Cadence Voice/fax Mail General Description Manual

							FAX AND VOICE MAILBOX
Any mailbox in the system can receive voice messages and / or fax messages with
or without a voice introduction.
INTERNATIONAL DIALING BLOCK
The fax on demand system can be restricted from dialing international numbers.
This will force callers to retrieve faxes on the same call.
OPTIONAL COVER PAGE
Any customized document can be sents as an optional cover page with each fax
back.
SAME CALL AND FAX BACK TRANSMISSIONS
The fax on demand system can use two methods of fax back. It can require that the
caller be calling from a fax machine, or may use a different fax machine specified
by the caller.
SET NUMBER OF DOCUMENTS PER CALL
The fax on demand system can be programmed to only allow a caller up to a
specific number of documents.
TIME AND DATE STAMP
All faxes can be date and time stamped. This will indicate the fax arrival informa-
tion.
VOICE COMMENTS
When leaving a fax in a mailbox the caller can add voice comments allowing the
mailbox owner to know who the fax is from and what it is about before redirecting it
to a fax machine (this feature must be allowed in CADENCE programming).
3.5.2 CADENCEGENERAL DESCRIPTION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 3   JULY 1999 
						

							TABLE OF CONTENTS
SYSTEM ADMINISTRATION
PART DESCRIPTION PAGE
1 INTRODUCTION
1.1 THE CALLER ..................................................................................... 1.1
1.2 THE MAILBOX OWNER ..................................................................... 1.1
1.3 THE SYSTEM ADMINISTRATION ...................................................... 1.2
CADENCE FUNCTIONS FLOW CHART ........................................... 1.3
2 SYSTEM GREETINGS
2.1 DEFAULT GREETINGS ...................................................................... 2.1
2.2 CUSTOM GREETINGS ...................................................................... 2.2
2.3 RECORDING THE GREETINGS ........................................................ 2.2
3 SYSTEM ADMINISTRATION
3.1 ACCESSING THE ADMINISTRATOR MAILBOX ............................3.1.1
3.2 MAILBOX PROGRAMMING.............................................................3.2.1
3.2.1ACTIVATING A MAILBOX .................................................3.2.1
3.2.2ASSIGNING AN EXTENSION ...........................................3.2.2
3.2.3 ASSIGNING ACCESS CODES (PASSCODES) ...............3.2.2
3.2.4 ALLOW OUTBOUND DIALING .........................................3.2.2
3.2.5 DAY TRANSFER ONLY .....................................................3.2.3
3.2.6 NOTIFY BEFORE CONNECT ..........................................3.2.4
3.2.7 NO CALL PROGRESS ......................................................3.2.4
3.2.8DIRECT RECORD ............................................................3.2.5
3.2.9SPEAKERPHONE ANNOUNCE .......................................3.2.5
3.2.10VOICE MAIL ONLY ............................................................3.2.5
3.2.11 ALLOW PAGING (OPTIONAL) ..........................................3.2.6
3.2.12 ALLOW PAGING (ALWAYS) ..............................................3.2.6
3.2.13URGENT ...........................................................................3.2.7
3.2.14 ALTERNATE MESSAGE NOTIFICATION .........................3.2.7
3.2.15 CALL SCREENING ...........................................................3.2.8
CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION TABLE OF CONTENTS  SEPTEMBER 1998 
						

