Cadence Voice/fax Mail General Description Manual

							In order to maintain system security, it is highly recommended to change the default access
codes. Before changing an access code, write down the new access code and keep it in
a secure place for future reference.
After successfully accessing the desired area from the system administration you will be
asked to enter an option code.
CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3   SEPTEMBER 1998
3.1.2 
						

							CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3   SEPTEMBER 1998
3.2.1
3.2  MAILBOX PROGRAMMING
Mailboxes are assigned by the System Administrator. Each mailbox is a private “answer-
ing machine” that allows the mailbox owner to receive, retrieve and send voice mes-
sages. For complete details, refer to the Mailbox Owner’s User Guide.
This section deals with the programming options for each mailbox. To program mailbox
options:
STEP 1: Access the System Administration Menu and select [4] for mailbox program-
ming.
STEP 2: Select the mailbox to program
STEP 3: After entering the mailbox number, program whatever options are required ac-
cording to the following (3.4.1 - 3.4.24).
After entering a DTMF option code you will have four choices:
1Hear the current value
2Enter a new value
3Hear the range of values
4Save and exit programming
3.2.1ACTIVATING A MAILBOX
•Up to 1000 mailboxes can be activated on the CADENCE system.
•This selection will activate or cancel a mailbox.
•The cancel option must be used with care, since it will delete all mailbox
attributes and any associated messages left in this mailbox.
1Dial option code 1400.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (Active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up. 
						

							3.2.2ASSIGNING AN EXTENSION
•Each mailbox will usually have an associated extension number. This
number will usually be the same as the mailbox number but it does not
have to be.
1Dial option code 1401.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Enter an extension number.
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.3 ASSIGNING ACCESS CODES (PASSCODES)
•A new access code may be assigned to a mailbox by: The Mailbox Owner
or The System Administrator.
•An access code that is set by the administrator has precedence over an
access code set by a mailbox owner. The system administrator can change
the access code of any mailbox, at any time.
•An access code can be up to 8 digits long. The default access code for all
mailboxes is 
9876.
1Dial option code 1402.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Enter the access code ( pass code ) for the mailbox.
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.4 ALLOW OUTBOUND DIALING
•This is achieved by using option 1424.
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3.2.2 
						

							•Using this function the system administrator can activate or block outside
forwarding functions for each mailbox this option allows. Outside forwarding
functions include:
–Outbound message notification
–Outbound call forwarding  (“Follow Me”)
–Beeper notification
•Note: If you do not activate this option, outbound dialing will remain blocked
by default.
1Dial option code 1424.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (Allowed) or 2 for No (Not allowed).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.5 DAY TRANSFER ONLY
•When this option is set to Yes, calls will be transferred to the physical
extension number only during the system’s daytime operation mode. During
night (“Off hours”) operation, calls will be transferred directly into the voice
mailbox.
1Dial option code 1453.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
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3.2.3 
						

							3.2.6NOTIFY BEFORE CONNECT
•When this option is set to Yes, the system will let the mailbox owner know
what voice mailbox was dialed before connecting the call. This option may
be used to assign more than one voice mailbox to a single extension. For
example, an extension can be assigned with one mailbox for sales calls,
and another for personal calls. Each time a phone call is received at that
extension, CADENCE will announce the mailbox the call is for prior to
connecting the call. This option is only valid in a CADENCE supervised call
transfer.
1Dial option code 1454.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active ) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.7 NO CALL PROGRESS
•When this option is activated, it will cause the CADENCE to transfer the call
and immediately disconnect itself. It is the responsibility of the station to
forward a busy or answered call back to the CADENCE extension.
1Dial option code 1455.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
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3.2.4 
						

