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Brother Super Galaxie 2 Manual

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    							CARE AND MAINTENANCE
    339
    Appendix
    9
    aPress the “Needle Position” button to raise 
    the needle.
    bTurn the main power to OFF.
    cRemove the needle and the presser foot 
    holder (see pages 66 through 67).
    dRemove the flat bed attachment or the 
    embroidery unit if either is attached.
    eGrasp both sides of the needle plate cover, 
    and then slide it toward you.
    aNeedle plate cover
    → The needle plate cover is removed.
    fGrasp the bobbin case, and then pull it out.
    aBobbin case
    gUse the cleaning brush or a vacuum cleaner 
    to remove any lint and dust from the race 
    and bobbin thread sensor and the 
    surrounding area.
    aCleaning brush
    b Race
    c Bobbin thread sensor
    hInsert the bobbin case so that the  S mark 
    on the bobbin case aligns with the  z mark 
    on the machine.
    * Align the  S and  z marks.
    a S mark
    b z mark
    c Bobbin case
    Note
     Do not apply oil to the bobbin case.
     If lint or dust collects on the bobbin thread 
    sensor, the sensor may not operate cor-
    rectly.
    a
    b
    b
    a 
    						
    							CARE AND MAINTENANCE
    340
    * Make sure that the indicated points are aligned before installing the bobbin case.
    iInsert the tabs on the needle plate cover 
    into the needle plate, and then slide the 
    cover back on.
    Cleaning the Cutter in the Bobbin 
    Case Area
    The cutter below the needle plate should be 
    cleaned. If dust or lint accumulate on the cutter, it 
    will be difficult to cut the thread when the “Thread 
    Cutter” button is pressed or the automatic thread 
    cutting function is used. Clean the cutter when the 
    thread is not easily cut.
    aFollow steps a through e in “Cleaning the 
    Race” to remove the needle plate cover.
    bUse the screwdriver included with the 
    machine to unscrew and remove the needle 
    plate.
    cUse the cleaning brush or a vacuum cleaner 
    to remove any lint and dust from the cutter 
    in the bobbin case area.
    a Cutter
     CAUTION
     Never use a bobbin case that is scratched; 
    otherwise, the upper thread may become 
    tangled, the needle may break, or sewing 
    performance may suffer. For a new bobbin 
    case (part code: XE5342-101 (green marking 
    on the screw), XC8167-551 (no color on the 
    screw), XE8298-001 (gray, for bobbin work)), 
    contact your nearest authorized dealer.
     Make sure that you fit the bobbin case  properly, otherwise the needle may break.
    Note
     If the needle plate has been removed it is especially important to reinstall the needle 
    plate and tighten the screws prior to 
    installing the bobbin case.
     CAUTION
     Do not touch the cutter, otherwise injuries 
    may result. 
    						
    							CARE AND MAINTENANCE
    341
    Appendix
    9
    dUse the screwdriver included with the 
    machine to screw and attach the needle 
    plate.
    eInsert the tabs on the needle plate cover 
    into the needle plate, and then slide the 
    cover back on.
    About the Maintenance Message
    Once this message appears, it is recommended to 
    take your machine to an authorized dealer or 
    nearest authorized service center for a regular 
    maintenance check. Although this message will 
    disappear and the machine will continue to 
    function once you press  , the message will 
    display several more times until the appropriate 
    maintenance is performed.
    Please take the time to arrange the maintenance 
    your machine requires once this message appears. 
    Such steps will help to ensure you receive 
    continued, uninterrupted hours of machine 
    operation for the future. 
    						
    							ADJUSTING THE SCREEN
    342
    ADJUSTING THE SCREEN
    Adjusting the Brightness of the 
    Screen Display
    If the screen is not looks very clear under certain 
    situation, you can adjust the brightness of the 
    screen display.
    aPress .
    →The Sewing settings screen appears.
    bPress .
    →The General settings screen appears.
    cDisplay 4/8 (page 4 of 8) of the General 
    settings screen.
    dPress   or   to adjust the brightness of 
    the screen display.
    * The screen appears dim as the number on the 
    settings screen decreases. The screen appears 
    brighter as the number increases.
    Touch Panel is Malfunctioning
    If the screen does not respond correctly when you 
    touch a key (the machine does not perform the 
    operation or performs a different operation), follow 
    the steps below to make the proper adjustments.
    aHolding your finger on the screen, turn the 
    main power switch to OFF and back to ON. 
    →The touch panel adjustment screen is displayed.
    bUsing the included touch pen, lightly touch 
    the center of each +, in order from 1 to 5. 
     
