Brother Print Server Nc 8100h User Guide

CHAPTER 13 TROUBLESHOOTING 
13-5 
Intermittent Problems 
 
If the Print / Fax server and printer start up OK, but you 
intermittently have problems printing, check the following: 
 
1.  If you can print small jobs but large graphics jobs are distorted or 
incomplete, make sure that you have adequate memory in your printer 
and the latest printer driver installed on your computer. The latest 
Brother printer drivers can be downloaded from 
http://solutions.brother.com. 
 
2.  Check the individual protocol...

CHAPTER 13 TROUBLESHOOTING 
13-6 
TCP/IP Troubleshooting 
 
If you are using TCP/IP and cannot print to the Print / Fax server 
and you have checked the hardware and network as described in the 
previous steps, then check the following: 
 
It is always a good idea to try following in order to eliminate the 
possibility of Setup errors. 
 
Turning off the printer and then again, 
Deleting and recreating the Print / Fax server and creating a new 
print queue in order to eliminate the possibility of setup...

CHAPTER 13 TROUBLESHOOTING 
13-7 
UNIX Troubleshooting 
 
1.  Make sure that the /etc/printcap file (if applicable) is typed in correctly. 
In particular, look for missing : and \ characters, because a small 
error anywhere in the file can have major consequences. Also check the 
/usr/spool directory to make sure that you have created a valid spool 
directory. 
 
2.  If you are using a Linux operating system, the X-Window Print tool 
program that is included with Linux may not properly configure the...

CHAPTER 13 TROUBLESHOOTING 
13-8 
 
 
6.  If you are having trouble printing more than one job at a time, try 
increasing the IP timeout using the SET IP TIMEOUT command or 
using BRAdmin.  
 
7.  If text or PCL jobs are run together, try setting the service (remote 
printer) with EOT set to string number 2 (E). For example:  
 
SET SERVICE BRN_xxxxxx_P1 EOT 2 
 
8.  If the lines of a text file are staggered, make sure that you have specified 
a remote printer (rp) name of TEXT in your /etc/printcap...

CHAPTER 13 TROUBLESHOOTING 
13-9 
Windows® NT®/LAN Server (TCP/IP) 
Troubleshooting 
 
If you are having trouble printing with Windows® NT® or LAN 
Server, check the following: 
 
1.  Make sure that TCP/IP and TCP/IP print service are installed and 
running on the Windows
® NT® system or the LAN Server file server. 
 
2.  If you are using DHCP and you have not created a reservation for the 
Print / Fax server, make sure that you enter the NetBIOS name of the 
Print / Fax server in the Name or address of...

CHAPTER 13 TROUBLESHOOTING 
13-10 
Windows® 95/98/Me Peer-to-Peer (HP 
JetAdmin compatible method) 
Troubleshooting 
 
If you are having trouble printing on a Windows® 95/98/Me Peer-to-
Peer network, check the following (HP JetAdmin compatible 
method): 
 
1.  If the Print / Fax server does not show up under JetAdmin on a 
Windows
® 95/98/Me Peer-to-Peer network, try removing all of the 
Windows® 95/98/Me network software from the Network Control panel 
and then reinstalling them as follows: 
 
First...

CHAPTER 13 TROUBLESHOOTING 
13-11 
Brother Internet Print (TCP/IP) 
Troubleshooting 
 
1.  The first step in troubleshooting is to make sure that you have a valid E-
mail connection on both the sending PC and the receiving Print / Fax 
server. Try sending an E-mail message from the PC to a user at the 
remote site who can receive mail via the POP3 server. If this does not 
work, there may be an E-mail configuration problem on the PC, on the 
local E-mail server, or on the remote POP3 server. Double check...

CHAPTER 13 TROUBLESHOOTING 
13-12 
Windows® 95/98/Me/2000/XP FTP/IPP 
Troubleshooting 
 
 
Want to use a different Port number other than 631 
If you are using Port 631 for IPP printing, you may find that your 
firewall may not let the print data through. If this is the case, use a 
different port number (port 80), or configure your Firewall to allow 
Port 631 data through. 
 
To send a print job using IPP to a printer using Port 80 (the standard 
HTTP port) enter the following when configuring your...

CHAPTER 13 TROUBLESHOOTING 
13-13 
Novell NetWare Troubleshooting 
 
If you cannot print from NetWare and you have checked the 
hardware and network as described in the previous steps, first verify 
that the Brother Print / Fax server is attached to the server queue by 
going to PCONSOLE, selecting PRINT QUEUE INFORMATION, 
and then CURRENTLY ATTACHED SERVERS. If the Print / Fax 
server does not appear in the list of attached servers, then check the 
following: 
 
It is always a good idea to try...

CHAPTER 13 TROUBLESHOOTING 
13-14 
AppleTalk Troubleshooting 
 
If you cannot print from an AppleTalk for Macintosh computer and 
you have checked the hardware and network as described in the 
previous steps, then check the following: 
 
1.  Make sure that you are running Phase 2 AppleTalk and that you have 
selected the correct network interface from the AppleTalk Control Panel 
on the Macintosh. 
 
2.  Make sure that the AppleTalk protocol of the Print / Fax server is 
enabled. 
 
3.  Verify that you...