Canon cinema EOS C500 PL User Manual

191
Troubleshooting
Shot Mark Error- Could not add a shot mark. If the message appears in   mode, try adding the mark again. If that does not work, add the mark in   mode after you finish recording. If the message appears in   mode, turn off the camera 
and then back on. Then, try to add the mark again.
System error - Turn off the camera and back on again. If this does not solve the problem, there may be a malfunction with the camera. Consult a Canon Service Center.
This photo cannot be displayed - You...

Handling Precautions
192
Handling Precautions
Camera
Be sure to observe the following precautions to ensure maximum performance. 
• Do not carry the camera by the LCD panel or moni tor unit. Be careful when closing the LCD panel.
• Do not leave the camera in places subject to high temper atures (like the inside of a car parked under direct 
sunlight), or high humidity.
• Because the camera’s temperature can rise significantly, do not hold the camera for long periods of time while  shooting. 
• Do not use...

193
Handling Precautions
Battery Pack
• Dirty terminals may cause a poor contact between the battery pack and the camera. Wipe the terminals with a 
soft cloth.
Long-term storage 
• Store battery packs in a dry place at  temperatures no higher than 30
°C (86°F). 
• To extend the battery life of the battery pack, discharge it completely before storing it.
• Charge and discharge all your battery packs fully at least once a year.
Always attach the battery terminal cover. 
Do not allow any metal objects to...

Handling Precautions
194
Using higher capacity batteries
You can use the optional BP-970G / BP-975 battery packs with this 
camera. However, as the battery compartment cover cannot be closed 
when using these higher capacity battery packs, you will need to remove 
it beforehand. Note that removing the battery compartment cover will 
render the camera more exposed to moisture, dust and foreign objects.
1 Slide down the BATT.OPEN sw itch and open the battery 
compartment cover.
2 Push the latch at the...

195
Handling Precautions
Built-in Rechargeable Lithium Battery
The camera has a built-in rechargeable lithium battery to keep the date/time and other settings. The built-in 
lithium battery is recharged while you use the camera; however, it will discharge completely if you do not use the 
camera for about 3 months.
To recharge the built-in lithium battery:  Connect the compact power adapter to the camera and use a 
household power outlet to power the came ra for 24 hours while it is turned off. 

Maintenance/Others
196
Maintenance/Others
Cleaning
Camera Body
• Use a soft, dry cloth to clean the camera body. Never use chemically treated cloths or volatile solvents such as 
paint thinner.
Lens
• Remove any dust or dirt particles using a non-aerosol type blower brush.
• Use a clean, soft lens-cleaning cloth to gently wipe  the lens using commercially available cleaning fluid for 
eyeglasses. Never use tissue paper.
LCD Screen
• Clean the LCD screen using a  clean, soft lens-cleaning cloth.
•...

197
Maintenance/Others
Replacing the Cooling Fan Filter
You can replace the cooling fan filter, which is located under the 
cover of the MON./3G-SDI terminals.
1 Remove the cooling fan cover.
• Hold the top and bottom of the  center opening and remove the 
cover.
2 Remove the filter.
3 Attach the new filter.
4 Reattach the cover.
• Hook the cover behind the lower tabs as shown in the  illustration and then hook th e cover behind the upper tabs.
NOTES
• Filters can be reused by washing th em in water or...

Maintenance/Others
198
Operating the ND Filter Manually
In the rare case that the internal electronic motor that drives the ND filter malfunctions, you can operate the ND 
filter manually as an emergency measure. 
1 Turn off the camera and remove the lens.
2 Unscrew the screw in the illustration and remove the cover.
3 Pressing lightly, use a Phillips head screwdriver to turn the  ND filter as necessary.
• You can check the position of  the ND filter through the lens 
mount.
4 Return the cover and...

199
Optional Accessories
Optional Accessories
The following optional accessories are compatible with this camera. The availability differs from area to area.
* This accessory cannot be used to power this camera directly; it can only be used to charge the battery pack.
**For tripods with 0.95 cm (3/8 in.) screws.
For our customers in the USA: Call or visit your local retailer/dealer for genuine Canon video accessories. You 
can also obtain genuine accessories for your Canon camera by calling:...

Optional Accessories
200
Battery Packs
When you need extra battery packs, select from the following: BP-950G, 
BP-955, BP-970G*, BP-975*
When you use battery packs bearing the Intelligent System mark, the camera 
will communicate with the battery and display the remaining usage time 
(accurate to 1 minute). You can only us e and charge these battery packs with 
cameras and chargers compatible with Intelligent System.
* The optional BP-970G / BP-975 Battery Pack were not originally designed for use  with...