Brother Mfc 5890cn User Manual

							
Safety and Legal139
A
12 All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is 
being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be 
complied with in respect to the nature of the personal information collected, the purpose for its 
collection, how it is to be used and what it disclosed to any other party.
13 Do not place this product on an unstable surface, stand, or table. The product may fall, causing  serious damage to the product.
14 Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure  reliable operation of the product and to protect it from overheating, these openings must not 
be blocked or covered. The openings should never be blocked by placing the product on a bed, 
sofa, rug, or other similar surface. This product should never be placed near or over a radiator 
or heater. This product should not be placed in a built-in installation unless proper ventilation 
is provided.
15 This product should be connected to an AC power source within the range indicated on the  rating label. Do NOT connect it to a DC power source. If you are not sure, contact a qualified 
electrician.
16 This product is equipped with a 3-wire earthed plug. This plug will fit into only an earthed  socket. This is a safety feature. If you are unable to insert the plug into the outlet, contact your 
electrician to replace your obsolete socket. Do not defeat the purpose of an earthed plug.
17 Do not place anything on top of the power cord including this machine. Do not allow the power  cord to be stepped on.
18 Do not place anything in front of the machine that will block received faxes. Do not place  anything in the path of received faxes.
19 Do not touch a document during printing.
20 Never push objects of any kind into this product through cabinet slots, since they may touch  dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never 
spill liquid of any kind on the product.
21 Do not attempt to service this product yourself, because opening or removing covers may  expose you to dangerous voltage points and/or other risks. Refer all servicing to service 
personnel.
22 Unplug this product from the mains power and telephone line sockets, and refer servicing to  qualified Service Personnel under the following conditions:
„ If the power cord is damaged or frayed.
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed. 
Adjust only those controls that are covered by the operating instructions. Incorrect 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the cabinet has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
 
						

							
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23 This unit will only work in conjunction with a tone signalling (DTMF) telephone, but some telephones are not compatible. Since noise or speech from the telephone can upset dialling 
from this unit, errors may result if the devices are used together in other than quiet conditions.
24 Where it is necessary to dial prefix digits, such as a Caller Display override code (“0196 ” or  “0197 ”), this unit will have to be used in conjunction with an associated tone signalling (DTMF) 
telephone.
25 Note that some telephones are not compatible with this unit and dialling errors may result if the  two devices are used together in other than quiet conditions. The Telecom Faults Service is 
not to be called should such problems arise. In such cases, it is recommended that the prefix 
and wanted number are dialled manually.
26 This equipment may not provide for the effective hand-over of a call to another device  connected to the same line.
27 This equipment is not capable, under all operating conditions, of correct operation at the higher  speeds for which it is designed. Telecom will accept no responsibility should difficulties arise 
in such circumstances. This condition typically applies to 56 kbit/s modems and facsimile 
machines operating at >14.4 kbit/s.
28 When using the Caller Line Identification incorporated in this device, verify the integrity of the  recorded digits prior to dialling.
29 Some parameters required for compliance with Telecom’s Telepermit requirements are  dependent on the equipment (PC) associated with this device. The associated equipment shall 
be set to operate within the following limits for compliance with Telecom’s Specifications:
„ There shall be no more than 10 call attempts to the same number within any 30 minute 
period for any single manual call initiation.
„ The equipment shall go on-hook for a period of not less than 30 seconds between the end 
of one attempt and the beginning of the next call attempt.
„ Automatic calls to different numbers are spaced such that there is not less than 5 seconds 
between the end of one call attempt and the beginning of another.
„ Equipment shall be set to ensure that calls are answered within 3 and 30 seconds of the 
receipt of ringing.
30 In the event of any problem with this device, it is to be disconnected, and a CPE item connected  to one of its terminal ports may be connected directly in its place.
The user should then arrange for the product to be repaired. Should the matter be reported to 
Telecom as a wiring fault and the fault is proven to be due to this product, a call out charge will 
be incurred by the customer.
31 The Caller ID telephone numbers that are displayed and stored in this equipment include the  caller’s area code but not the toll access “0” prefix. When calling back it is necessary to add a 
“0” to the telephone number, or if the telephone number is a local number, omit the area code 
digit. If the toll services of a service provider other than Telecom are being used then a toll 
charge may be incurred if the “0” prefix toll access code and area code are used.
 
