Brother Super Galaxie 2 Manual
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CARE AND MAINTENANCE 339 Appendix 9 aPress the “Needle Position” button to raise the needle. bTurn the main power to OFF. cRemove the needle and the presser foot holder (see pages 66 through 67). dRemove the flat bed attachment or the embroidery unit if either is attached. eGrasp both sides of the needle plate cover, and then slide it toward you. aNeedle plate cover → The needle plate cover is removed. fGrasp the bobbin case, and then pull it out. aBobbin case gUse the cleaning brush or a vacuum cleaner to remove any lint and dust from the race and bobbin thread sensor and the surrounding area. aCleaning brush b Race c Bobbin thread sensor hInsert the bobbin case so that the S mark on the bobbin case aligns with the z mark on the machine. * Align the S and z marks. a S mark b z mark c Bobbin case Note Do not apply oil to the bobbin case. If lint or dust collects on the bobbin thread sensor, the sensor may not operate cor- rectly. a b b a
CARE AND MAINTENANCE 340 * Make sure that the indicated points are aligned before installing the bobbin case. iInsert the tabs on the needle plate cover into the needle plate, and then slide the cover back on. Cleaning the Cutter in the Bobbin Case Area The cutter below the needle plate should be cleaned. If dust or lint accumulate on the cutter, it will be difficult to cut the thread when the “Thread Cutter” button is pressed or the automatic thread cutting function is used. Clean the cutter when the thread is not easily cut. aFollow steps a through e in “Cleaning the Race” to remove the needle plate cover. bUse the screwdriver included with the machine to unscrew and remove the needle plate. cUse the cleaning brush or a vacuum cleaner to remove any lint and dust from the cutter in the bobbin case area. a Cutter CAUTION Never use a bobbin case that is scratched; otherwise, the upper thread may become tangled, the needle may break, or sewing performance may suffer. For a new bobbin case (part code: XE5342-101 (green marking on the screw), XC8167-551 (no color on the screw), XE8298-001 (gray, for bobbin work)), contact your nearest authorized dealer. Make sure that you fit the bobbin case properly, otherwise the needle may break. Note If the needle plate has been removed it is especially important to reinstall the needle plate and tighten the screws prior to installing the bobbin case. CAUTION Do not touch the cutter, otherwise injuries may result.
CARE AND MAINTENANCE 341 Appendix 9 dUse the screwdriver included with the machine to screw and attach the needle plate. eInsert the tabs on the needle plate cover into the needle plate, and then slide the cover back on. About the Maintenance Message Once this message appears, it is recommended to take your machine to an authorized dealer or nearest authorized service center for a regular maintenance check. Although this message will disappear and the machine will continue to function once you press , the message will display several more times until the appropriate maintenance is performed. Please take the time to arrange the maintenance your machine requires once this message appears. Such steps will help to ensure you receive continued, uninterrupted hours of machine operation for the future.
ADJUSTING THE SCREEN 342 ADJUSTING THE SCREEN Adjusting the Brightness of the Screen Display If the screen is not looks very clear under certain situation, you can adjust the brightness of the screen display. aPress . →The Sewing settings screen appears. bPress . →The General settings screen appears. cDisplay 4/8 (page 4 of 8) of the General settings screen. dPress or to adjust the brightness of the screen display. * The screen appears dim as the number on the settings screen decreases. The screen appears brighter as the number increases. Touch Panel is Malfunctioning If the screen does not respond correctly when you touch a key (the machine does not perform the operation or performs a different operation), follow the steps below to make the proper adjustments. aHolding your finger on the screen, turn the main power switch to OFF and back to ON. →The touch panel adjustment screen is displayed. bUsing the included touch pen, lightly touch the center of each +, in order from 1 to 5. cTurn the main power to OFF, then turn it back to ON. Note Only use the included touch pen to touch the screen. Do not use a mechanical pencil, pin, or other sharp object. Do not press too hard on the screen. Otherwise, damage may result. Note If you finish the screen adjustment and the screen still does not respond, or if you cannot do the adjustment, contact your authorized dealer. +1 +4 +2 +5 +3