							3.2.16 SET RECORDING TIME ...................................................3.2.8
3.2.17SET MESSAGE LIMIT .......................................................3.2.9
3.2.18SET MESSAGE PURGE TIME ..........................................3.2.9
3.2.19SET RINGS AT EXTENSION ..........................................3.2.10
3.3 SYSTEM PROGRAMMING
3.3.1ANNOUNCE ONLY MAILBOX ..........................................3.3.3
3.3.2 AUTOMATIC CALL RECORD ...........................................3.3.3
3.3.3BEEPER NOTIFICATION ..................................................3.3.4
3.3.4BROADCASTING MESSAGES .........................................3.3.4
3.3.5CASCADE NOTIFICATION ..............................................3.3.5
3.3.6CUSTOMIZED MOH .........................................................3.3.7
3.3.7DIAL BY NAME (DIRECTORY) ..........................................3.3.7
3.3.8HOLIDAY SETUP ..............................................................3.3.8
3.3.9 INTELLIGENT QUEUING .................................................3.3.9
3.3.10MESSAGE FORWARDING .............................................3.3.10
3.3.11OPERATOR MAILBOX ....................................................3.3.10
3.3.12OUTBOUND FOLLOW ME .............................................3.3.11
3.3.13 PARK AND PAGE ............................................................3.3.11
3.3.14PER MAILBOX OPERATOR ............................................3.3.11
3.3.15QUESTION AND ANSWER ............................................3.3.12
3.3.16QUEUING CALLERS TO A STATION .............................3.3.13
3.3.17RECORDING PROMPTS BY NUMBER ...........................3.3.14
3.3.18RETRIEVAL GROUP .......................................................3.3.15
3.3.19SET BUSINESS HOURS ................................................3.3.16
3.3.20SET DAY/NIGHT MODE .................................................3.3.16
3.3.21 SINGLE DIGIT DIALING..................................................3.3.17
3.3.22SINGLE DIGIT MENU .....................................................3.3.18
3.3.23 FAX ON DEMAND SETUP ..............................................3.3.19
3.3.24 LOADING FAX DOCUMENTS ........................................3.3.19
3.3.25 FAX BROADCAST ..........................................................3.3.20
3.3.26 OVERFLOW TO FAX MAILBOX ......................................3.3.21
3.4 MAILBOX ADMINISTRATION OPTION CODES .............................3.4.1
3.5 OPERATION / CONFIGURATION CODES .....................................3.5.1
4 SPECIAL KEYSET BUTTONS..........................................................4.1.1
CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION TABLE OF CONTENTS  JULY 1999 
						

							PART 1. INTRODUCTION
The CADENCE System is a fully featured Voice and Fax Processing System designed for
small to medium size business applications. It provides an affordable and dependable
means for effectively communicating with customers, employees, and other callers 24
hours a day.
CADENCE provides your business with the benefits of an Automated Attendant and a
Voice / Fax Mail System.
The operation of CADENCE is divided into three functional parts:
The Caller
The Mailbox Owner
The System Administrator
1.1 THE CALLER
Callers are defined as those who call the system from the outside.
CADENCE can be configured to handle phone calls automatically, or through a reception-
ist. When handling calls automatically (also called Automated Attendant operation), the
system greets callers with a pre-recorded, time of day dependent, welcome message.
Callers are then given the option to enter an extension number, search through the name
directory for the proper extension, select from a single digit menu (if configured), or trans-
fer to an operator. Other options such as audiotext and fax on demand menus are avail-
able.
Once CADENCE transfers the call, it can monitor the progress of all calls to let callers
know whenever a desired extension is busy, or unattended. Then, callers may select to
leave a message for that extension, send a fax (if equipped), transfer to another exten-
sion, transfer to an operator or page the desired party.
1.2 THE MAILBOX OWNER
Mailbox Owners are those who have personal voice mailboxes on the CADENCE Sys-
tem.
Mailbox owner functions allow mailbox owners to easily set up and control their mail-
boxes to meet their personal needs. Using these functions, mailbox owners can record
their personal greeting message, set their own confidential access codes, and manage
various other functions, such as call and message forwarding.
Mailbox owners can also retrieve voice and fax messages left in their mailbox from any
touch-tone phone, 24 hours a day. Messages can be reviewed, replayed, saved, deleted,
forwarded, or sent to another mailbox. In addition, all messages contain a time and date
stamp, that indicates when they were received.
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GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 1   SEPTEMBER 1998
1.1 
						

