Brother MFC 8460N User Manual

Troubleshooting and routine maintenance
117
DR Mode in UseThe machine is set to Distinctive 
Ring mode. You can not change 
the Receive Mode from Manual to 
another mode.Set Distinctive Ring to Off. See Turning off 
Distinctive Ring on page 48.
Drum Near EndThe drum unit is near the end of its 
life.Use the drum unit until you have a print quality 
problem; then replace the drum unit with a new 
one.
See Replacing the drum unit (DR-520) on page 
135.
The drum counter was not reset 
when a new drum was...

118
Out of MemoryThe machine’s memory is full.Fax sending or copy operation in progress
Do one of the following:
„Press Start to send or copy the scanned 
pages.
„Press Stop/Exit and wait until the other 
operations in progress finish, and then try 
again.
„Clear the data from the memory. (See Out of 
Memory message on page 39 or page 84.)
Printing operation in process
Do one of the following:
„Reduce print resolution. (See Advanced tab 
in the Software User’s Guide on the 
CD-ROM.)
„Clear the faxes from...

Troubleshooting and routine maintenance
119
Toner Life 
EndThe toner cartridge and drum unit 
assembly is not installed properly, 
or the toner cartridge is used up 
and printing is not possible.Do one of the following:
„Re-install the toner cartridge and drum unit 
assembly.
„Replace the toner cartridge with a new one. 
(See Replacing the toner cartridge 
(TN-550/TN-580) on page 132.)
Toner LowIf the LCD shows Toner Low, you 
can still print; however, the 
machine is telling you that the toner...

120
Checking if the machine has 
faxes in its memoryC
If the LCD shows an error message then you 
can check to see if there are faxes in the 
machine’s memory.
aPress Menu, 9, 0, 1.
bDo one of the following:
„If the LCD shows No Data, there 
are no faxes left in the machine’s 
memory.
„If the LCD shows Dial & Start, 
there are faxes in the machine’s 
memory.
• You can send the faxes to 
another fax machine. See 
Sending faxes to another fax 
machine on page 120.
• You can send the faxes from the...

Troubleshooting and routine maintenance
121
Document jamsC
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
C
The document may get jammed if it is not 
inserted or fed properly, or if it is too long. 
Follow the steps below to clear a document 
jam.
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under the 
document cover
C...

122
Document is jammed at the output 
tray
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
Document is jammed in the duplex 
slot (MFC-8670DN, MFC-8860DN and 
MFC-8870DW only)
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
HOT SURFACE 
After you have just used the machine, some...

Troubleshooting and routine maintenance
123
cPress the cover release lever to open 
the front cover. 
 
dSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of the paper tray opening.
 
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
ePut the drum unit and toner cartridge...

124
Paper is jammed at the back of the 
machine
C
aPress the cover release lever to open 
the front cover.
 
bTake out the drum unit and toner 
cartridge assembly.
 
cOpen the back cover.  
d Pull the tabs at the left and right hand 
sides toward you to open the fuser 
cover (1). 
 
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the back cover.
1
 

Troubleshooting and routine maintenance
125
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hClose the front cover.
Paper is jammed in the duplex tray 
(MFC-8660DN, MFC-8670DN, 
MFC-8860DN and MFC-8870DW only)
C
aPull the duplex tray completely out of the 
machine.
 
bPull the jammed paper out of the 
machine or the duplex tray.
 
cPut the duplex tray back in the machine. 
Paper is jammed inside the drum unit 
and toner cartridge assembly
C
aPress the cover release lever to open...

126
cHold down the lock lever on the right and 
take the toner cartridge out of the drum 
unit.
Take out the jammed paper if there is 
any inside the drum unit.
 
dPut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock lever will 
lift automatically.
 
ePut the drum unit and toner cartridge 
assembly back in the machine.
 
fClose the front cover.
Routine maintenanceC
CAUTION 
The drum unit contains toner, so handle it 
carefully. If toner...