						

							
Safety and Legal141
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Important Information for Some CountriesA
Important Safety InstructionsA
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall outlet before cleaning the outside of the machine and the scanner glass. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
5 Do not place this product near water.
6 Do not place this product on an unstable cart, stand, or table. The product may drop, causing  serious damage to the product.
7 Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure  reliable operation of the product and to protect it from overheating, these openings must not 
be blocked or covered. The openings should never be blocked by placing the product on a bed, 
sofa, rug, or other similar surface. This product should never be placed near or on a radiator 
or heater. This product should never be placed in a built-in installation unless proper ventilation 
is provided.
8 This product should be connected to an AC power source within the range indicated on the  rating label. Do NOT connect it to a DC power source. If you are not sure, contact a qualified 
electrician.
9 This product is equipped with a 2-wire grounding type plug or a 3-wire grounding type plug  (Only for Singapore, Malaysia, Hong Kong and India), a plug having two or three pins. This 
plug will only fit into only a grounding-type power outlet. This is a safety feature. If you are 
unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. 
Do not defeat the purpose of the grounding-type plug.
10 Do not place anything on top of the power cord including this machine. Do not allow the power  cord to be stepped on.
11 If an extension cord is used with this product, make sure that the total ampere ratings on the  products plugged into the extension cord do not exceed the extension cord ampere rating.
12 Do not place anything in front of the machine that will block received faxes. Do not place  anything in the path of received faxes.
13 Do not touch a document during printing.
14 Never push objects of any kind into this product through cabinet slots, since they may touch  dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never 
spill liquid of any kind on the product.
15 Do not attempt to service this product yourself, as opening or removing covers may expose  you to dangerous voltage points and/or other risks, and may void your warranty. Please refer 
all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has 
been included for your convenience, or you may contact the Brother Dealer for Service.
 
						

							
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16 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions:
„ If the power cord is damaged or frayed.
„ If the product has been spilled by liquid.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed. 
Adjust only those controls that are covered by the operating instructions. Improper 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the cabinet has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
17 To protect your product against power surges, we recommend the use of a power protection  device (Surge Protector).
WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modifying or installing the equipment.
  
This equipment may not be used on coin service lines provided by the telephone company or 
connected to party lines.
  
Brother cannot accept any financial or other responsibilities that may be the result of your use 
of this information, including direct, special or consequential damages. There are no warranties 
extended or granted by this document.
 
 
						

							
Safety and Legal143
A
Legal limitations for copyingA
It is an offence to make reproductions of certain items or documents with the intent to commit 
fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you 
check with relevant legal authorities if in doubt about a particular item or document.
The following are examples of documents which may not be copied:„ Money
„ Bonds or other certificates of debt
„ Certificates of Deposit
„ Armed Forces Service or Draft papers.
„ Passports
„ Postage Stamps (cancelled or uncancelled)
„ Immigration Papers
„ Welfare documents
„ Cheques or Drafts drawn by Governmental Agencies
„ Identification Documents, badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair 
dealing’. Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							
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TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2008 Brother Industries, Ltd. All rights reserved.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the 
United States and other countries.
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in 
the United States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machines Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered 
trademarks of Broadcom Corporation in the United States and/or other countries.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA and WPA2 are registered trademarks and Wi-Fi Protected Setup is a trademark of 
Wi-Fi Alliance.
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide are registered 
trademarks of their respective companies.
 
						

							
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B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. (See the  Quick 
Setup Guide .)
Make sure the machine is plugged in and not in Power Save mode.
Check to see if the LCD is showing an error message. (See  Error and 
Maintenance messages  on page 153.)
If the LCD says  Cannot Print  and Replace Ink , see Replacing the ink 
cartridges  on page 166.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Choose  Brother MFC-XXXX  (where XXXX is your model name), and make sure 
that  Use Printer Offline  is unchecked. 
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
Poor print quality Check the print quality. (See  Checking the print quality on page 172.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See  
Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD
-ROM and  Paper Size and Type (MFC-6490CW only)  
on page 27.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Brother 
Original cartridges stay usable for up to two years if kept in their original 
packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored correctly before use.
Make sure that you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 18.) 
The recommended environment for your machine is between 20 ° C to 33 ° C.
 
