Brother MFC 5860CN User Manual

							
Troubleshooting and Routine Maintenance115
 
Brother strongly recommends that you do 
not refill the ink cartridges provided with 
your machine. We also strongly 
recommend that you continue to use only 
Genuine Brother Brand replacement ink 
cartridges. Use or attempted use of 
potentially incompatible ink and/or 
cartridges in the Brother machine may 
cause damage to the machine and/or may 
result in unsatisfactory print quality. Our 
warranty coverage does not apply to any 
problem that is caused by the use of 
unauthorized third party ink and/or 
cartridges. To protect your investment and 
obtain premium performance from the 
Brother machine, we strongly recommend 
the use of Genuine Brother Supplies.
 
Cleaning the outside of the 
machineB
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
  
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cRemove anything that is stuck inside the 
paper tray.
dLift the output paper tray cover and wipe 
the inside and outside of the paper tray 
with a soft cloth to remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
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116
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white 
plastic (3) with isopropyl alcohol on a 
soft lint-free cloth.
 
bIn the ADF unit, clean the white bar (1) 
and the glass strip (2) under it with 
isopropyl alcohol on a lint-free cloth.
 
Cleaning the machine printer 
platenB
WARNING 
Unplug the machine from the AC power 
outlet before cleaning the printer platen (1).
  
If ink is scattered on or around the printer 
platen, wipe it off with a soft, dry, lint-free 
cloth.
   
 
aClean the machine printer platen (1).
2
1
3
1
2
1
 
						

							
Troubleshooting and Routine Maintenance117
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the AC power 
outlet and remove the Jam Clear 
Cover (1).
 
cClean the Paper Pick-up Roller (1) with 
isopropyl alcohol on a cotton swab.
 
dRe-insert the Jam Clear Cover.
ePut the paper tray firmly back in the 
machine.
fRe-connect the power cord.
Cleaning the print headB
To ensure the good print quality, the machine 
will regularly clean the print head. You can 
start the cleaning process manually if 
needed.
Clean the print head and ink cartridges if you 
get a horizontal line in the text or graphics on 
your printed pages. You can clean Black only, 
three colors at a time 
(Yellow/Cyan/Magenta), or all four colors at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
aPress Ink.
bPress  a or  b to choose  Cleaning.
Press  OK.
cPress  a or  b to choose  Black, Color  
or  All .
Press  OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to standby mode 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, call 
Brother Customer Service. (See  Brother 
numbers on page i.)
 
1
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118
Checking the print qualityB
If faded or streaked colors and text appear on 
your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Ink.
bPress  a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose 
Print Quality .
Press  OK.
dPress  Color Start .
The machine begins printing the Print 
Quality Check Sheet.
eCheck the quality of the four color blocks 
on the sheet.
 
Is Quality OK?
1.Yes 2.No
fDo one of the following:
„ If all lines are clear and visible, press 
1 to choose  Yes, and go to step j.
„ If you can see missing short lines as 
shown below, press  2 to choose  No.
gThe LCD asks you if the print quality is 
OK for black and three colors.
 
Black OK?
1.Yes 2.No
Press  1 ( Yes ) or 2 ( No ).
hThe LCD asks you if you want to start 
cleaning.
 
Start Cleaning?
1.Yes 2.No
Press  1 ( Yes ).
The machine starts cleaning the print 
head.
iAfter cleaning is finished, press 
Color Start .
The machine starts printing the Print 
Quality Check Sheet again and then 
returns to step e. 
jPress  Stop/Exit .
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
color. 
After replacing the ink cartridge, check 
the print quality. If  the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call Brother Customer Service. (See 
Brother numbers on page i.)
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
Note
 
OK Poor
   
 
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.
 
						

							
Troubleshooting and Routine Maintenance119
Checking the printing 
alignmentB
You may need to adjust the printing 
alignment after transporting the machine if 
your printed text becomes blurred or images 
become faded.
aPress Ink.
bPress  a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose  Alignment .
Press  OK.
dPress  Black Start  or Color Start .
The machine starts printing the 
Alignment Check Sheet.
 
Is Alignment OK?
1.Yes 2.No
eCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
„ If the number 5 sample of both the 
600 dpi and 1200 dpi are the best 
matches, press  1 ( Yes ) to finish 
Alignment Check, and go to step h.
„ If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press  2 ( No ) to choose it.
fFor 600 dpi, press the number of the test 
print that most closely matches the 
number 0 sample (1-8).
 
600dpi Adjust
Select Best #5
gFor 1200 dpi, press the number of the 
test print that most closely matches the 
number 0 sample (1-8).
 
1200dpi Adjust
Select Best #5
hPress  Stop/Exit .
Checking the ink volumeB
You can check the ink that is left in the 
cartridge.
aPress Ink.
bPress  a or  b to choose  Ink Volume .
Press  OK.
cPress  a or  b to choose the color you 
want to check.
The LCD shows the ink volume.
 
