting 
speed: High-speed continuous shooting: Max. approx. 7.0 shots/
sec.
* Continuous shooting speed decreases during Anti-
flicker shooting, during Dual Pixel RAW shooting, 
during Live View shooting with Servo AF, or with Digital 
Lens...