Brother Print Server Nc 8100h User Guide

							CHAPTER 13 TROUBLESHOOTING 
13-15 
DLC/LLC Troubleshooting 
 
If you are having trouble printing with DLC/LLC, check the 
following: 
 
1.  Make sure that the DLC/LLC protocol is enabled using either BRAdmin, 
a web browser or TELNET. 
 
2.  Make sure that the MAC address of the Windows
® setting is as same as 
the print configuration page result. 
 
 
Web Browser Troubleshooting (TCP/IP) 
 
1.  If you can not connect to the Print / Fax server using your web browser 
it may be worth checking the Proxy Settings of your browser. Look in 
the Exceptions setting and if necessary, type in the IP address of the 
Print / Fax server. This will stop your PC from trying to connect to your 
ISP or proxy server every time you wish to look at the printer server. 
 
2.  Make sure that you are using the proper Web Browser, we recommend 
Netscape Navigator version 4.xx or later/ Microsoft Internet Explorer 
version 4.xx or later. 
 
  
						

							CHAPTER 13 TROUBLESHOOTING 
13-16 
Internet Fax Troubleshooting 
 
1.  If there is a mail delivery error while sending an Internet Fax, the mail 
server will send an error message back to the FAX/MFC and the error 
message will be printed. If there is an error while receiving mail, an error 
message is printed (Ex. The message being sent to the FAX/MFC was 
not in a TIFF-F format.) All documents transmitted to the FAX/MFC via 
E-mail must be in a TIFF-F format.  
2.  If an error message is printed while receiving E-mail text from a PC 
“ATTACHED FILE FORMAT NOT SUPPORTED” the senders mail 
application may not be set for a “Plain Text” format or “Vcard” the 
virtual business card feature may be set to ON 
3.  If the receiver’s mail system is not compatible with the MIME format, 
you cannot transmit a document to the receiver. Depending on the 
receiver’s server, there are some cases that the error mail will not be sent 
back. 
4.  Messages cannot be received in an HTML format. This format is not 
supported. All messages must be received in a TIFF-F Format. 
5.  If the size of a documents image data is huge, there is a possibility of 
unsuccessful transmission if the system administrator has imposed a 
limit on the maximum size of E-mails and their attachments. The 
document you are sending should be separated into smaller documents 
that will be accepted by the mail server. (Ex. A 42 page document of the 
CCITT#1 test chart is approximately 1Mbyte in size). 
6.  If you do not receive E-mail, check the Auto Polling setting and Polling 
frequency. 
7.  If you cannot retrieve mail from the mail server, check the settings for 
the POP3 server and Mailbox name. Check that the POP3 password is 
entered correctly. This setting is case sensitive. 
8.  If Relay Broadcast is not forwarding E-mail to a G3 Fax, check the 
Relay Broadcast settings and Relay Domain registration. A Relay 
Domain must be entered for this function to work. 
9.  The Relay Broadcasting and Broadcasting features cannot be used at the 
same time. 
10.  Relay Broadcast can support the relay of a document up to a maximum 
of 48 Fax machines through conventional telephone lines. If sending to 
more than 48 locations the sender must divide the transmission locations 
into 48 locations or less for each relay broadcast. 
11.  When receiving E-mail messages from the POP server, the FAX/MFC 
can receive a maximum of 32 mail messages. If there are more than 32 
mail messages in the POP server, the FAX/MFC will receive a 
maximum of 32 mail massages and then receive the remaining after the 
next polling interval. 
12.  The NC-8100h Print / Fax Server requires a portion of the user memory 
for operation. With the NC-8100h installed the number of Fax sheets 
that can be sent or received will be reduced (by approximately 30 pages 
of the brother No1 Test Chart) from the standard FAX/MFC capacity. 
 