    cTurn the main power to OFF, then turn it 
    back to ON.
    Note
     Only use the included touch pen to touch the 
    screen. Do not use a mechanical pencil, pin, 
    or other sharp object. Do not press too hard 
    on the screen. Otherwise, damage may 
    result. 
    Note
     If you finish the screen adjustment and the screen still does not respond, or if you 
    cannot do the adjustment, contact your 
    authorized dealer. 
    +1 +4
    +2 +5
    +3 
    						
    							TROUBLESHOOTING
    343
    Appendix
    9
    TROUBLESHOOTING
    If you have a minor problem with your sewing machine, check the following solutions. If the solutions 
    suggested do not correct the problem, contact your authorized dealer. Press   →   → 
     for advice about minor sewing problems during sewing. Press   at any time to return to 
    the original screen.
    If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. 
    Visit us at “ http://solutions.brother.com ”.
    If the problem persists, contact your dealer or the nearest authorized service center.
    ProblemCauseSolutionPage
    The thread is tangled 
    on the wrong side of 
    the fabric. Upper threading is incorrect.
    Check the steps for threading the machine 
    and rethread the machine. 57
    Using improper needle or thread for the 
    selected fabric. Check the “Fabric/Thread/Needle 
    Combinations” chart.  69
    The upper thread is 
    too tight. The bobbin thread is incorrectly installed. Correctly install the bobbin thread.
    54
    Cannot thread the 
    needle  Needle  is not in  the  correct  position. 
    Press the “Needle Position” button to raise the 
    needle.  15
    Needle is installed incorrectly.  Reinstall the needle correctly.  67
    Needle is turned, bent or the point is dull. Replace the needle. 67
    Cannot lower the 
    presser foot with the 
    presser foot lever Presser foot was raised using the “Presser Foot 
    Lifter” button.
    Press the “Presser Foot Lifter” button to lower 
    the presser foot. 15
    Thread tension is 
    incorrect  Upper threading is incorrect. 
    Check the steps for threading the machine 
    and rethread the machine.  57
    Bobbin is set incorrectly.  Reset the bobbin. (If needle plate was 
    removed, reinstall needle plate and tighten 
    screws prior to installing bobbin case.) 54
    Using improper needle or thread for the 
    selected fabric.  Check the “Fabric/Thread/Needle 
    Combination” chart.  69
    Presser foot holder is not attached correctly.  Reattach the presser foot holder correctly.  66
    Thread tension is set incorrectly.  Adjust the thread tension.  79, 233
    Bobbin thread is incorrectly wound. Use a correctly wound bobbin. 48
    Needle is turned, bent or the point is dull. Replace the needle. 67
    Upper thread breaks Machine is not  threaded correctly (used the 
    wrong spool cap, spool cap is loose, the thread 
    did not catch the needle bar threader, etc.) Rethread the machine correctly.
    57
    Needle is turned, bent or the point is dull. Replace the needle. 67
    There are scratches on the race. Replace the race, or consult your authorized 
    dealer. 338
    Upper thread tension is too strong. Adjust the thread tension. 79, 233
    Using improper needle or thread for the 
    selected fabric. Check the “Fabric/Thread/Needle 
    Combinations” chart. 69
    Thread is twisted. Use scissors, etc., to cut the twisted thread 
    and remove it from the race, etc. —
    There are scratches near the hole of the needle 
    plate. Replace the needle plate, or consult your 
    authorized dealer. 97
    There are scratches near the hole in the presser 
    foo t. Replace the presser f
    oot, or consult your 
    authorized dealer. 65
    Needle is installed incorrectly. Reinstall the needle correctly. 67
    Thread is knotted or tangled. Rethread upper and lower thread. 54, 57
    A bobbin designed specifically for this machine 
    is not used. Incorrect bobbins will not work properly. Only 
    use a bobbin designed specifically for this 
    machine. 54 
    						
