Cadence Voice/fax Mail General Description Manual

TABLE OF CONTENTS
GENERAL DESCRIPTION
PART DESCRIPTION PAGE
1 SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION ................................................................. 1.1
1.2 SYSTEM INTEGRATION .................................................................... 1.3
1.3 GENERAL SPECIFICATION .............................................................. 1.3
1.4 POWER REQUIREMENTS ................................................................. 1.4
1.5 DATABASE BACKUP AND RESTORE (CMU)...

1.1
PART 1. SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION
The CADENCE Voice Mail System is a digitally
integrated Auto Attendant, Voice Mail and Fax
System on a self contained circuit card. CADENCE
is available in two models, the CVM8A and the
CVM16A. Each card is comprised of three main
components, the single board computer
(motherboard), one 2.5” hard disk drive (HDD) and
one or more voice processing modules.
CVM8A (Figure 1–1)
The CVM8A card comes standard with four (4)
channels to process four simultaneous...

1.2
The CADENCE system provides three basic functions: Auto Attendant, Voice Mail and
Fax. Each of these component parts may be used individually or in combination.
AUTO ATTENDANT
CADENCE can be configured to handle phone calls automatically, or through a reception-
ist.  When handling calls automatically (also called automated attendant operation), the
system greets callers with a pre-recorded, time of day dependent, welcome message.
Callers are then given the option to enter an extension number, search...

1.3
PROGRAMMING
CADENCE can be programmed in either of two ways, each can be accomplished on site
or remotely.
DTMF
Using the touch tone dial pad on any telephone, programming changes can be made
quickly and effectively. This method of administration is unmatched for ease, speed
and convenience.
PC INTERFACE
For those who prefer a graphical interface, a PC can be connected either directly or
remotely via a modem. Administrative changes can be made via screen and keyboard.
Industry standard PC software...

1.4 POWER REQUIREMENTS
See the individual phone system documentation for details.
1.5 DATABASE BACKUP AND RESTORE (CMU)
Each CADENCE card includes the CADENCE Maintenance Utility (CMU). This program
loads on a Windows 95™ machine or better and is used for all file transfers to and from
CADENCE. This program is not necessary if all you want to do is make online changes.
CADENCE Maintenance Utility (CMU) provides the following utilities:
1. Backup of CADENCE configuration database and message database.
2....

2.1
PART 2.  HARDWARE DESCRIPTIONS
The CADENCE Voice Processing System is comprised of three modular parts: the
Motherboard, Hard Disk Drive and Voice Processing Module. Each of these parts can be
quickly removed and/or replaced. This permits easy trouble shooting and simple up-
grades.
2.1 CADENCE MOTHERBOARD (SBC)
This is the main circuit card that is installed in the appropriate DCS phone system. It is
basically a PC on a card and is commonly referred to as a Single Board Computer (SBC).
It contains...

PART 3.  FEATURES
3.1.1
In the following list of features certain combinations may not be possible, for example a
mailbox cannot use PARK and PAGE and ANSWER MACHINE EMULATION at the same
time.
3.1 GENERAL FEATURES
AUTOMATIC DAY / NIGHT CHANGE
AUTOMATIC MESSAGE PURGE
CALLER ID COMPATIBLE
HOLIDAY SCHEDULE
INTELLIGENT QUEUING
INTERACTIVE KEYSET DISPLAY
INTERRUPTIBLE VOICE PROMPTS
IVR READYMODULAR EXPANSION
MOH SUPPLY
MULTI LANGUAGE SUPPORT
RE RECORD PROMPTS
REAL TIME CLOCK
SYSTEM GREETINGS
VOICE / FAX...

music or recorded announcements from CADENCE. Up to 100 separate messages
can be played in sequence or a message may be repeated until the call is an-
swered. Between these announcements the caller can be told how many callers
are  ahead of them in the queue.
INTERACTIVE KEYSET DISPLAY
Because of the integrated design of CADENCE, full use is made of the display
keysets, 32 character display and three soft keys, mailbox status, administration
and message playback controls are all supported. See the Keyset...

3.1.3 CADENCEGENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3   JULY 1999
Once a language option is selected it will be set for the duration of the call. All
system prompts will be played in the selected language.
RE RECORD PROMPTS
The system has all the necessary recordings and prompts to work right out of the
box. However ANY prompt can be re-recorded in your own voice.
REAL TIME CLOCK
A time clock keeps track of the date and times that all messages and faxes are
received. This...

3.2.1
3.2 AUTO ATTENDANT FEATURES
CALL TRANSFER
BLIND / NON SUPERVISED
BUSY OVERRIDE
CALL QUEUING
CALL SCREENING
DAY TRANSFER ONLY
FOLLOW ME
NOTIFY BEFORE CONNECT
SUPERVISEDDIAL BY NAME
EXTENSION NUMBER CONFIRMATION
GREETINGS BY TRUNK NUMBER
OPERATOR TRANSFER
PARK AND PAGE
SINGLE DIGIT DIALING
CALL TRANSFER
Each mailbox may be set up with unique attributes that determine how a call is
transferred to each station. Options include:
BLIND / NON SUPERVISED
When a call is transferred to a station CADENCE can...