Brother MFC 425CN User Manual

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 4
Unable to 
Change
Unable to 
Clean
Unable to 
Init.
Unable to 
Print
Unable to 
ScanThe machine has a mechanical 
problem.
—
OR —
A foreign obstacle, such as a clip 
or ripped paper, is in the machine. Open the scanner cover and remove any 
foreign obstacles from inside the machine. If 
the error message continues, please follow the 
steps below before disconnecting the machine 
so you will not lose any important messages. 
Then, disconnect the machine...

12 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document jams (MFC-425CN only)
If the document is jammed, follow the steps below.
Document is jammed in the top of the ADF unit.
1Take out any paper from the ADF that is not jammed.
2Open the ADF cover.
3Pull the jammed document out to the right or left.
4Close the ADF cover.
Press Stop/Exit.
Document is jammed inside the ADF unit.
1Take out any paper from the ADF that is not jammed.
2Lift the document cover.
3Pull the jammed document out to the left....

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 6
Printer jam or paper jam
Remove the jammed paper depending on where it is jammed in the 
machine.
Paper is jammed inside the paper tray
1Pull the paper tray out of the machine.
2Pull out the jammed paper to remove it.
Paper Tray
Jammed paper
 

12 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the machine
1Remove the Jam Clear Cover. Pull the jammed paper out of the 
machine.
2Re-insert the Jam Clear Cover.
3If you can not pull out the jammed paper, lift the scanner cover 
from the right-hand side of the machine until it locks securely 
into the open position.
4Remove the jammed paper.
If the paper is jammed underneath the print head, disconnect 
the machine from the power source so you can move the print 
head to take out...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 8
5Lift the scanner cover to release the lock. Gently push the 
scanner cover support down and close the scanner cover.
 

12 - 9   TROUBLESHOOTING AND ROUTINE MAINTENANCE
If you are having difficulty with your machine
If you think there is a problem with your machine, check the chart 
below and follow the troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
.
DIFFICULTYSUGGESTIONS
Printing 
No printout Check the interface cable connection on both the machine and your 
computer.
Check the machine is plugged in and not in the Power Save...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 10
Printing (Continued)
Smudged stain at the top 
center of the printed page.Make sure the paper is not too thick or not curled. (See 
About paper on 
page 1-9.)
Printing appears dirty or ink 
seems to run. Make sure you are using the proper types of paper. (See 
About paper 
on page 1-9.) Don’t handle the paper until the ink is dry.
Stains appear on the reverse 
side or at the bottom of the 
page. Make sure the Printer Platen is not dirty with ink. (See...

12 - 11   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printing Received Faxes (Continued)
Left and Right margins are cut 
off or a single page is printed 
on two pages.Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto 
Reduction) on page 4-5.)
Phone Line or Connections
Dialling does not work.  
(No dial tone)Check the machine is plugged in.
Check for a dial tone. If possible, call your machine to hear it answer. If 
there is still no answer, check the telephone line cord connection and 
make...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 12
Handling Incoming Calls
Machine ‘Hears’ Voice as 
CNG Tone.If your machine is set to Fax Detect ON, it is more sensitive to sounds. 
Your machine may mistakenly interpret certain voices or music on the 
line as a calling fax machine and respond with fax receiving tones. 
Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by 
turning Fax Detect to Off. (See Fax Detect on page 4-4.)
Transferring a Fax Call to the 
machine.If you answered at...

12 - 13   TROUBLESHOOTING AND ROUTINE MAINTENANCE
PhotoCapture Center™ Difficulties
Removable Disk does not 
work properly. a) Have you installed the Windows
® 2000 update?
If not, do the following:
1. Disconnect the USB cable.
2. Install the Windows
® 2000 update. Please see the Quick Setup 
Guide. After the installation the PC will be automatically restarted.
3. Wait about 1 minute after you reboot the PC, and then connect the 
USB cable.
b) Take out the media card and put it back in again.
c) If you...