 
  
						

							CHAPTER 14 BROTHER NETWORK PC FAX SOFTWARE  
14-1 
14 
141CHAPTER FOURTEEN 
 
Brother Network PC Fax 
Software
 
 
Installing and using the Brother 
Network PC Fax Software 
 
Overview 
 
The Brother NETWORK PC FAX feature allows you to use your PC to send 
any application or document file as a standard fax. You can create a file in 
any application on your PC, and then send it as a NETWORK PC FAX. You 
can even attach a cover page note. All you have to do is set up the receiving 
parties as Members or Groups in your PC FAX Address Book or simply enter 
the destination address or fax number into the User Interface. You can use the 
Address Book Search feature to quickly find members to send your fax.  
 
Quick Tips: 
 
Please refer to the 
“Important Information” sections before using Brother 
Network PC Fax. 
 
 
 
1.  Ensure that Network PC Fax is set to “Enable” in the Sending tab of Setup. 
 
2.  To send an E-mail from Brother Network PC Fax you can either enter the   
E-mail address in the To: field or in the display for Facsimile Style using the 
PC keyboard or select the member from the Address Book. The member 
must have E-mail selected as the chosen destination for that member.  
 
3.  To send an Internet Fax from Brother Network PC Fax you can either enter 
the Internet Fax address in the To: field or in the display for Facsimile style 
using the PC keyboard or select the member from the Address Book. The 
member must have FAX/MFC Mail Address selected as the chosen 
destination for that member.  
4.  To send a Network Fax simply select a member from the address book or 
enter the fax number into the User Interface with the PC keyboard. The 
member must have Fax selected as the chosen destination for that member.   Important Information: 
Please check Brother 
Solutions centre for the 
latest updates available for 
Brother Network PC Fax. 
Visit
 
http://solutions.brother.com/
  
						

							CHAPTER 14 BROTHER NETWORK PC FAX SOFTWARE  
14-2 
Installing Network PC Fax 
 
Insert the CDROM supplied with your Brother FAX/MFC, the installer 
screen will automatically start. From the installer screen select your model 
and language (if these options are present), then select Network Applications 
for (optional NC-8100h Print / Fax Server), then select Brother PC Fax and 
follow the screen prompts. When prompted reboot your PC. 
 
It is now necessary to install the Brother Network Print Software from the 
CDROM so you need to reinsert the CDROM. Select Network Applications 
for (optional    NC-8100h Print / Fax Server), then select Network Print 
Software. Follow the screen prompts, you will prompted for the IP address of 
the NC-8100h. If in any doubt contact your Network Administrator. 
 
Note: If you have already installed the FAX/MFC as a network printer you 
may have already installed the Brother Network Print Software. 
To check select Start | Settings | Printers 
 
Highlight the Brother PC Fax driver from the list and right click the mouse 
button and select properties then select the details tab. 
 
 
 
Select the “Print to Following Port” as illustrated above, if Brother LPR Port 
is listed for your FAX/MFC you can just specify for Brother Network Fax to 
use this previously installed port. If you have multiple Brother LPR ports 
please ensure that you select the correct port address. If in any doubt please 
contact your Network Administrator. 
 
 
 
 
 
  Important Information: 
If the installer screen does 
not appear automatically 
select Start | Run and type 
X:/setup.exe 
(X:/ should be the drive 
letter of your CD ROM 
drive on your PC).  
						

							CHAPTER 14 BROTHER NETWORK PC FAX SOFTWARE  
14-3 
Setting Up User Information 
 
1.  Access the User Information from the FAX Sending dialog box by 
clicking 
 OR—From the Start menu, select Program File, Brother, Brother 
MFL Pro, and then select PC-FAX Setting. 
The Brother PC Fax Setup dialog box will appear: 
 
 
 
2.  Enter the required User information. This information is required to 
create the Fax Header and Cover Page. 
 
3.  To save the User Information, click OK.  
						

							CHAPTER 14 BROTHER NETWORK PC FAX SOFTWARE  
14-4 
Setting Up Sending Information 
 
 
Brother Network PC Fax can be configured through the Sending tab.   
 
 
 
This software can be used in a network environment and with a locally 
connected machine. It is important that when used in a network environment 
the Network PC Fax is set to enable.   
 
The include header option sends an additional page of information along 
with fax or E-mail data which contains user and subject information. 
 