    							TROUBLESHOOTING
    344
    Bobbin thread breaks Bobbin is set incorrectly.Reset the bobbin thread correctly. 54
    There are scratches on the bobbin or it doesn’t 
    rotate properly. Replace the bobbin.
    54
    Thread is twisted. Use scissors, etc. to cut the twisted thread 
    and remove it from the race, etc. —
    A bobbin designed specifically for this machine 
    is not used. Incorrect bobbins will not work properly. Only 
    use a bobbin designed specifically for this 
    machine. 54
    Bobbin thread does 
    not wind neatly on the 
    bobbin. The thread is not passed through the bobbin 
    winding thread guide correctly.
    Correctly pass the thread through the bobbin 
    winding thread guide. 49
    Bobbin spins slowly. Press [+] in the bobbin winding window to 
    increase the bobbin winding speed. 50
    The thread that was pulled out was not wound 
    onto the bobbin correctly. Wind the thread that was pulled off around the 
    bobbin 5 or 6 times clockwise. 50
    Skipped stitches Needle is turned, bent or the point is dull. Replace the needle. 67
    Using improper needle or thread for the 
    selected fabric. Check the “Fabric/Thread/Needle 
    Combination” chart. 69
    Machine is threaded incorrectly. Check the steps for threading the machine 
    and rethread it correctly. 57
    Dust or lint has collected under the needle pl ate. Remove the dust or lint with the brush. 338
    Needle is installed incorrectly. Reinstall the needle correctly. 67
    Needle is defective. Replace the needle. 67
    Thin or stretch fabrics are being sewn. Sew with one sheet of thin paper under the  fabric. 76
    Needle breaks  Needle is installed incorrectly.  Reinstall the needle correctly.67
    Needle clamp screw is not tightened.  Tighten the needle clamp screw. 68
    Needle is turned or bent.  Replace the needle.  67
    Using improper needle or thread for the 
    selected fabric.  Check the “Fabric/Thread/Needle 
    Combination” chart.  69
    Wrong presser foot was used.  Use the recommended presser foot. 
    “STITCH SETTING 
    CHART”
    Upper thread tension is too strong.  Adjust the thread tension setting. 79, 233
    Fabric is pulled during sewing.  Do not pull the fabric during sewing.  —
    Spool cap is set incorrectly.  Check the method for attaching the spool cap, 
    then reattach the spool cap.  57
    There are scratches around the holes in the 
    needle plate.  Replace the needle plate, or consult your 
    authorized dealer.  97
    There are scratches around the hole(s) in the 
    presser foot.  Replace the presser f
    oot, or consult your 
    authorized dealer.  65
    There are scratches on the race.  Replace the race, or consult your authorized 
    dealer.  338
    Needle is defective.  Replace the needle.  67
    Upper threading is incorrect. Check the steps for threading the machine 
    and rethread the machine. 57
    Bobbin is set incorrectly. Reset the bobbin thread correctly. 54
    Presser foot is attached incorrectly. Attach the presser foot correctly. 65
    Screw of the presser foot holder is loose. Securely tighten the screw of the presser foot. 66
    Fabric is too thick. Use fabric that the needle can pierce when 
    the handwheel is turned. 75
    Fabric is fed forcefully when sewing thick fabric 
    or thick seams. Allow the fabric to be fed without being 
    forcefully pushed.
    Stitch length is too short. Adjust the stitch length. 79
    Stabilizer is not attached to fabric being 
    embroidered. Attach stabilizer.
    161, 200
    Bobbin thread is incorrectly wound. Use a correctly wound bobbin. 48
    ProblemCauseSolutionPage 
    						