						

							
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White horizontal lines appear in text 
or graphics.Clean the print head. (See 
Cleaning the print head on page 172.)
Make sure that you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 18.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 172.)
Make sure that you are using Brother Original Innobella™ ink.
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 174.)
Printed  text  or  images  are  skewed. Make sure the paper is loaded correctly in the paper tray and the paper side guides  are adjusted correctly. (See Loading paper and other print media  on page 9.)
(MFC-6490CW)
Make sure the Outer Rear Cover and Inner Rear Cover are closed correctly.
(MFC-5890CN)
 Make sure the Jam Clear Cover is closed correctly.
Smudged stain at the top centre of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
print media  on page 18.) 
Smudged  stain on  the  data. If you are using A3 size paper, try using the A3 Secure Feed setting. (See  Secure 
Paper Feed mode for A3 size Short Grain Paper  on page 29.)
If you are printing from a computer, change the paper size to  A3 (Long Grain) in 
the driver. (See  Printing for Windows
® or Printing and Faxing  for Macintosh® in the 
Software Users Guide on the CD-ROM.)
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages  settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 18.) Dont handle the paper until the ink is 
dry.
Make sure that you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen  on page 171.)
Make sure that you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 9.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Colour Settings , and uncheck 
Bi-Directional Printing  for Windows
® or Bi-Directional Printing  for Macintosh®.
Make sure that you are using Brother Original Innobella™ ink.
Cannot perform ‘Page Layout’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Printing (continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance147
BPrint speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer 
driver Advanced  tab. Also, click  Colour Settings , and make sure you uncheck 
Colour Enhancement .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD-ROM.)
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Photo paper does not feed 
properly. When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick
-up roller. (See 
Cleaning the paper pick-up roller  
on page 171.)
Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
other print media  on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 9.)
Machine does not print from Adobe 
Illustrator. Try to reduce the print resolution. (See
 Printing for Windows
® or Printing and 
Faxing  for Macintosh
® in the Software User’s Guide on the CD-ROM.)
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in 
black and white. Replace the colour ink cartridges that are empty or nearly empty, and then ask the 
other person to send the colour fax again. (See 
Replacing the ink cartridges 
on page 166.)
Check that Setup Receive is set to Colour(Max.A4). (See  Setting Receiving 
Priority  on page 53.)
Left and Right margins are cut off or 
a single page is printed on two 
pages. Turn on Auto Reduction. (See 
Printing a reduced incoming fax  on page 52.)
Printing (continued)
DifficultySuggestions
 
						

							
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Telephone Line or Connections
DifficultySuggestions
Dialling does not work. (No dial 
tone) Make sure the machine is plugged in and not in Power Save mode.
Check the line cord connections.
(Not available in New Zealand) 
Change the Tone/Pulse setting. (See the 
Quick Setup Guide.)
Lift the external telephone’s handset, (or the machine’s handset or cordless 
handset if available), and then dial the number to send a manual fax. Wait to hear 
fax receiving tones before pressing  Mono Start or Colour Start .
The machine does not answer 
when called. Make sure the machine is in the correct receiving mode for your setup. 
(See 
Choose the Receive Mode  on page 49.) Check for a dial tone. If possible, call 
your machine to hear it answer. If there is still no answer, check the telephone line 
cord connection. If there is no ringing when you call your machine, ask your 
telephone company to check the line.
Receiving Faxes
DifficultySuggestions
Cannot receive a fax. Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See 
Receive mode settings on page 51.) 
If you often have interference on the telephone line, try changing the menu setting 
of Compatibility to  Basic(for VoIP) . (See Telephone line interference  
on page 152.)
Sending Faxes
DifficultySuggestions
Cannot send a fax. Check all line cord connections.
Make sure that the Fax   key is illuminated. (See  Entering Fax mode 
on page 40.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See  Reports 
on page 86.)
Transmission Verification Report 
says ‘Result:ERROR’. There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get 
‘Result:ERROR’ on the Transmission 
Verification Report, your machine may be out of memory. To gain extra memory, 
you can turn off Memory Receive (see  Turning off Memory Receive Operations  
on page 57), print fax messages in memory (see  Memory Receive (Monochrome 
only)  on page 54) or cancel a Delayed Fax or Polling Job (see  Cancelling a fax in 
progress  on page 42 or  Checking and cancelling waiting jobs  on page 47). If the 
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone 
line, try changing the menu setting of Compatibility to  Basic(for VoIP). (See 
Telephone line interference  on page 152.)
Poor fax send quality. Try changing your resolution to  Fine or S.Fine . Make a copy to check your 
machines scanner operation. If the copy quality is not good, clean the scanner. 
(See  Cleaning the scanner glass  on page 170.)
Vertical  black  lines  when  sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid  on the glass strip. Clean the glass strip. (See  Cleaning the scanner glass 
on page 170.)