Brother Mfc 795cw User Manual

Troubleshooting and Routine Maintenance145
B
Cannot receive a fax.
(continued)Another device or service at your location may be answering the call before your 
Brother machine answers. To test this, lower the ring delay setting:
„ If the answer mode is set to  Fax Only or Fax/Tel , reduce the ring delay to 
1 ring. (See  Ring Delay on page 47.)
„ If the answer mode is set to  Manual, reduce the number of rings programmed 
on your answering machine to 2.
„ If the answer mode is set to  Manual, DO NOT...

146
Sending Faxes
DifficultySuggestions
Cannot send  a  fax. Check all line cord connections. Make sure the telephone line cord is plugged into  the telephone wall jack and the LINE jack of the machine.
Make sure that the Fax   key is illuminated. (See  Entering Fax mode 
on page 34.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See  Reports 
on page 89.)
Transmission Verification Report 
says ‘ RESULT :NG ’. There...

Troubleshooting and Routine Maintenance147
B
Copying Difficulties
DifficultySuggestions
Cannot make a copy. Make sure that the Copy   key is illuminated. (See  Entering Copy mode 
on page 94.)
Poor copy results when using the 
ADF. Try using the scanner glass. (See 
Using the scanner glass on page 21.)
Copies are blank. Make sure you are loading the document properly. (See  Loading documents 
on page 21.)
Vertical black lines or streaks 
appear in copies. Vertical black lines or streaks on copies are...

148
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the...

Troubleshooting and Routine Maintenance149
B
The network scanning feature does 
not work.
Firewall settings on your PC may be rejecting the necessary network connection. 
Follow the instructions below to configure the Firewall. If you are using a personal 
Firewall software, see the User’s Guide for your software or contact the software 
manufacturer.
For Windows
® XP SP2 and Windows Vista® users, see  Firewall settings  in the 
Software User’s Guide  on the CD-ROM.
For Windows
® XP SP1 user’s, please...

150
Dial ToneB
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress MENU.
bPress  aor b to display 
Initial Setup .
cPress Initial Setup .
dPress aor b to display  Dial Tone .
ePress Dial Tone .
fPress Detection  or No Detection .
gPress Stop/Exit .
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for...

Troubleshooting and Routine Maintenance151
B
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the problem and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting...

152
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are not using genuine 
Brother Innobella™ ink the 
machine may not detect the ink 
cartridge. Use a new Genuine Brother Innobella™ 
Ink Cartridge. If the error is not cleared, call 
Brother Customer Service.
An ink cartridge is not installed 
properly. Take out the new ink cartridge and re-
install it slowly until it clicks....

Troubleshooting and Routine Maintenance153
B
Image Too Long.The proportions of your photo are 
irregular so effects could not be 
added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too small 
to trim. Choose a larger image.
Ink low One or more of the ink cartridges 
are near the end of their life. If a 
sending machine has a color fax 
to send, your machine’s 
‘handshake’ will ask that the fax 
be sent as black & white. If the 
sending machine has the ability to...

154
No Paper FedThe Photo Bypass Tray is in the 
Photo printing position. Verify that the Photo Bypass Tray is in the 
Normal
 printing position. (See step d and 
the Important note in  Loading photo paper 
on page 14.)
The machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Black Start  or Color Start .
„ Remove the paper and load it again 
and then press  Black Start or 
Color Start . (See Loading...