TROUBLESHOOTING 343 Appendix 9 TROUBLESHOOTING If you have a minor problem with your sewing machine, check the following solutions. If the solutions suggested do not correct the problem, contact your authorized dealer. Press → → for advice about minor sewing problems during sewing. Press at any time to return to the original screen. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at “ http://solutions.brother.com ”. If the problem persists, contact your dealer or the nearest authorized service center. ProblemCauseSolutionPage The thread is tangled on the wrong side of the fabric. Upper threading is incorrect. Check the steps for threading the machine and rethread the machine. 57 Using improper needle or thread for the selected fabric. Check the “Fabric/Thread/Needle Combinations” chart. 69 The upper thread is too tight. The bobbin thread is incorrectly installed. Correctly install the bobbin thread. 54 Cannot thread the needle Needle is not in the correct position. Press the “Needle Position” button to raise the needle. 15 Needle is installed incorrectly. Reinstall the needle correctly. 67 Needle is turned, bent or the point is dull. Replace the needle. 67 Cannot lower the presser foot with the presser foot lever Presser foot was raised using the “Presser Foot Lifter” button. Press the “Presser Foot Lifter” button to lower the presser foot. 15 Thread tension is incorrect Upper threading is incorrect. Check the steps for threading the machine and rethread the machine. 57 Bobbin is set incorrectly. Reset the bobbin. (If needle plate was removed, reinstall needle plate and tighten screws prior to installing bobbin case.) 54 Using improper needle or thread for the selected fabric. Check the “Fabric/Thread/Needle Combination” chart. 69 Presser foot holder is not attached correctly. Reattach the presser foot holder correctly. 66 Thread tension is set incorrectly. Adjust the thread tension. 79, 233 Bobbin thread is incorrectly wound. Use a correctly wound bobbin. 48 Needle is turned, bent or the point is dull. Replace the needle. 67 Upper thread breaks Machine is not threaded correctly (used the wrong spool cap, spool cap is loose, the thread did not catch the needle bar threader, etc.) Rethread the machine correctly. 57 Needle is turned, bent or the point is dull. Replace the needle. 67 There are scratches on the race. Replace the race, or consult your authorized dealer. 338 Upper thread tension is too strong. Adjust the thread tension. 79, 233 Using improper needle or thread for the selected fabric. Check the “Fabric/Thread/Needle Combinations” chart. 69 Thread is twisted. Use scissors, etc., to cut the twisted thread and remove it from the race, etc. — There are scratches near the hole of the needle plate. Replace the needle plate, or consult your authorized dealer. 97 There are scratches near the hole in the presser foo t. Replace the presser f oot, or consult your authorized dealer. 65 Needle is installed incorrectly. Reinstall the needle correctly. 67 Thread is knotted or tangled. Rethread upper and lower thread. 54, 57 A bobbin designed specifically for this machine is not used. Incorrect bobbins will not work properly. Only use a bobbin designed specifically for this machine. 54
TROUBLESHOOTING 344 Bobbin thread breaks Bobbin is set incorrectly.Reset the bobbin thread correctly. 54 There are scratches on the bobbin or it doesn’t rotate properly. Replace the bobbin. 54 Thread is twisted. Use scissors, etc. to cut the twisted thread and remove it from the race, etc. — A bobbin designed specifically for this machine is not used. Incorrect bobbins will not work properly. Only use a bobbin designed specifically for this machine. 54 Bobbin thread does not wind neatly on the bobbin. The thread is not passed through the bobbin winding thread guide correctly. Correctly pass the thread through the bobbin winding thread guide. 49 Bobbin spins slowly. Press [+] in the bobbin winding window to increase the bobbin winding speed. 50 The thread that was pulled out was not wound onto the bobbin correctly. Wind the thread that was pulled off around the bobbin 5 or 6 times clockwise. 50 Skipped stitches Needle is turned, bent or the point is dull. Replace the needle. 67 Using improper needle or thread for the selected fabric. Check the “Fabric/Thread/Needle Combination” chart. 69 Machine is threaded incorrectly. Check the steps for threading the machine and rethread it correctly. 57 Dust or lint has collected under the needle pl ate. Remove the dust or lint with the brush. 338 Needle is installed incorrectly. Reinstall the needle correctly. 67 Needle is defective. Replace the needle. 67 Thin or stretch fabrics are being sewn. Sew with one sheet of thin paper under the fabric. 76 Needle breaks Needle is installed incorrectly. Reinstall the needle correctly.67 Needle clamp screw is not tightened. Tighten the needle clamp screw. 68 Needle is turned or bent. Replace the needle. 67 Using improper needle or thread for the selected fabric. Check the “Fabric/Thread/Needle Combination” chart. 69 Wrong presser foot was used. Use the recommended presser foot. “STITCH SETTING CHART” Upper thread tension is too strong. Adjust the thread tension setting. 79, 233 Fabric is pulled during sewing. Do not pull the fabric during sewing. — Spool cap is set incorrectly. Check the method for attaching the spool cap, then reattach the spool cap. 57 There are scratches around the holes in the needle plate. Replace the needle plate, or consult your authorized dealer. 