Brother Mfc 7220 User Manual
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Chapter 11 11 - 3 Machine too Hot The inside of the machine is too hot. Make sure you can hear the fan in the machine spinning and the exhaust outlet isn’t blocked by something. If the fan is spinning, remove any obstacles that surround the exhuast outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning, you need to save the faxes before you follow the suggestions below. (For FAX-2820 and MFC-7220) When you turn off the machines power switch its memory will be cleared. To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11-6. If there are faxes you need to save them before following the suggestions below (To save the faxes, see Forwarding faxes to another fax machine on page 11-6. For MFC-7220 also see Transferring faxes to your PC (MFC-7220 and MFC-7225N only) on page 11-6). Turn off the machines power switch and then turn it on again. If the error message continues, leave the machine for several minutes and try it again. (For FAX-2920 and MFC-7225N) Turn off the machines power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.) No cartridge The toner cartridge is not installed properly. Reinstall the toner cartridge. No Paper Fed The machine is out of paper or paper is not properly loaded in the paper tray. Refill the paper in the paper tray and then press Start. — OR — Remove the paper and load it again and then press Start . No Response/Busy The number you dialed does not answer or is busy. Verify the number and try again. Not Registered You tried to access a One-Touch or Speed Dial number that is not programmed. Set up the One-Touch or Speed Dial number. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.) ERROR MESSAGES ERROR MESSAGE CAUSE ACTION
Troubleshooting and routine maintenance11 - 4 11 Out of MemoryThe machine’s memory is full. (Fax sending or copy operation in progress) Press Start to send or copy the scanned pages. — OR — Press Stop/Exit and wait until the other operations in progress have finished and then try again. — OR — Clear the faxes from the memory. (See Out of Memory message on page 8-7.) (Printing operation in process) Reduce print resolution. (For details Advanced tab in the Software User’s Guide on the CD-ROM.) (FAX-2820 only: For details regarding print resolution and printer memory, please see the Printer Manual which can be downloaded from the solutions.brother.com Web site.) — OR — Clear the faxes from the memory. (See Out of Memory message on page 8-7.) Paper jam Inside The paper is jammed inside the machine. (See Paper jams on page 11-7.) Paper Jam Rear The paper is jammed in the back of the machine. (See Paper jams on page 11-7.) Paper Jam Tray The paper is jammed in the paper tray of machine. (See Paper jams on page 11-7.) Toner Life End The toner cartridge and drum unit assembly is not installed or it is not installed properly. —OR — The toner is used up and printing is not possible. Re-install the toner cartridge and drum unit assembly. — OR — Replace the toner cartridge with a new one. (See Replacing the toner cartridge (TN-350) on page 11-24.) Toner Low The toner cartridge is near the end of its life and the toner will soon run out. Order a new toner cartridge now. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION
Chapter 11 11 - 5 Unable to Init. (Initialize) Unable to Print Unable to Scan The machine has a mechanical problem. (For FAX-2820 and MFC-7220) When you turn off the machines power switch its memory will be cleared. To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11-6. If there are faxes you need to save them before following the suggestions below (To save the faxes, see Forwarding faxes to another fax machine on page 11-6. For MFC-7220 also see Transferring faxes to your PC (MFC-7220 and MFC-7225N only) on page 11-6). Turn off the machines power switch and then turn it on again. If the error message continues, leave the machine for several minutes and try it again. (For FAX-2920 and MFC-7225N) Turn off the machines power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.) Wrong Paper Size Paper is not the correct size. Load the correct size of paper (Letter, Legal or A4) and then press Start. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION
Troubleshooting and routine maintenance11 - 6 11 Checking if the machine has faxes in its memory 1Press Menu/Set , 9, 0, 1. 2If the LCD shows No Data, there are no faxes left in the machine’s memory. — OR — If the LCD shows Enter Fax No. there are faxes in the machine’s memory. You can transfer the faxes to another fax machine. See Forwarding faxes to another fax machine on this page. (MFC-7220 and MFC-7225N only) You can transfer the faxes from the machine’s memory to your PC. See Transferring faxes to your PC (MFC-7220 and MFC-7225N only) on this page. Forwarding faxes to another fax machine If you have not set up your Station ID you cannot enter fax forward mode. (See Setting the Station ID on page 2-2.) 1Enter the fax number to which the faxes will be forwarded. 2Press Start. Note You can transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9 , 0, 2 in Step 1. Transferring faxes to your PC (MFC-7220 and MFC-7225N only) You can transfer the faxes from your machine’s memory to your PC. 1Press Stop/Exit . 2Make sure you have installed MFL Pro Suite on your PC, and then turn on PC Fax Receiving on the PC. (For details about PC Fax Receive, see Using Brother PC-Fax Software in the Software User’s Guide on the CD-ROM.) 3Make sure you have set PC Fax Receive on the machine. (See Setting PC Fax Receive (MFC-7220 and MFC-7225N only) on page 6-3.) During setup the LCD will ask if you want to transfer the faxes to your PC. 4To transfer all faxes to your PC, press 1. — OR — To exit and leave the faxes in the memory, press 2. Note If there is an error on the machine’s LCD, after the faxes have been transferred disconnect the machine from the power source for several minutes, and then reconnect it.
