Brother Mfc 795cw User Manual

Troubleshooting and Routine Maintenance155
B
Paper JamPaper is jammed in the machine. Open the Jam Clear Cover (at the back of 
the machine) and pull out the jammed 
paper by following steps in Printer jam or 
paper jam  on page 160.
Make sure the paper length guide is fit to 
the paper size. Do not extend the paper 
tray when you load A5 or smaller size 
paper.
Touchscreen 
initialization 
failed The Touchscreen was pressed 
before the power on initialization 
was completed. Make sure that there is...

156
Unable to Clean 46
Unable to Init. 46
Unable to Print 46The ink absorber box or flushing 
box is full. These components are 
periodic maintenance items that 
may require replacement after a 
period of time to ensure optimum 
performance from your Brother 
machine. The need to replace 
these items and the time period 
before replacement is dependent 
on the number of purges and 
flushes required to clean the ink 
system. These boxes acquire 
amounts of ink during the different 
purging and flushing...

Troubleshooting and Routine Maintenance157
B
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward. If you do not press a key after 
1 minute the animation starts running 
automatically again.
Note
You can press  d or  c to pause the auto-
animation and go back to step-by-step 
mode.
 
Transferring your faxes or 
Fax Journal reportB
If the LCD shows:
„ Unable to...

158
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Set your 
station ID  in the Quick Setup Guide .)
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  MENU.
cPress  aor b to display  Service.
dPress Service .
ePress Data Transfer .
fPress Fax Transfer .
gDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit .
„ Enter the fax number to which faxes...

Troubleshooting and Routine Maintenance159
B
Document jamB
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
IMPORTANT
To avoid future document jams close the 
ADF cover properly by pressing...

160
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aIf the paper support flap is open, close it, 
and then pull the paper tray completely 
out of the machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.
„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have...

Troubleshooting and Routine Maintenance161
B
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely in the open position. Make sure 
that there is no jammed paper left inside 
the machine.
 
IMPORTANT
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as  shown in the illustration, you cannot move 
the print head. Hold down  Stop/Exit...

162
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 
4 cartridges. When the machine detects an 
ink cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you...

Troubleshooting and Routine Maintenance163
B
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fGently push in the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, the LCD may ask...

164
IMPORTANT
• DO NOT take out ink cartridges if you do not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink 
left in the cartridge.
• DO NOT touch the cartridge insertion  slots. If you do so, the ink may stain your 
skin.
• If ink gets on your skin or clothing  immediately wash it off with soap or 
detergent.
• If you mix the colors by installing an ink  cartridge in the wrong position, clean the 
print head several times after...