97 There are scratches around the hole(s) in the presser foot. Replace the presser f oot, or consult your authorized dealer. 65 There are scratches on the race. Replace the race, or consult your authorized dealer. 338 Needle is defective. Replace the needle. 67 Upper threading is incorrect. Check the steps for threading the machine and rethread the machine. 57 Bobbin is set incorrectly. Reset the bobbin thread correctly. 54 Presser foot is attached incorrectly. Attach the presser foot correctly. 65 Screw of the presser foot holder is loose. Securely tighten the screw of the presser foot. 66 Fabric is too thick. Use fabric that the needle can pierce when the handwheel is turned. 75 Fabric is fed forcefully when sewing thick fabric or thick seams. Allow the fabric to be fed without being forcefully pushed. Stitch length is too short. Adjust the stitch length. 79 Stabilizer is not attached to fabric being embroidered. Attach stabilizer. 161, 200 Bobbin thread is incorrectly wound. Use a correctly wound bobbin. 48 ProblemCauseSolutionPage
TROUBLESHOOTING 345 Appendix 9 Fabric does not feed through the machine Feed dogs are set in the down position. Press , and then turn the handwheel to raise the feed dogs. 116 Stitches are too close together. Lengthen the stitch length setting. 79 Wrong presser foot was used. Use the correct presser foot. “STITCH SETTING CHART” Needle is turned, bent or the point is dull. Replace the needle. 67 Thread is entangled. Cut the entangled thread and remove it from the race. — Fabric puckers There is a mistake in the upper or bobbin threading. Check the steps for threading the machine and rethread it correctly. 54, 57 Using improper needle or thread for the selected fabric. Check the “Fabric/Thread/Needle Combination” chart. 69 Thread tension is set incorrectly. Adjust the thread tension. 79, 233 Stitches are too long when sewing thin fabrics. Shorten the stitch length. 79 Needle is turned, bent or the point is dull. Replace the needle. 67 Spool cap is set incorrectly. Check the method for attaching the spool cap, then reattach the spool cap. 57 Wrong presser foot. Use the correct presser foot. “STITCH SETTING CHART” High-pitched sound while sewing Dust or lint is caught in the feed dogs. Remove the dust or lint. 338 Pieces of thread are caught in the race. Clean the race. 338 Upper threading is incorrect. Check the steps for threading the machine and rethread the machine. 57 There are scratches on the race. Replace the race, or consult your authorized dealer. 338 A bobbin designed specifically for this machine is not used. Incorrect bobbins will not work properly. Only use a bobbin designed specifically for this machine. 54 Character pattern does not turn out Wrong presser foot was used. Attach the correct presser foot. “STITCH SETTING CHART” Pattern adjustment settings were set incorrectly. Revise the pattern adjustment settings. 162 Did not use a stabilizer material on thin fabrics or stretch fabrics. Attach a stabilizer material. 161 Thread tension is set incorrectly. Adjust the thread tension. 79, 233 Fabric was pulled, pushed or fed at an angle while it was being sewn. Sew while guiding the fabric with your hands so that the fabric is fed in a straight line. 72 ProblemCauseSolutionPage
TROUBLESHOOTING 346 Embroidery pattern does not sew out correctly Thread is twisted. Use scissors, etc., to cut the twisted thread and remove it from the race, etc. — Fabric was not inserted into the frame correctly (fabric was loose, etc.). If the fabric is not stretched tight in the frame, the pattern may turn out poorly or there may be shrinkage of the pattern. Set the fabric into the frame correctly. 203 Stabilizing material was not attached. Always use stabilizing material, especially with stretch fabrics, lightweight fabrics, fabrics with a coarse weave, or fabrics that often cause pattern shrinkage. See your authorized dealer for the proper stabilizer. 200 There was an object placed near the machine, and the carriage or embroidery frame hit the object during sewing. If the frame bumps something during sewing, the pattern will turn out poorly. Do not place anything in the area where the frame may bump it during sewing. 218 Fabric outside the frame edges interferes with the sewing arm, so the embroidery unit cannot move. Reinsert the fabric in the embroidery frame so that the excess fabric is away from the sewing arm, and rotate the pattern 180 degrees. 203 Fabric is too heavy, so the embroidery unit cannot move freely. Place a large thick book or similar object under the arm head to lightly lift the heavy side and keep it level. — Fabric is hanging off the table. If the fabric is hanging off the table during embroidery, the embroidery unit will not move freely. Place the fabric so that it does not hang off the table or hold the fabric to keep it from dragging. 