Brother MFC 5860CN User Manual

							
Safety and Legal95
The REN is used to determine the number of devices that may be connected to a telephone line. 
Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be 
certain of the number of devices that may be connected to a line, as determined by the total RENs, 
contact the local telephone company. For products approved after July 23, 2001, the REN for this 
product is part of the product identifier that has the format US: AAAEQ##TXXXX.The digits 
represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier 
products, the REN is separately shown on the label.
If this equipment causes harm to the telephone net work, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. But if advance notice isnt 
practical, the telephone company will notify the  customer as soon as possible. Also, you will be 
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures 
that could affect the operation of the equipment. If this happens the telephone company will 
provide advance notice in order for you to make necessary modifications to maintain uninterrupted 
service.
If trouble is experienced with this equipment, for repair or warranty information, please contact 
Brother Customer Service. (See  Brother numberson page i.) If the equipment is causing harm to 
the telephone network, the telephone company may request that you disconnect the equipment 
until the problem is resolved.
Connection to party line service is subject to  state tariffs. Contact the state public utility 
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the 
installation of this equipment does not disable your alarm equipment. If you have questions about 
what will disable alarm equipment, call your telephone company or a qualified installer.
If you are not able to solve a problem with your machine, call Brother Customer Service. (See 
Brother numbers on page i.)
WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modify ing or installing the equipment.
  
This equipment may not be used on coin service lines provided by the telephone company or 
connected to party lines.
  
Brother cannot accept any financial or other responsibilities that may be the result of your use 
of this information, including direct, special or consequential damages. There are no warranties 
extended or granted by this document.
  
This machine has been certified to comply with FCC standards, which are applied to the USA 
only.
 
 
						

							
96
Federal Communications Commission (FCC) Declaration of 
Conformity (USA only)A
declares, that the products
Product Name: MFC-5460CN, MFC-5860CN
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This 
device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures: „ Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver. 
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
„ Call the dealer or an experienced radio/TV technician for help. 
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the 
users authority to operate the equipment.
 
Industry Canada Compliance Statement (Canada only)A
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.Responsible Party: Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
 
						

							
Safety and Legal97
LAN connectionA
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use.’ 
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							
98
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2006 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple Computer, Inc.
PaperPort is a registered trademark of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machine Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co. Ltd., SanDisk Corporation and 
Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide, the Software Users 
Guide, and the Network User’s Guide are registered trademarks of their respective 
companies.
 
						

							
99
B
TroubleshootingB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made 
from within that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips. 
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout Check the interface cable connection on both the machine and your computer.  (See the Quick Setup Guide .)
Check that the machine is plugged in and that the  On/Off key is on.
One or more ink cartridges are empty. (See  Replacing the ink 
cartridges on page 113.)
Check to see if the LCD is showing an error message. (See  Error 
messages on page 105.)
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click  Start and then  Printers and Faxes . 
Right
-click and choose ‘Brother MFC-XXXX’ (where XXXX is your model name), 
and make sure that 
‘Use Printer Offline’ is unchecked.
 
						

							
100
Poor print quality Check the print quality. (See Checking the print qualityon page 118.) 
Make sure that the Printer Driver or Paper Type setting in the menu matches the 
type of paper you are using. (See  Printing for Windows ®
 or  Printing and Faxing  
for Macintosh ®
 in the Software User’s Guide on the CD
-ROM and  Paper 
Type on page 23.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Cartridges 
stay usable for up to two years if kept in their original packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See  Acceptable paper and other 
media on page 12.) 
The recommended environment for your machine is between 68 ° F to 91 ° F 
(20 ° C to 33 ° C).
White horizontal lines appear in 
text or graphics. Clean the print head. (See 
Cleaning the print headon page 117.)
Try using the recommended types of paper. (See  Acceptable paper and other 
media on page 12.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print headon page 117.)
Characters and lines are stacked. Check the printing alignment. (See  Checking the printing alignmenton page 119.)
Printed  text  or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide  is adjusted correctly. (See Loading paper and other media on page 16.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
media on page 12.) 
Printing appears dirty or ink seems 
to run. Make sure you are using the proper types of paper. (See 
Acceptable paper and 
other media on page 12.) Dont handle the paper until the ink is dry.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen on page 116.)
Make sure you are using the paper support flap. (See  Loading paper and other 
media on page 16.)
There are some dense lines. Check  Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Basic tab, click the  Settings, and uncheck the 
Bi-Directional Printing .
Cannot perform ‘2 in 1 or 4 in 1’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click the  Settings tab, and make sure you uncheck 
Color Enhancement (True2Life
®).
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows ®
 or  Printing and Faxing  for Macintosh®
 in the Software 
User’s Guide on the CD
-ROM.)
Printing (Continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance101
Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray. (See  Loading paper and 
other media on page 16.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
media on page 16.)
Printed pages double-feed and 
cause a paper jam. Make sure you pull out the paper support until it clicks and unfold the paper 
support flap.
Machine does not print from Paint 
Brush. Try setting the Display setting to ‘256 colors.’
Machine does not print from Adobe 
Illustrator. Try to reduce the print resolution. (See
 Printing for Windows ®
 or  Printing and 
Faxing  for Macintosh ®
 in the Software User’s Guide on the CD
-ROM.)
The machine cannot print full 
pages of a document.
Out of Memory  message 
occurs. Reduce the printing resolution. (See
 Printing for Windows ®
 or  Printing and Faxing  
for Macintosh ®
 in the Software User’s Guide on the CD
-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application software.
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in 
black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the 
other person to send the color fax again. (See 
Replacing the ink 
cartridges on page 113.)
Left and Right margins are cut off or 
a single page is printed on two 
pages. Turn on Auto Reduction. (See 
Printing a reduced incoming fax on page 40.)
Phone Line or Connections
DifficultySuggestions
Dialing does not work. (No dial 
tone) Check that the machine is plugged in and switched on.
Check all line cord connections.
(Canada only) Change Tone/Pulse setting. (See 
the Quick Setup Guide.)
If an external phone is connected to the machine, send a manual fax by lifting the 
handset of the external phone and dialing the number. Wait to hear fax receiving 
tone before pressing  Black Start or Color Start .
Printing (Continued)
DifficultySuggestions
 
