Brother MFC 5860CN User Manual

							
Troubleshooting and Routine Maintenance105
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Your computer cannot find your 
machine.
Firewall setting on you PC may be rejecting the necessary network connection. 
For detail, see the instruction above.

Re-select your machine in the DeviceSelector application located in Macintosh 
HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2.
Error MessageCauseAction
Change Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see 
Transferring your faxes or Fax 
Journal report on page 108 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then reconnect 
it.
Clean Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see 
Transferring your faxes or Fax 
Journal report on page 108 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then reconnect 
it.
Comm.Error Poor phone line quality caused a 
communication error. Send the fax again or connect the machine to 
another telephone line. If the problem continues, 
call the telephone company and ask them to 
check your phone line.
Cover is Open The scanner cover is not closed 
completely. Lift the scanner cover and then close it again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it clicks.
Network Difficulties (Continued)
DifficultySuggestions
 
						

							
106
Data RemainingPrint data is left in the machines 
memory.Re-start printing from your computer.
Print data is left in the machines 
memory. The USB cable was 
unplugged while the computer was 
sending the data to the machine. Press 
Stop/Exit . The machine will cancel the job 
and clear it from the memory. Try to print again.
Disconnected The other person or other persons 
fax machine stopped the call. Try to send or receive again.
Document Jam The document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long. See 
Using the ADF on page 10.
See  Document jam on page 109.
DR Mode in UseThe machine is set to Distinctive 
Ring mode. You cannot change the 
Receive Mode from Manual to 
another mode. Set Distinctive Ring to off. (See 
Turning off 
Distinctive Ring on page 43.)
High TemperatureThe print head is too warm. Allow the machine to cool down.
Init. Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see 
Transferring your faxes or Fax 
Journal report on page 108 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then reconnect 
it.
Ink Empty One or more of the ink cartridges is 
empty. The machine will stop all 
print operations. While memory is 
available, black and white faxes will 
be stored in the memory. If a 
sending machine has a color fax, 
the machines 
‘handshake’ will ask 
that the fax be sent as black and 
white. If the sending machine has 
the ability to convert it, the color fax 
will be stored in the memory as a 
black and white fax. Replace the ink cartridges. (See 
Replacing the 
ink cartridges on page 113.)
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Media Error The media card is either corrupted, 
improperly formatted, or there is a 
problem with the media card. Put the card firmly into the slot again to make 
sure it is in the correct position. If the error 
remains, check the media drive by putting in 
another media card that you know is working.
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance107
Near EmptyOne or more of the ink cartridges 
are running out of ink. If a sending 
machine has a color fax, the 
machines 
‘handshake’ will ask that 
the fax be sent as black and white. 
If the sending machine has the 
ability to convert it, the color fax will 
be received into memory as a black 
and white fax. Order a new ink cartridge. (See 
Ordering 
accessories and supplies on page iii.)
No Caller ID You have not subscribed to the 
Caller ID service from your 
telephone company. If you want to use the Caller ID feature call your 
telephone company. (See 
Caller IDon page 44.) 
No Cartridge An ink cartridge is not installed 
properly. Take out the ink cartridge and put it in again 
seating it properly. (See 
Replacing the ink 
cartridges on page 113.)
No File The media card in the media drive 
does not contain a .JPG file. Put the correct media card into the slot again.
No Paper Fed The machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and then 
press  Black Start  or Color Start .
„ Remove the paper and load it again and then 
press  Black Start  or Color Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam on page 110.
No Response/BusyThe number you dialed does not 
answer or is busy. Verify the number and try again.
Not RegisteredYou tried to access a Speed Dial 
number that is not programmed.Set up the Speed Dial number. (See 
Storing 
Speed-Dial numbers on page 51.)
Out of Memory The machines memory is full. Fax sending or copy operation in progress
Press Stop/Exit  and wait until the other 
operations in progress finish and then try again.
Printing operation in progress
Reduce print resolution. (For details, see  
Printing  for Windows
® or Printing and Faxing  for 
Macintosh
® in the Software User’s Guide on the 
CD
-ROM.)
Paper Jam Paper is jammed in the machine. See  Printer jam or paper jamon page 110.
Print Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. 
If the error message continues, see 
Transferring 
your faxes or Fax Journal report on page 108 
before disconnecting the machine so you will not 
lose any important messages. Then, disconnect 
the machine from the power for several minutes 
and then reconnect it.
Error MessageCauseAction
 
						

