Brother MFC 5860CN User Manual

Troubleshooting and Routine Maintenance105
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Your computer cannot find your 
machine.
Firewall setting on you PC may be...

106
Data RemainingPrint data is left in the machines 
memory.Re-start printing from your computer.
Print data is left in the machines 
memory. The USB cable was 
unplugged while the computer was 
sending the data to the machine. Press 
Stop/Exit . The machine will cancel the job 
and clear it from the memory. Try to print again.
Disconnected The other person or other persons 
fax machine stopped the call. Try to send or receive again.
Document Jam The document was not inserted or 
fed properly, or the...

Troubleshooting and Routine Maintenance107
Near EmptyOne or more of the ink cartridges 
are running out of ink. If a sending 
machine has a color fax, the 
machines 
‘handshake’ will ask that 
the fax be sent as black and white. 
If the sending machine has the 
ability to convert it, the color fax will 
be received into memory as a black 
and white fax. Order a new ink cartridge. (See 
Ordering 
accessories and supplies on page iii.)
No Caller ID You have not subscribed to the 
Caller ID service from...

108
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Change Unable XX 
Clean Unable XX  
Init. Unable XX  
Print Unable XX  
Scan Unable XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax 
machine on page 108 or  Transferring faxes 
to your PC on page 109.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine on...

Troubleshooting and Routine Maintenance109
Transferring faxes to your PCB
You can transfer the faxes from your 
machine’s memory to your PC.
aMake sure you have installed 
MFL-Pro Suite on your PC, and then 
turn on  PC-FAX Receiving  on the PC. 
(For details, see  PC FAX Receiving  in 
the Software User’s Guide on the 
CD-ROM.)
bMake sure you have set PC Fax 
Receive on the machine. (See  PC Fax 
Receive on page 56.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will...

110
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray out of the machine. 
bPull out the jammed paper (1). 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.
„ If you...

Troubleshooting and Routine Maintenance111
dRemove the Jam Clear Cover (1) from 
the back of the machine. Pull the 
jammed paper out of the machine.
 
 
ePut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power...

112
hPush the paper tray firmly back into the 
machine.
Note
Make sure that you pull out the paper 
support until it clicks.
 
 
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0, 5.
bPress  a or  b to choose  Detection  or 
No Detection .
Press  OK.
cPress  Stop/Exit .
Phone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the phone line, we recommend that you 
adjust the Equalization for...

Troubleshooting and Routine Maintenance113
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct...

114
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift each lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
gIf you replaced an ink cartridge, the LCD 
may ask you to verify that it was a brand 
new one. (For example, 
Did You Change Blck? ) For each 
new cartridge you installed, press...