						

							
102
The machine does not answer 
when called.Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. 
(See 
Choosing the Receive Mode on page 37.) Check for a dial tone. If possible, 
call your machine to hear it answer. If there is still no answer, check the telephone 
line cord connection. If there is no ringing when you call your machine, ask your 
telephone company to check the line.
Receiving Faxes
DifficultySuggestions
Cannot receive a fax Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. 
(See Receive modes on page 37.) 
If you often have interference on the phone line, try changing the menu setting of 
Compatibility to  Basic or Normal . (See Phone line interference on page 112.)
Sending Faxes
DifficultySuggestions
Cannot send a fax Check all line cord connections.
Make sure that the Fax   key is illuminated. 
(See Entering Fax mode on page 30.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. 
(See  Reports on page 62.)
Transmission Verification Report 
says ‘Result:NG’ or 
‘Result:ERROR’. There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘Result:NG’ on the Transmission 
Verification Report, your machine may be out of memory. If the problem continues, 
ask the telephone company to check your phone line.
If you often get transmission errors due to possible interference on the phone line, 
try changing the menu setting of Compatibility to 
Basic or Normal . (See Phone 
line interference on page 112.)
Poor fax send quality. Try changing your resolution to  Fine or S.Fine . Make a copy to check your 
machines scanner operation. If the copy quality is not good, clean the scanner. 
(See  Cleaning the scanner on page 116.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See  Cleaning 
the scanner on page 116)
Handling Incoming Calls
DifficultySuggestions
The machine ‘Hears’ a voice as a 
CNG Tone. If Easy Receive is set to on, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit
. Try avoiding this problem by turning Easy Receive to off. (See  Easy 
Receive on page 39.)
Phone Line or Connections (Continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance103
Sending a fax call to the machine. If you answered at the machine, press  Black Start and hang up at once. If you 
answered on an external or extension phone, press your Fax Receive Code 
(default setting is 
l51). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or  other custom feature on a single phone line with your machine, it may create a 
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and 
its signal comes through the line while your machine is sending or receiving a fax, 
the signal can temporarily interrupt or disrupt the faxes. Brothers ECM feature 
should help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight interruption is 
crucial to your business, a separate phone line with no custom features is 
recommended.
Menu Setting Difficulties
DifficultySuggestions
The machine beeps when you try to 
access the Setup Receive menu. If the Fax   key is not illuminated, press it to turn on Fax mode. The Setup 
Receive setting is available only when the machine is in Fax mode.
Copying Difficulties
DifficultySuggestions
Cannot make a copy Make sure that the Copy   key is illuminated. (See  Entering Copy 
mode on page 66.)
Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner on page 116.)
Poor copy results when using the 
ADF. Try using the scanner glass. (See 
Using the scanner glasson page 11.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear while 
scanning. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort
® SE with OCR, click 
File, Scan  and choose the Brother TWAIN/WIA 
driver.
Poor scanning results when using 
the ADF. Try using the scanner glass. (See 
Using the scanner glasson page 11.)
Software Difficulties
DifficultySuggestions
Cannot install software or print Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Handling Incoming Calls (Continued)
DifficultySuggestions
 
						

							
104
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows ®
 2000 update, and see the  Quick Setup Guide. After 
the installation the PC will be automatically restarted.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the media card and put it back in again.
3 If you have tried ‘Eject’ from within Windows
®, take out the media card before 
you continue.
4 If an error message appears when you try to eject the media card, it means  the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon.  Make sure you have put the media card into the media slot. 
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Reportson page 62.) and check the current 
Network settings printed in this list. Reconnect the LAN cable to the hub to verify 
that the cabling and network connections are good. If possible, try connecting the 
machine to a different port on your hub using a different cable. If the connections 
are good, the machine shows  LAN Active for 2 seconds.
 (If you are having Network problems, see the  Network User’s Guide on the 
CD
-ROM for more information.) 
The network scanning feature does 
not work. (For Windows
®
 users only) Firewall setting on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
Firewall. If you are using a personal Firewall software, see the  User’s Guide for 
your software or contact the software manufacturer.

1Click the  Start button,  Settings , Control Panel  and then Windows Firewall . 
Make sure that Windows Firewall on the  Basic tab is set to On.
2Click the  Exceptions tab and Add port  button.
3 Enter any name, port number (54295 for network scanning and 54926 for  Network PC
-Fax receiving), choose  UDP and click  OK.
4 Make sure if the new setting is added and is checked, and then click  OK.
For Windows
® XP SP1 user’s, please visit the Brother Solutions Center.
The network PC-Fax Receive 
feature does not work.