    							TROUBLESHOOTING
    345
    Appendix
    9
    Fabric does not feed 
    through the machine Feed dogs are set in the down position. 
    Press  , and then turn the handwheel to 
    raise the feed dogs. 116
    Stitches are too close together.  Lengthen the stitch length setting. 79
    Wrong presser foot was used.  Use the correct presser foot.
    “STITCH SETTING 
    CHART”
    Needle is turned, bent or the point is dull.  Replace the needle.  67
    Thread is entangled.  Cut the entangled thread and remove it from 
    the race.  —
    Fabric puckers  There is a mistake in the upper or bobbin  threading.  Check the steps for threading the machine 
    and rethread it correctly. 54, 57
    Using improper needle or thread for the 
    selected fabric.  Check the “Fabric/Thread/Needle 
    Combination” chart.  69
    Thread tension is set incorrectly.  Adjust the thread tension.  79, 233
    Stitches are too long when sewing thin fabrics.  Shorten the stitch length.  79
    Needle is turned, bent or the point is dull.  Replace the needle. 67
    Spool cap is set incorrectly.  Check the method for attaching the spool cap, 
    then reattach the spool cap.  57
    Wrong presser foot.  Use the correct presser foot. “STITCH SETTING 
    CHART”
    High-pitched sound 
    while sewing  Dust or lint is caught in the feed dogs.  Remove the dust or lint. 
    338
    Pieces of thread are caught in the race.  Clean the race.  338
    Upper threading is incorrect.  Check the steps for threading the machine 
    and rethread the machine.  57
    There are scratches on the race.  Replace the race, or consult your authorized 
    dealer.  338
    A bobbin designed specifically for this machine 
    is not used. Incorrect bobbins will not work properly. Only 
    use a bobbin designed specifically for this 
    machine. 54
    Character pattern 
    does not turn out  Wrong presser foot was used.
    Attach the correct presser foot. “STITCH SETTING 
    CHART”
    Pattern adjustment settings were set incorrectly.  Revise  the pattern  adjustment settings.  162
    Did not use a stabilizer material on thin fabrics 
    or stretch fabrics.  Attach a stabilizer material. 
    161
    Thread tension is set incorrectly.  Adjust the thread tension.  79, 233
    Fabric was pulled, pushed or fed at an angle 
    while it was being sewn. Sew while guiding the fabric with your hands 
    so that the fabric is fed in a straight line. 72
    ProblemCauseSolutionPage 
    						
    							TROUBLESHOOTING
    346
    Embroidery pattern 
    does not sew out 
    correctly Thread is twisted. 
    Use scissors, etc., to cut the twisted thread 
    and remove it from the race, etc.  —
    Fabric was not inserted into the frame correctly 
    (fabric was loose, etc.).  If the fabric is not stretched tight in the frame, 
    the pattern may turn out poorly or there may 
    be shrinkage of the pattern. Set the fabric into 
    the frame correctly.  203
    Stabilizing material was not attached.  Always use stabilizing material, especially  with stretch fabrics, lightweight fabrics, fabrics 
    with a coarse weave, or fabrics that often 
    cause pattern shrinkage. See your authorized 
    dealer for the proper stabilizer. 200
    There was an object placed near the machine, 
    and the carriage or embroidery frame hit the 
    object during sewing.  If the frame bumps something during sewing, 
    the pattern will turn out poorly. Do not place 
    anything in the area where the frame may 
    bump it during sewing.  218
    Fabric outside the frame edges interferes with 
    the sewing arm, so the embroidery unit cannot 
    move.  Reinsert the fabric in the embroidery frame so 
    that the excess fabric is away from the sewing 
    arm, and rotate the pattern 180 degrees. 203
    Fabric is too heavy, so the embroidery unit 
    cannot move freely.  Place a large thick book or similar object 
    under the arm head to lightly lift the heavy 
    side and keep it level. —
    Fabric is hanging off the table.  If the fabric is hanging off the table during 
    embroidery, the embroidery unit will not move 
    freely. Place the fabric so that it does not hang 
    off the table or hold the fabric to keep it from 
    dragging.  218
    Fabric is snagged or caught on something.  Stop  the machine and place the fabric so that 
    it does not get caught or snagged.  —
    Embroidery frame was removed during sewing 
    (for example, to reset the bobbin). The presser 
    foot was bumped or moved while removing or 
    attaching the embroidery frame, or the 
    embroidery unit was moved.  If the presser foot is bumped or the 
    embroidery unit is moved during sewing, the 
    pattern will not turn out. Be careful when 
    removing or reattaching the embroidery frame 
    during sewing.  229
    Stabilizer is incorrectly attached, for example, it 
    is smaller than the embroidery frame. Attach the stabilizer correctly.
    200
    Loops appear on the 
    surface of the fabric 
    when embroidering The thread tension is incorrectly set.
    Adjust the thread tension. 233 - 235
    The tension of the upper thread is incorrectly set 
    for the combination of the fabric, thread and 
    pattern being used. Use the embroidery needle plate cover.
    219
    The combination of the bobbin case and bobbin 
    thread is incorrect. Change the bobbin case or bobbin thread so 
    that the correct combination is used. 218
    Machine does not 
    operate  There is no pattern selected. 
    Select a pattern. 91, 156, 190, 265
    “Start/Stop” button was not pushed.  Press the “Start/Stop” button.  15
    Main power switch is not turned on.  Turn the main power to ON.  26
    Presser foot is not lowered.  Lower the presser foot.  15
    “Start/Stop” button was pushed with the foot 
    controller attached.  Remove the foot controller, or use the foot 
    controller to operate the machine.  73
    The “Start/Stop” button was pressed while the 
    machine is set for the sewing speed controller to 
    control the zigzag stitch width. Use the foot controller instead of the “Start/
    Stop” button to operate the machine, or set 
    the Width control to OFF in the Sewing 
    settings. 35, 73
    All keys and buttons have been locked by  . Press   to unlock all keys and 
    buttons. 65, 67
    Embroidery unit does 
    not operate  There is no pattern selected. 
    Select a pattern.  190, 265
    Main power switch is not turned on.  Turn the main power to ON.  26
    Embroidery unit is not attached correctly.  Reattach the embroidery unit correctly.  188
    Embroidery frame was attached before the unit 
    was initialized.  Perform the initialization process correctly. 
    188
    Nothing happens, 
    even if the LCD 
    display is pressed  The screen  has  been locked. 
    Press either of the following keys to unlock the 
    screen.   —
    The fabric feeds in the 
    opposit e direction. The feed mechanism is damaged.
    Cont
     act your dealer or the nearest authorized 
    service center. —
    The LCD screen is 
    fogged up. Condensation has formed on the LCD screen. After a while, the cloudiness will disappear.
    —
    ProblemCauseSolutionPage 
    						