							Please refer to the Mailbox Owner Functions Flow Diagram on page 1.3 for a graphic
representation. For more information, refer to the Mailbox Owner’s User Guide.
1.3 THE SYSTEM ADMINISTRATOR
The System Administrator is the person in charge of the regular maintenance and ad-
ministration of the system.
All system set-up and administration functions can be performed through a PC (or VT-100
compatible terminal) connected to the CADENCE serial channel, or from any touch-tone
telephone.
This section explains the system programming for the system administrator and covers
the most common CADENCE  features. Often, this section alone will provide enough infor-
mation for the typical installation. This section is presented in the format used for DTMF
programming and can be used from any DTMF telephone.
CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 1   SEPTEMBER 1998
1.2 
						

							CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 1   JULY 1999
1.3
CADENCEUser Guide Flow Chart
REPLAY THE CURRENT MESSAGE
PLAY NEXT MESSAGE
DELETE CURRENT MESSAGE
TIME DATE / SENDER
FORWARD OPTIONS
REWIND
PAUSE
FAST FORWARD
EXIT
LISTEN TO MESSAGES
SEND A MESSAGE
PERSONAL MAILBOX OPTIONS
LISTEN TO FAXES
RECEIVE FAXES
WAKE UP CALLS
REVIEW FUTURE DELIVERY
UNDELETE MESSAGES
DISCONNECT
RETURN TO CALLER SIDE
LISTEN TO MESSAGE
SAVE AND SEND
RE RECORD
EXIT WITHOUT SAVING
1234
RECORD CURRENT GREETING
SET ACCESS CODE
FORWARDING OPTIONS
ENTER NAME
RECORD NAME
RECORD GREETINGS BY NUMBER
SET CURRENT GREETING
EXITLISTEN MENU
FORWARD
REPLY
SEND
EXITBEEPER NOTIFICATION
OUTBOUND MESSAGE NOTIFICATION
OUTBOUND FOLLOW ME
DISABLE FORWARDING
FORWARDING INTERVAL
NUMBER OF RETRIES
VOICE MAIL / AA SWITCH (DND)
EXIT
12356#78
ENTER MAILBOX NUMBER OR:
TO APPEND
TO SEND BY NAME
TO MARK URGENT
FOR RECEIPT INFORMATION
FOR PRIVATE
FOR FUTURE
RECORD
1237849#5
23451
123#
123456#7
SENDMENUSET AUTO GREETING
SET SPECIFIC GREETING
12
ENTER      + YOUR
MAILBOX NUMBER
FOLLOWED BY
YOUR PASSWORD
213456
WHEN PROMPTED
ENTER YOUR
PASSWORD
SEND MENUPERSONAL OPTIONS MENU
MESSAGE FORWAR
D MENUFORWAR
DING OPTIONS
SENDING OPTIONS
OUTSIDE CALLER
MAIN MENUINTERNAL CALLER
MAIN MENU
678
#
MAI
LBOXOWNE
R MENU
NOTE:
WHEN NAVIGATING THROUGH CADENCE, PRESSING   WILL
USUALLY RETURN YOU TO THE PREVIOUS MENU.
# 
						

							PART 2. SYSTEM GREETINGS
When callers reach CADENCE they will hear a system greeting. The greeting may change
depending on the time of a day, day of a week or holiday.
The system greeting may consist of up to four distinct prompts, strung together in the
desired sequence to form a greeting.
These 4 parts are called:
•The Welcome Message
•Main Menu Part 1
•An optional Single Digit Menu
•Main Menu Part 2
System greetings do not have to use all 4 parts.
2.1 DEFAULT GREETINGS
CADENCESYSTEM ADMINISTRATION
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2.1

     
   	
     

      
 
   	  
  
 

   
              
     	

  
      	 
  
 
       
      
    
 
        
 
 
               	 
   
  
