Canon EOS 5D Mk.4 Manual

559
Troubleshooting Guide
 The continuous shooting speed  for high-speed continuous 
shooting may decrease depending on the power source type, 
battery level, temperature, flicker reduction, Dual Pixel RAW 
shooting, Digital Lens Optimizer,  shutter speed, aperture, subject 
conditions, brightness, AF operati on, lens, flash use, shooting 
function settings, etc. Fo r details, see pages 160-162.
  If you shoot something that has fine detail such as a field of grass, 
the file size will be larger, and...

Troubleshooting Guide
560
 Set [ z1: Dual Pixel RAW ] to [Enable ], and set [ z1: Image 
quality ] to 1  or 1 +JPEG.
  If [z 3: Highlight tone priority ] is set to [Enable], the settable 
ISO speed range will be ISO 200 - ISO 32000. Even if you set 
[ Range for stills ] to expand the setting range, you cannot select  
L (equivalent to ISO 50), H1 (equivalent to ISO 51200), or H2 
(equivalent to ISO 102400). When [ z3: Highlight tone priority ] 
is set to [ Disable] (p.206), you can set ISO 100/125/160,...

561
Troubleshooting Guide
 If [On:ContShtng ] is set, image review immediately after image 
capture or image playback is not  possible during shooting (p.268).
  When the image-recording quality is set to  41 or 61 , the 
multiple-exposure image will be recorded in  1 quality (p.275).
  If you shoot at night when the background is dark, the shutter 
speed automatically becomes slow  (slow-sync shooting) so that 
both the subject and background  are properly exposed. To 
prevent a slow shutter speed,...

Troubleshooting Guide
562
 If flash exposure compensation is  already set with the Speedlite, 
flash exposure compensation cannot be set with the camera. 
When the external Speedlite’s fl ash exposure compensation is 
canceled (set to 0), flash exposur e compensation can be set with 
the camera.
  Under [ z1: External Speedlite control ], set [Flash sync. 
speed in Av mode ] to [Auto ] (p.290).
  If you use flash, the shutter will make two release sounds each 
time you shoot (p.300).
  It indicates that...

563
Troubleshooting Guide
 It indicates that the camera’s internal temperature is high. If the 
red < E> icon is displayed, it indicate s that the movie shooting will 
soon stop automatically (p.391).
  If the card’s writing speed is slow, movie shooting may stop 
automatically. For cards that can record movies, see page 356. To 
find out the card’s writing speed, refer to the card manufacturer’s 
Web site.
  If you shoot a movie for 29 min. 59 sec. or shoot a High Frame 
Rate movie for 7 min. 29 sec.,...

Troubleshooting Guide
564
 For viewfinder shooting and Live View shooting, the ISO speed 
will be set according to the setting of [ Range for stills] under 
[ z 2: ISO speed settings ] (p.180). For movie shooting, the ISO 
speed will be set according to the setting of [ Range for movies] 
or [ Range for  H ] under [ z2: ISO speed settings ] (p.379).
  If you change the shutter speed or aperture during movie 
shooting, the changes in the exposure may be recorded.
  Shooting a few test movies is...

565
Troubleshooting Guide
 If you move the camera to the left or right (panning) or shoot a 
moving subject, the image may look distorted. The problem may 
be more noticeable in time-lapse movie shooting.
  High Frame Rate movies do not record sound.
  For High Frame Rate movie shooting, if [ Free run] is set for 
[ Count up ] under [z5: Time code ] (p.365), the time code will not 
be appended. Also, if there is HDMI output, the time code will not 
be appended to the HDMI video output (p.367).
  For...

Troubleshooting Guide
566
 Set the < R> switch to the left (lock release, p.62).
  Check the [ 55: Multi function lock ] setting (p.90).
  Check if [ 52: Touch control ] is set to [Standard] or [Sensitive ] 
(p.72).
  Check the [ 83: Custom Controls ] setting (p.495).
  In the < A> mode, some menu tabs and options are not 
displayed. Set the shooting mode to < d>, < s>, < f >,  
or < F> (p.67).
  Under the [ 9] tab, [ Menu display ] is set to [Display from My 
Menu tab ] or [Display only My Menu tab ]....

567
Troubleshooting Guide
 Set [ z2: Color space ] to [sRGB ]. If [Adobe RGB ] is set, the first 
character will be an underscore (p.217).
  [5 1: File name ] is set to [*** + image size ]. Select the camera’s 
unique file name (preset code) or the file name registered under 
User setting 1 (p.220).
  If the card already contains recorded images, the image file 
number may not start from 0001 (p.223).
  Make sure the correct date and time are set (p.51).
  Check the time zone and daylight saving time...

Troubleshooting Guide
568
 If the number of images recorded on the card exceeds the number 
the camera can display, [ ###] will be displayed.
  In low temperatures, the display speed of the AF points may 
become slower due to the AF point  display device’s (liquid crystal) 
characteristics. The display speed wi ll return to normal at room 
temperature.
  If the LCD monitor is dirty, use a soft cloth to clean it.
  The LCD monitor display may seem slightly slow in low 
temperatures or look black in hi gh...