    							TROUBLESHOOTING
    347
    Appendix
    9
     CAUTION
     This machine is equipped with a thread detection device. If the “Start/Stop” button is pushed before the upper threading is done, the machine will not operate properly. Also, depending on the pattern selected, 
    the machine may feed the fabric even if the needle is raised. This is due to the needle bar release 
    mechanism. At these times, the machine will make a sound different from what is made during normal 
    sewing. This is not the sign of a malfunction. 
     If the power is disconnected during sewing: Turn the main power to OFF and unplug the machine. 
    If you restart the machine, follow the instructions for operating the machine correctly.  
    						
    							ERROR MESSAGES
    348
    ERROR MESSAGES
    If the machine is not properly set and the “Start/Stop” button or the “Reverse/Reinforcement Stitch” button 
    is pressed, or if the operation procedure is incorrect, the machine does not start. An alarm sounds and an 
    error message is displayed on the LCD. If an error message displays, follow the instructions in the 
    message. 
    Below is an explanation of error messages. Refer to these when necessary (if you press   or do the 
    operation correctly while the error message is displayed, the message disappears). 
     CAUTION
     Be sure to rethread the machine. If you press the “Start/Stop” button without rethreading the machine, the thread tension may be wrong or the needle may break and cause injury. 
    This message is displayed 
    when the motor locks due to 
    tangled thread or for other 
    reasons related to thread 
    delivery. 
    This message is displayed 
    when the embroidery unit is 
    initializing. 
    This message is displayed 
    when you try to sew with a 
    stitch other than a middle 
    needle position stitch while 
    the single-hole needle plate is 
    installed. 
    This message is displayed 
    when the needle plate is 
    removed with the machine on 
    or when the machine is 
    turned on and embroidery or 
    embroidery edit mode is 
    selected (see page 54).
    This message is displayed 
    when the machine needs to 
    be maintained. (see page 
    341)This message is displayed 
    when the needle plate cover 
    is not attached.
    This message is displayed 
    when you try to combine 
    more than 71 patterns. 
    This message is displayed 
    when the buttonhole lever is 
    up, a buttonhole stitch is 
    selected, and the “Start/ 
    Stop” button or “Reverse/
    Reinforcement Stitch” button 
    is pushed. 
    This message is displayed 
    when the speed control lever 
    is set to control the zigzag 
    stitch width, and the “Start/ 
    Stop” button is pushed. Use 
    the foot controller to operate 
    the machine.  
    						
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