If the Network PC Fax is being used, a private telephone exchange system 
and an outside line access number is needed this can be pre programmed in 
the Dial Settings on the Sending Information page. 
 
The user has the choice of two interfaces. To change the user interface 
change the interface setting above. 
 
Facsimile Style    Simple Style 
 
 
Network PC Fax also offers the option to save the address book in any 
location including a network shared folder that can be used by other users of 
Network PC Fax by using a central address book. 
Important Information 
Please ensure that Network 
Fax is “Enabled”.  
						

							CHAPTER 14 BROTHER NETWORK PC FAX SOFTWARE  
14-5 
Setting Up Speed Dial 
 
 
 
 
Access the Speed Dial tab from the Brother PC-FAX Setup dialog box by 
clicking the Speed Dial tab. (To use the feature you must select the 
Facsimile Style user interface.) You can register any address or group on one 
of the ten Speed Dial buttons. 
 
To register an address on a Speed Dial location: 
1.  Click the Speed Dial location you want to program. 
2.  Click the address or group you wish to assign to the Speed Dial location. 
3. Click the Add>> button to program the Speed Dial location. 
 
To clear a Speed Dial location: 
1.  Click the Speed Dial location you want to clear. 
2. Click the Clear button.  
						

							CHAPTER 14 BROTHER NETWORK PC FAX SOFTWARE  
14-6  The Address Book 
 
From the Start menu, select Program File, Brother, Brother MFL Pro, and 
then click Address Book. The Brother Address Book dialog box will appear: 
 
 
Setting Up a Member in the Address Book 
 
In the Brother Address Book dialog box you can add, edit and delete stored 
information for members and groups. 
1.  In the Address Book dialog box, click the 
 icon to add a member. 
The Brother Address Book Member Setup dialog box will appear: 
 
 
2.  In the Brother Address Book Member Setup dialog box, type the member’s 
information. 
 
Name and Fax are required fields. You can also enter the an E-mail contact 
address and FAX/MFC address for the address book member Click the OK 
button to save the member’s information.  Important Information:  
When creating the Address 
Book member please selec
t
the method of default 
delivery.  
						

							CHAPTER 14 BROTHER NETWORK PC FAX SOFTWARE  
14-7 
Setting Up a Group for Broadcasting 
 
If you repeatedly send the same PC-FAX to multiple recipients, you can 
combine members into a Group. 
 
 
 
1. In the Brother Address Book dialog box, click the “New Group” button to 
create a group. 
 
     
 
2.  The Brother Address Book Group Setup dialog box appears: 
 
 
 
3.  Type the name of the new group in the Group Name field. 
4. In the Available Names box, select each member to be included in the 
Group, and then click Add>>. 
5.  Members you add to the group will be listed in the Group Members box. 
6.  After all the members have been added, click OK. 
  
						

							CHAPTER 14 BROTHER NETWORK PC FAX SOFTWARE  
14-8  Editing Member Information 
To edit a Member or Group: 
 
1.  Select the Member or Group you want to edit. 
 
2. Click the 
 Edit icon. 
 
3.  Edit the Member or Group information. 
 
4. Click OK to save your changes. 
 
Deleting a Member or Group 
To delete a Member or Group: 
 
1.  Select the Member of Group you want to delete. 
 
2. Click the 
 Delete icon. 
 
3. Click OK when the Delete OK? dialog appears. 
 
Exporting the Address Book 
 
You can export the address book to an ASCII text file (*.csv). 
 
To export the current telephone book: 
 
1.  From the Address Book select File, point to Export, and then click Text—
OR—Click Vcard and go to Step 5. 
 
2.  Select the data fields you wish to Export from the Available Items column, 
and then click Add>>. 
 
3.  If you are exporting to an ASCII file, select Divide Character - Tab or 
Comma. This selection inserts a Tab or Comma between each data field 
when it is Exported. 
 
4. Select the OK button to save the data. 
 
5.  Type in the name of the file, and then select Save. 
 
6.  If you are creating a Vcard, you must first select the member. 
 
7.  Select items in the order you want them listed.