218 Fabric is snagged or caught on something. Stop the machine and place the fabric so that it does not get caught or snagged. — Embroidery frame was removed during sewing (for example, to reset the bobbin). The presser foot was bumped or moved while removing or attaching the embroidery frame, or the embroidery unit was moved. If the presser foot is bumped or the embroidery unit is moved during sewing, the pattern will not turn out. Be careful when removing or reattaching the embroidery frame during sewing. 229 Stabilizer is incorrectly attached, for example, it is smaller than the embroidery frame. Attach the stabilizer correctly. 200 Loops appear on the surface of the fabric when embroidering The thread tension is incorrectly set. Adjust the thread tension. 233 - 235 The tension of the upper thread is incorrectly set for the combination of the fabric, thread and pattern being used. Use the embroidery needle plate cover. 219 The combination of the bobbin case and bobbin thread is incorrect. Change the bobbin case or bobbin thread so that the correct combination is used. 218 Machine does not operate There is no pattern selected. Select a pattern. 91, 156, 190, 265 “Start/Stop” button was not pushed. Press the “Start/Stop” button. 15 Main power switch is not turned on. Turn the main power to ON. 26 Presser foot is not lowered. Lower the presser foot. 15 “Start/Stop” button was pushed with the foot controller attached. Remove the foot controller, or use the foot controller to operate the machine. 73 The “Start/Stop” button was pressed while the machine is set for the sewing speed controller to control the zigzag stitch width. Use the foot controller instead of the “Start/ Stop” button to operate the machine, or set the Width control to OFF in the Sewing settings. 35, 73 All keys and buttons have been locked by . Press to unlock all keys and buttons. 65, 67 Embroidery unit does not operate There is no pattern selected. Select a pattern. 190, 265 Main power switch is not turned on. Turn the main power to ON. 26 Embroidery unit is not attached correctly. Reattach the embroidery unit correctly. 188 Embroidery frame was attached before the unit was initialized. Perform the initialization process correctly. 188 Nothing happens, even if the LCD display is pressed The screen has been locked. Press either of the following keys to unlock the screen. — The fabric feeds in the opposit e direction. The feed mechanism is damaged. Cont act your dealer or the nearest authorized service center. — The LCD screen is fogged up. Condensation has formed on the LCD screen. After a while, the cloudiness will disappear. — ProblemCauseSolutionPage
TROUBLESHOOTING 347 Appendix 9 CAUTION This machine is equipped with a thread detection device. If the “Start/Stop” button is pushed before the upper threading is done, the machine will not operate properly. Also, depending on the pattern selected, the machine may feed the fabric even if the needle is raised. This is due to the needle bar release mechanism. At these times, the machine will make a sound different from what is made during normal sewing. This is not the sign of a malfunction. If the power is disconnected during sewing: Turn the main power to OFF and unplug the machine. If you restart the machine, follow the instructions for operating the machine correctly.
ERROR MESSAGES 348 ERROR MESSAGES If the machine is not properly set and the “Start/Stop” button or the “Reverse/Reinforcement Stitch” button is pressed, or if the operation procedure is incorrect, the machine does not start. An alarm sounds and an error message is displayed on the LCD. If an error message displays, follow the instructions in the message. Below is an explanation of error messages. Refer to these when necessary (if you press or do the operation correctly while the error message is displayed, the message disappears). CAUTION Be sure to rethread the machine. If you press the “Start/Stop” button without rethreading the machine, the thread tension may be wrong or the needle may break and cause injury. This message is displayed when the motor locks due to tangled thread or for other reasons related to thread delivery. This message is displayed when the embroidery unit is initializing. This message is displayed when you try to sew with a stitch other than a middle needle position stitch while the single-hole needle plate is installed. This message is displayed when the needle plate is removed with the machine on or when the machine is turned on and embroidery or embroidery edit mode is selected (see page 54). This message is displayed when the machine needs to be maintained. (see page 341)This message is displayed when the needle plate cover is not attached. This message is displayed when you try to combine more than 71 patterns. This message is displayed when the buttonhole lever is up, a buttonhole stitch is selected, and the “Start/ Stop” button or “Reverse/ Reinforcement Stitch” button is pushed. This message is displayed when the speed control lever is set to control the zigzag stitch width, and the “Start/ Stop” button is pushed. Use the foot controller to operate the machine.