Chapter 11 11 - 7 Document jams If the document is jammed, follow the steps below. Document was not inserted or fed properly, or was too long 1Open the control panel cover. 2Carefully pull the jammed document toward the front of the machine. 3Close the control panel cover. Press Stop/Exit . Paper jams To clear paper jams, please follow the steps in this section. Paper is jammed inside the machine 1Pull the paper tray completely out of the machine. 2Pull the jammed paper out of the paper tray opening. WARNING After you have just used the machine, some parts inside the machine are extremely hot. When you open the front cover or back cover of the machine, never touch the shaded parts shown in the following diagram.
Troubleshooting and routine maintenance11 - 8 11 3Open the front cover. 4Pull out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening. 5Put the drum unit and toner cartridge assembly back into the machine. 6Close the front cover. 7Put the paper tray in the machine. CAUTION To prevent damage to the machine caused by static electricity, do not touch the electrodes shown in the following diagram.
Chapter 11 11 - 9 Paper is jammed at the back of the machine 1Open the front cover. 2Pull out the drum unit and toner cartridge assembly. 3Open the back cover. 4Pull the tab toward you to open the rear chute cover. 5Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down on the blue tab with one hand as you gently pull out the paper with the other hand. 6Close the back cover. 7Put the drum unit and toner cartridge assembly back into the machine. 8Close the front cover.
Troubleshooting and routine maintenance11 - 10 11 Paper is jammed inside the drum unit and toner cartridge assembly 1Open the front cover. 2Pull out the drum unit and toner cartridge assembly. 3Hold down the lock lever on the left and pull the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit. 4Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically. 5Put the drum unit and toner cartridge assembly back into the machine. 6Close the front cover.
Chapter 11 11 - 11 If you are having difficulty with your machine If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com . DIFFICULTYSUGGESTIONS Printing or Receiving Faxes Condensed print and horizontal streaks or the top and bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. If there is still a problem, call Brother Customer Service at 1-800-284-4329 ( in USA) or 1-877-BROTHER ( in Canada). Poor print quality See Improving the print quality on page 11-16. Vertical black lines when receiving Sometimes you may see vertical streaks/black lines on the faxes you receive. Your machine’s primary corona wire may be dirty, or the sending party’s fax scanner may be dirty. Clean your primary corona wire (See Cleaning the corona wire on page 11-24), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 ( in USA) or 1-877-BROTHER ( in Canada). Horizontal streaks; lines are missing. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages. If the received faxes are divided and printed on two pages or if you get an extra blank page, your Paper Size setting may not be correct for the paper you are using. (See Setting the Paper Size on page 2-4.) Make sure that auto reduction menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction) on page 4-4.) Phone Line or Connections Dialing does not work. Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse (For Canada only) on page 5-4.) Check all line cord connections and that the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook/Hold or by lifting the handset of the external phone and dialing the number. Send a manual fax by lifting the handset and dialing the number. Wait to hear fax receiving tones before pressing Start. The machine does not answer when called. Make sure the machine is in the correct receiving mode for your setup. (See Basic sending operations on page 3-4.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. Sending Faxes Poor fax send quality Change your resolution to Fine or S.Fine . Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 11-22.)
Troubleshooting and routine maintenance11 - 12 11 Transmission Verification Report says ‘RESULT:NG’ or ‘RESULT:ERROR’.There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Fax Storage (See Turning off Remote Fax Options on page 6-4), print fax messages in memory (See Printing a fax from the memory on page 4-5) or cancel a Delayed Fax or Polling Job (See Canceling a fax in progress on page 3-8). If the problem continues, ask the telephone company to check your phone line. If you frequently get transmission errors due to possible interference on the phone line, try changing the Compatibility setting to Basic. (See Compatibility on page 11-20.) Vertical black lines when sending. If the copy you made shows the same problem, your scanner is dirty. (See Cleaning the scanner glass on page 11-22.) Handling Incoming Calls The machine ‘Hears’ Voice as CNG Tone. If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit . Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive on page 4-3.) Sending a Fax Call to the machine. If you answered at the machine, press Start and hang up immediately. If you answered on an external or extension phone, press your Fax Receive Code (default setting is ( 51). When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single phone line with your machine, it may create a problem sending or receiving faxes. For Example: Your Brother machine handles the Caller ID subscriber services. However, if you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. Menu Setting Difficulties The machine beeps when you try to access the Setup Receive and Setup Send menus. If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive setting ( Menu/Set, 2 , 1 ) and Setup Send setting ( Menu/Set, 2, 2) are available only when the machine is in Fax mode. Copy Quality Difficulties Vertical streaks appear in copies. Sometimes you may see vertical streaks on your copies. Either the scanner or the primary corona wire is dirty. Clean them both. (See Cleaning the scanner glass on page 11-22, Cleaning the laser scanner window on page 11-22 and Cleaning the drum unit on page 11-17.) DIFFICULTYSUGGESTIONS