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							The CADENCE system uses this multiple part main greeting method for greater flexibility
and greeting reusability. Using the above example, to quickly create night and lunch time
greetings, one only needs to record a different Welcome Message.
2.2 CUSTOM GREETINGS
The following is an example of multiple part system greetings.
For night you could record “Welcome to Samsung Telecommunications America, our busi-
ness hours are from 8 a.m. to 5 p.m.”, and for lunch “Welcome to Samsung Telecommuni-
cations America, we are closed for lunch between 12 p.m. and 1 p.m.”. To complete the
lunch greeting you would also record a single digit menu recording to say “for emer-
gency technical support press 7”.
Record the Night Welcome Message and the Special Welcome Message (if needed).
To complete this example we need to setup the single digit menu to match the greetings
(see section 3.5.6 and 3.5.7).
The system would now greet the caller at night with: “Welcome to Samsung Telecommu-
nications America, our business hours are 8 a.m. to 5 p.m. If you know your party’s exten-
sion you may dial it now. For company directory dial 411”.
During lunch the system would greet the callers with: “Welcome to Samsung Telecommu-
nications America, from 12 p.m. to 1 p.m. we are closed for lunch. If you know your party’s
extension you may dial it now. For company directory dial 411. For emergency technical
support press 7”.
2.3 RECORDING THE GREETINGS
This administrative menus provide access to greeting recordings. They cannot be changed
via PC programming.
From the Administrator Main Menu select option 2 – Record System Greetings.
CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 2   MARCH 1999
2.2

     
   	
     

      
 
   	  
  
 

   
              
     	

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							You will be presented with options to record each part of the System Greeting. Simply
follow the prompts:
Press [1] to record the Day Greetings (Welcome, Main Menu part 1, Single Digit
Menu, Main Menu part 2).
Press [2] to record the Night Greeting (Welcome, Main Menu part 1, Single Digit
Menu, Main Menu part 2).
Press [3] to record the Special Greeting (Welcome, Main Menu part 1, Single Digit
Menu, Main Menu part 2).
Press [4] to record the Holiday Greeting (Select a holiday message 00 – 29 , then
record Welcome, Main Menu part 1, Single Digit Menu, Main Menu part 2).
Press [5] to record the Multilingual Greeting.
Press [6] to record Greetings by number (you will be prompted to enter the number
of the message you wish to record).
Press [#] to Exit.
CADENCESYSTEM ADMINISTRATION
GENERAL DESCRIPTION AND SYSTEM ADMINISTRATION PART 2   SEPTEMBER 1998
2.3 
						

							PART 3. SYSTEM ADMINISTRATION
From the Administration Menu programming is accomplished by using DTMF commands.
3.1  ACCESSING THE ADMINISTRATOR MAILBOX
Administration can be through any phone that can generate DTMF. The phone can be on
the system or anywhere else in the world. This is usually the quickest and easiest way to
program CADENCE.
The Administration Options Menu can only be accessed through the mailbox number
which is reserved for the System Administrator. The administration mailbox number is
999.
To access the Administration Options Menu, perform the following steps:
1Call CADENCE from any touch-tone phone.
2Press [✱] at the CADENCE welcome message.
3When asked for a mailbox number, enter 
999.
4When asked for the access code, enter 
9876 (default).
5Enter 
9 when the Mailbox Owners Main Menu is played. This option will not be
played during the Mailbox Main Menu, but it can be selected.
6The Administrators Main Menu will play.
The Administration Menu offers the system administrator these choices:
1OPERATION AND CONFIGURATION. A commonly accessed area when all system
wide programming is accomplished.
2SYSTEM GREETING RECORDING. An important area where system greetings are
recorded. These will be different for each customer. A full understanding of the 4
parts of a main greeting is important before accessing this area. See recording
greetings and prompts.
3ADVANCED SWITCH SETTINGS. A password protected area normally only used
by an experienced technician.
4MAILBOX ADMINISTRATION. A commonly accessed area when all mailbox
programming is accomplished.
5RECORD DEFAULT SYSTEM PROMPTS. This is used to re record any system
prompt. This is not normally needed as all system prompts are created in a default
system.
6PLAY BACK DEFAULT SYSTEM PROMPTS. This is a reference tool for checking
system prompts.
CADENCESYSTEM ADMINISTRATION
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3.1.1