							
108
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Change Unable XX 
Clean Unable XX  
Init. Unable XX  
Print Unable XX  
Scan Unable XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax 
machine on page 108 or  Transferring faxes 
to your PC on page 109.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine on page 109.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Menu, 9, 0, 1 .
bDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit .
„ If the LCD shows  Enter Fax No., 
enter the fax number to which faxes 
will be fo rwarded. 
cPress Black Start .
Scan Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. 
If the error message continues, see 
Transferring 
your faxes or Fax Journal report on page 108 
before disconnecting the machine so you will not 
lose any important messages. Then, disconnect 
the machine from the power for several minutes 
and then reconnect it.
Wrong Paper SizePaper is not the correct size. Load the correct size of paper (Letter, Legal or 
A4), and then press Black Start or Color Start .
Wrong USB 
Device A non-PictBridge compatible or 
broken device has been connected 
to the PictBridge port. Unplug the device from the PictBridge port, then 
press 
On/Off  to turn the machine off and then on 
again.
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance109
Transferring faxes to your PCB
You can transfer the faxes from your 
machine’s memory to your PC.
aMake sure you have installed 
MFL-Pro Suite on your PC, and then 
turn on  PC-FAX Receiving  on the PC. 
(For details, see  PC FAX Receiving  in 
the Software User’s Guide on the 
CD-ROM.)
bMake sure you have set PC Fax 
Receive on the machine. (See  PC Fax 
Receive on page 56.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
cDo one of the following:
„ To transfer all faxes to your PC, 
press  1.
„ To exit and leave the faxes in the 
memory, press  2.
dPress  Stop/Exit .
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Menu, 9, 0 , 2.
bEnter the fax number to which Fax 
Journal report will be forwarded.
cPress  Black Start .
Document jamB
Documents can jam if they are not inserted or 
fed properly, or if they are too long. Follow the 
steps below to clear a document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
right or left.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid document jams close the ADF 
cover properly by pressing it down in the 
center.
 
 
						

							
110
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray out of the machine. 
bPull out the jammed paper (1). 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.
„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error me ssage still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
1
 
						

							
Troubleshooting and Routine Maintenance111
dRemove the Jam Clear Cover (1) from 
the back of the machine. Pull the 
jammed paper out of the machine.
 
 
ePut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
1
1
 
						

							
112
hPush the paper tray firmly back into the 
machine.
Note
Make sure that you pull out the paper 
support until it clicks.
 
 
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0, 5.
bPress  a or  b to choose  Detection  or 
No Detection .
Press  OK.
cPress  Stop/Exit .
Phone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the phone line, we recommend that you 
adjust the Equalization for compatibility to 
reduce the modem speed for fax operations.
aPress Menu, 2, 0, 2 .
bPress  a or  b to choose  Normal, 
Basic  (or High ).
„ Basic  reduces the modem speed to 
9600 bps. Unless interference is a 
recurring problem on your phone 
line, you may prefer to use it only 
when needed.
„ Normal  sets the modem speed at 
14400 bps.
„ High  sets the modem speed at 
33600 bps. (Default)
Press  OK.
cPress  Stop/Exit .
Note
When you change the  compatibility to 
Basic , the ECM feature is only available 
for color fax sending.
 
 
						

							
Troubleshooting and Routine Maintenance113
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty, there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Ink Empty Black and 
Replace Ink .
bPull the lock release lever down and 
take out the ink cartridge for the color 
shown on the LCD.
   
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
1
 
						

							
114
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift each lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
gIf you replaced an ink cartridge, the LCD 
may ask you to verify that it was a brand 
new one. (For example, 
Did You Change Blck? ) For each 
new cartridge you installed, press  1 
( Yes ) to automatically reset the ink dot 
counter for that color. If the ink cartridge 
you installed is not a brand new one, be 
sure to press  2 ( No ).
If you wait until the LCD shows 
Near Empty  and Ink Empty , the 
machine will automatically reset the ink 
dot counter.
Note
If the LCD shows  No Cartridge after 
you install the ink cartridges, check that 
the ink cartridges are installed properly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
  
DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  
If ink stains your skin or clothing, wash with 
soap or detergent at once. 
  
If you mix the colors by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting the 
cartridge installation.
  
Once you open an ink cartridge, install it in 
the machine and use it up within six months 
of installation. Use unopened ink cartridges 
by the expiration date written on the 
cartridge package.
  
DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
 
MbrotherXXXX