Ink Volume
BK: - nnnonnn + e
dPress  Stop/Exit .
Note
You can check the ink volume from your 
computer. (See  Printing for Windows
® or 
Printing and Fax  for Macintosh
® in the 
Software Users Guide on the CD-ROM.)
 
 
						

							
120
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu, 7, 1. 
Machine Info.
1.Serial No.
bPress  OK. 
XXXXXXXXX
cPress  Stop/Exit .
Packing and shipping 
the machine
B
When you transport the machine, use the 
packing materials that came with your 
machine. If you do not pack the machine 
properly, you could void your warranty.
CAUTION 
It is important to allow the machine to ‘park’ 
the print head after a print job. Listen 
carefully to the machine before unplugging 
it to make sure that all mechanical noise 
has stopped. Not allowing the machine to 
finish this parking process may lead to print 
problems and possible damage to the print 
head.
 
aOpen the ink cartridge cover.
bPull the lock release levers down and take 
out all the ink cartridges. (See  Replacing 
the ink cartridges on page 113.)
cInstall the yellow protective part, lift each 
lock release levers and push it until it 
clicks, and then close the ink cartridge 
cover.
 
 
						

							
Troubleshooting and Routine Maintenance121
CAUTION 
If you are not able to find the yellow 
protective parts, DO NOT remove the ink 
cartridges before shipping. It is essential 
that the machine be shipped with either the 
yellow protective parts or the ink cartridges 
in position. Shipping without them will 
cause damage to your machine and may 
void your warranty.
 
dUnplug the machine from the telephone 
wall jack and take the telephone line 
cord out of the machine.
eUnplug the machine from the AC power 
outlet.
fLift the scanner cover from the front side 
of the machine until it lock securely into 
the open position. Then unplug the 
interface cable from the machine, if it is 
connected.
gLift the scanner cover to release the 
lock. Gently push the scanner cover 
support down and close the scanner 
cover.
hWrap the machine in the bag and put it 
in the original carton with the original 
packing material.
 
iPack the printed materials in the original 
carton as shown below. Do not pack the 
used ink cartridges in the carton.
Note
If you are returning your machine to 
Brother as part of the Exchange Service, 
pack only the machine. Keep all separate 
parts and printed materials to use with 
your ‘Exchange’ machine.
 
 
 
jClose the carton and tape it shut. 
 
						

							
122
C
On-screen 
programming
C
Your machine is designed to be easy to use 
with LCD on-screen programming using the 
menu keys. User-friendly programming helps 
you take full advantage of all the menu 
selections your machine has to offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu tableC
You can program your machine without the 
User’s Guide by using the Menu table that 
begins on page 124. These pages list the 
menu selections and options.
Press Menu followed by the menu numbers 
to program your machine. 
For example, to set beeper volume to  Low.
aPress  Menu, 1, 4,  2.
bPress  a or  b to choose  Low.
cPress  OK.
Memory storageC
Even if there is a power failure, you will not 
lose your menu settings because they are 
stored permanently. Temporary settings 
(such as Contrast, Overseas mode, and so 
on) will be lost. You may have to reset the 
date and time.
Menu keysC
Menu and FeaturesC
 
 
Access the menu.
 Go to the next menu level.
Accept an option.
 Go back to the previous menu 
level.
Delete an incorrect letter when 
you need to enter text into the 
machine.
 Scroll through the current menu 
level.
 Go back to the previous menu 
level.
 Exit the menu.
 
						

							
Menu and Features123
To access the menu mode:
aPress Menu.
bChoose an option.
„ Press  1 for General Setup menu.
„ Press  2 for Fax menu.
„ Press  3 for Copy menu.
 
„ Press  0 for Initial Setup menu.
You can scroll more quickly through 
each menu level by pressing  a or  b for 
the direction you want.
cPress  OK when that option appears on 
the LCD.
The LCD will then show the next menu 
level.
dPress  a or  b to scroll to your next menu 
selection.
ePress  OK.
When you finish setting an option, the 
LCD shows  Accepted.
 
						

							
124
Menu TableC
The menu table will help you understand the menu selections and options that are found in the 
machines programs. The factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit
                 
Main Menu Submenu Menu Selections Options Descriptions Page
1.General
Setup 1.Mode Timer
— 0 Sec
30 Secs
1 Min
2 Mins*
5 Mins
Off Sets the time to return to 
Fax mode.
23
2.Paper Type — Plain Paper*
Inkjet Paper
Brother Photo
Other Photo
Transparency Sets the type of paper in 
the paper tray.
23
3.Paper Size
(MFC-5460CN 
only) —
Letter*
Legal
A4
A5
4x6 Sets the size of the paper 
in the paper tray.
24
3.Paper Size
(MFC-5860CN 
only) 1.Tray#1 Letter
*
Legal
A4
A5
4x6 Sets the size of paper in 
tray#1.
24
2.Tray#2 Letter *
Legal
A4 Sets the size of paper in 
tray#2.
24