Cadence Voice/fax Mail General Description Manual

7If this is correct press 1, to re enter it press 2, to exit without saving press 3.
8If the entered value is correct press 1.
9Press # to exit or hang up.
3.2.19SET RINGS AT EXTENSION
•This parameter determines the number of rings CADENCE should wait
before transferring callers to the extension’s voice mailbox.
•The factory default setting is 4 rings. This option is only valid in a CADENCE
supervised call transfer.
1Dial option code 1406.
2The current value will be played.
3To hear the current value...

CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3   JULY 1999
3.3.1
3.3  SYSTEM PROGRAMMING
This section deals with system programming. Sometimes it is possible to change just
one piece of data such as a timer or destination mailbox to build an application but more
often, customizing your system will involve multiple programming changes that all work
together.
Here is a list of the most common applications. Understanding these will give you a good
overview of how CADENCE...

3.3.1ANNOUNCE ONLY MAILBOX
! !! !
!EXAMPLE
ABC Corporation wishes to have one mailbox play directions to their facilities. Their
greeting will say, “If you would like directions to our facility, please dial 111.” Once the
caller dials 111, the directions will be played. After this message is played, the caller
will be returned to the Main Menu Part 1 greeting.
NOTE: This would usually be set up as a choice from a single digit menu.
! !! !
!
STEP BY STEP INSTRUCTIONS
CREATE A NEW MAILBOX TO BE USED FOR...

! !! !
!STEP BY STEP INSTRUCTIONS
1DCS programming, access MMC 743 (Auto Record).
2Select station 203.
3Select mailbox 257 for the recordings.
4Assign a specific channel. This channel will be reserved for this station’s con-
versation recording.
5Select the type of call to record, incoming, outgoing or both.
6DCS programming access MMC 501 and set an intermittent record time if
needed.
3.3.3BEEPER NOTIFICATION
! !! !
!EXAMPLE
ABC Corporation wants to have the owner of mailbox 210 notified by beeper if a...

extensions in the group, and then if there is no answer take a message. Set this option
code 1492 to 1 or 2.
! !! !
!
STEP BY STEP INSTRUCTIONS
SET A MAILBOX AS A GROUP MAILBOX
1Go to the Administration Main Menu.
2Select a mailbox, for example 280.
3If the mailbox is not currently active, use option code 1400 to activate it.
4Select option code 1457 and make the mailbox a group mailbox.
CONFIGURE THE MAILBOX AS A BROADCAST GROUP
5Select option code 1491 and make the group mailbox (280) a broadcast...

SELECT DISPATCH FOR THE GROUP SETUP OF THE MAILBOX
THAT WAS CREATED
5Select option code 1491 and make the group mailbox a dispatch mailbox (op-
tion 1). This will ensure that whenever a technical retrieves a message it will be
removed from all the group mailboxes.
ENTER THE GROUP MEMBERS
6Select option code 1493 and select number of group members as 3.
7Select option code 1494, 1495 and 1496, add extension 210, 220 and 250.
CONFIGURE THE INDIVIDUAL MAILBOXES TO PERFORM
BEEPER NOTIFICATION
Enter the phone...

3.3.6CUSTOMIZED  MOH
! !! !
!EXAMPLE
XYZ Company wants callers placed on hold to hear an announcement explaining
their product line.
NOTE: When a caller is on hold listening to the announcement, the announcement will
be repeated continuously.
! !! !
!
STEP BY STEP INSTRUCTIONS
RECORD THE ON HOLD ANNOUNCEMENT
1To record the CADENCE “on hold” messages, go to the Administration Main
Menu and select option 5 for recording default system prompts.
2Enter the prompt number to record (valid numbers are from 5000...

SET HOW THE SYSTEM WILL SEARCH FOR THE NAMES
(i.e. by first name, last name, etc.)
5Select option code 1246 and set the name search method.
0General Prompts the caller to enter up to the first three letters of the first or
last name of the person they are trying to reach.
1FirstPrompts the caller to enter up to the first three letters of the first
name of the person they are trying to reach.
2Last Prompts the caller to enter up to the first three letters of the last
name of the person they are trying to...

3.3.9 INTELLIGENT QUEUING
! !! !
!EXAMPLE
ABC Corporation wants to set up a technical support department. They want to prompt
the callers to dial 200 for technical support. Once the callers enter 200, they will be
transferred to extension 210.  If that extension is busy or if there is no answer, they will
be transferred to extension 250.  If that extension is busy or if there is no answer, they
will be prompted to leave a message.
! !! !
!
NOTES
Although distributed call processing is supported by the...

 REMOVE ALL CALL FORWARDING FROM THE GROUP MEMBERS TELEPHONES
13In the phone system, remove all call forwarding from the extensions included in
the ACD call queue group.
3.3.10MESSAGE FORWARDING
! !! !
!EXAMPLE
ABC Corporation would like every messages left in mailbox 111 to be forwarded to
mailbox 120 after three days. Each message that is forwarded will be removed from
mailbox 111.
NOTE: You can set a value of 0 in step 5 below. This will cause any message left in
mailbox 111 to be forwarded...