							3.2.8 DIRECT RECORD
•When this option is set to Yes, after hearing the voice mail greeting, CADENCE
will prompt callers to record their message instead of playing the standard
menu of options.
1Dial option code 1456.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.9SPEAKERPHONE ANNOUNCE
•When this feature is activated, the CADENCE will announce the call: “To
accept the call, press 1. To reject the call, press # and hang up”. After the
announcement, the recipient can enter [1] to accept the call, or # to reject it.
If the call is rejected it will go to the programmed destination. This option is
only valid in a CADENCE supervised call transfer.
1Dial option code 1458.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.10VOICE MAIL ONLY
•When this feature is set to Yes, this mailbox will have voice mail functionality
only; no calls will be transferred for this mailbox. The message notification
options will function normally in this mode.
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GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3   SEPTEMBER 1998
3.2.5 
						

							1Dial option code 1459.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.11 ALLOW PAGING (OPTIONAL)
•This feature allows callers to page a person through the DCS paging
system if the mailbox owner was unavailable at their extension. If after
CADENCE plays the message, “Press 1 to leave a message, 2 for another
extension, or 3 to page”, and the caller enters [3] the system will say “One
moment please” and attempt to page the mailbox owner. If the mailbox
owner does not respond, the caller is again given the greeting message,
but can no longer press [3] to page (to prevent multiple paging). This
feature cannot be used with ANSWER MACHINE EMULATION.
1Dial option code 1460.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.12 ALLOW PAGING (ALWAYS)
•This feature allows callers to page a person through the DCS paging
system. The call will not be transferred to the associated station, and the
caller will not be given the choice to page or not. This is useful if certain
people have mailboxes but no phone. This feature cannot be used with
ANSWER MACHINE EMULATION.
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3.2.6 
						

							1Dial option code 1461.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.13URGENT
•When this feature is set to Yes, callers will be given an option after leaving
a message to mark the message urgent. Marking messages as urgent
causes the system to play urgent messages first.
•Also, if the mailbox owner has outbound or beeper notification activated, it
will perform notification only if urgent messages have been left.
1Dial option code 1462.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (not active).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.14 ALTERNATE MESSAGE NOTIFICATION
•When activated, message notification to this mailbox will use the alternate
message notification sequence. This option is useful when proprietary
telephones and standard telephones are used on the same switch. In this
case, proprietary telephones will have a message light notification and
standard telephones will be verbally notified according to the alternate
notification sequence. Activate this feature for mailboxes belonging to single
line phones with no message waiting light.
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GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3   SEPTEMBER 1998
3.2.7 
						

							1Dial option code 1463.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (Active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.15CALL SCREENING
•When set to Yes, callers are asked to record their name. The call is then
transferred to the extension. The person answering the telephone will hear
“Call from (caller’s name)”. This option may be used in conjunction with
the notify and speakerphone options, and is only valid in a CADENCE
supervised call transfer.
1Dial option code 1465.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Press 1 for Yes (active) or 2 for No (canceled).
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.16SET RECORDING TIME
•This parameter sets the maximum length of time (in seconds), allowed for
each message recorded on the system. The default setting time is 60
seconds. The maximum time is 9999 seconds.
1Dial option code 1404.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
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3.2.8 
						

							4Press 2 to enter new value.
5Enter the new recording length time.
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.17SET MESSAGE LIMIT
•This parameter sets the maximum number of messages each mailbox
may receive. The default setting is unlimited messages (255). In this case
“unlimited” (255) means any amount up to 1024.
NOTE: Setting the message limit to zero disables the option to leave a
message for this mailbox. In this case, after the personal greeting message
is played, the caller is returned to the caller side main menu.
1Dial option code 1403.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Enter the number of messages allowed for this mailbox.
6The value you entered is played back to you.
7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.18SET MESSAGE PURGE TIME
•This parameter sets the maximum length of time (in days) for messages to
be stored in their mailboxes. The default setting is 255 (unlimited) no
message purge.
1Dial option code 1404.
2The current value will be played.
3To hear the current value press 1, to enter a  new value press 2, to hear the
range of valid values press 3.
4Press 2 to enter new value.
5Enter the purge time in days.
6The value you entered is played back to you.
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3.2.9