Brother MFC 297C User Manual

							Sending a Fax
31
5
Overseas Mode5
If you are having difficulty sending a fax 
overseas due to possible interference on the 
telephone line, we recommend that you turn 
on the Overseas mode. After you send a fax 
using this feature, the feature will turn itself 
off.
aMake sure you are in Fax mode  .
bLoad your document.
cPress Menu, 2, 2, 4.
dPress aorb to choose On (or Off).
Press OK.
Checking and cancelling 
waiting jobs5
You can check which jobs are still waiting in 
the memory to be sent and cancel a job. (If 
there are no jobs, the LCD shows 
No Jobs Waiting.)
aPress Menu, 2, 4.
Any waiting jobs appear on the LCD.
bDo one of the following:
„Press aorb to scroll through the jobs 
and choose the job you want to 
cancel.
Press OK to choose a job, and then 
press 1 to cancel it.
„Press 2 to exit without cancelling.
cWhen you have finished, press 
Stop/Exit.
Sending a fax manually5
Manual transmission lets you hear the 
dialling, ringing and fax-receiving tones while 
sending a fax.
aMake sure you are in Fax mode  .
bLoad your document.
cPick up the handset of an external 
telephone and listen for a dial tone.
dDial the fax number you want to call.
eWhen you hear the fax tone, press 
Mono Start or Colour Start.
„If you load the document on the 
scanner glass, press 1 to send the 
fax.
 
1.Send 2.Receive
fReplace the handset.
Out of Memory message5
If you get an Out of Memory message 
while scanning the first page of a fax, press 
Stop/Exit to cancel the fax. 
If you get an Out of Memory message 
while scanning a subsequent page, you will 
have the option to press Mono Start or 
Colour Start to send the pages scanned so 
far, or to press Stop/Exit to cancel the 
operation.
Note
If you do not want to delete your stored 
faxes to clear the memory, you can 
change the setting to send the fax in real 
time. (See Real time transmission 
on page 30.)
 
 
						

							32
6
Receive modes6
Choosing the Receive Mode6
By default, your machine will automatically receive any faxes that are sent to it. The diagram below 
will help you choose the correct mode. For more detailed information on the receive modes see 
Using receive modes on page 33 and Receive mode settings on page 34.
 
To set a receive mode follow the instructions below.
aPress Menu, 0, 1.
bPress aorb to choose Fax Only, Fax/Tel, External TAD or Manual.
Press OK.
cPress Stop/Exit.
The LCD will display the current receive mode.
 
1 Current receive mode
Fax: Fax Only
Receiving a Fax6
Do you want to use the telephone features of your machine (if available) or 
an external telephone or external telephone answering device connected on the 
same line as the machine?
Ye s
Fax Only
No
No
No
Manual
Ye s
External TAD Fax/Tel
Are you using the voice message function of 
an external telephone answering device?
Do you want the machine to answer fax and 
telephone calls automatically?
Ye s
12/10 11:53  Fax 12/10 11:53  Fax
1
 
						

							Receiving a Fax
33
6
Using receive modes6
Some receive modes answer automatically 
(Fax Only and Fax/Tel). You may want to 
change the ring delay before using these 
modes. (See Ring Delay on page 34.)
Fax only6
Fax only mode will automatically answer 
every call. If the call is a fax your machine will 
receive it.
Fax/Tel6
Fax/Tel mode helps you automatically 
manage incoming calls, by recognising 
whether they are fax or voice calls and 
dealing with them in one of the following 
ways:
„Faxes will be automatically received.
„Voice calls will start the F/T ring to tell you 
to pick up the line. The F/T ring is a fast 
double ring made by your machine.
(Also see F/T Ring Time (Fax/Tel mode only) 
on page 34 and Ring Delay on page 34.)
Manual6
Manual mode turns off all automatic 
answering functions unless you are using the 
BT Call sign feature.
To receive a fax in manual mode lift the 
handset of an external telephone. When you 
hear fax tones (short repeating beeps), press 
Mono Start or Colour Start. You can also 
use the Fax Detect feature to receive faxes by 
lifting a handset on the same line as the 
machine.
(Also see Fax Detect on page 35.)
External TAD6
External TAD mode lets an external 
answering device manage your incoming 
calls. Incoming calls will be dealt with in one 
of the following ways:
„Faxes will be automatically received.
„Voice callers can record a message on the 
external TAD.
(For more information see Connecting an 
external TAD (telephone answering device) 
on page 39.)
 
						

							Chapter 6
34
Receive mode settings6
Ring Delay6
The Ring Delay sets the number of times the 
machine rings before it answers in Fax Only 
or Fax/Tel mode. If you have external or 
extension telephones on the same line as the 
machine choose the maximum number of 
rings.
(See Operation from extension telephones 
on page 41 and Fax Detect on page 35.)
aPress Menu, 2, 1, 1.
bPress aorb to choose how many times 
the line rings before the machine 
answers.
Press OK.
If you choose 00, the line will not ring at 
all.
cPress Stop/Exit.
F/T Ring Time 
(Fax/Tel mode only)6
When somebody calls your machine, you and 
your caller will hear the normal telephone ring 
sound. The number of rings is set by the ring 
delay setting. 
If the call is a fax, then your machine will 
receive it; however, if it is a voice call the 
machine will sound the F/T ring (a fast 
double-ring) for the time you have set in the 
F/T ring time setting. If you hear the F/T ring 
it means that you have a voice caller on the 
line.
Because the F/T ring is made by the machine, 
extension and external telephones will not 
ring; however, you can still answer the call on 
any telephone. (For more information see 
Using remote codes on page 42.)
aPress Menu, 2, 1, 2.
bPress aorb to choose how long the 
machine will ring to alert you that you 
have a voice call (20, 30, 40 or 70 
seconds).
Press OK.
cPress Stop/Exit.
Note
Even if the caller hangs up during the 
F/T ring, the machine will continue to ring 
for the set time.
 
 
						

							Receiving a Fax
35
6
Fax Detect6
If Fax Detect is On:6
The machine receives a fax call 
automatically, even if you answer the call. 
When you see Receiving on the LCD or 
when you hear ‘chirps’ through the handset 
you are using, just replace the handset. Your 
machine will do the rest. 
If Fax Detect is Off:6
If you are at the machine and answer a fax 
call by lifting the handset, press Mono Start 
or Colour Start, then press 2 to receive the 
fax.
If you answered at an extension telephone, 
press l 5 1. (See Operation from extension 
telephones on page 41.)
Note
• If this feature is set to On, but your 
machine does not connect a fax call when 
you lift an extension or external telephone 
handset, press the Remote Activation 
Code l 5 1.
• If you send faxes from a computer on the 
same telephone line and the machine 
intercepts them, set Fax Detect to Off.
 
aPress Menu, 2, 1, 3.
bPress aorb to choose On (or Off).
Press OK.
cPress Stop/Exit.
Additional receiving 
operations
6
Printing a reduced incoming 
fax6
If you choose On, the machine automatically 
reduces each page of an incoming fax to fit on 
one page of A4, Letter or Legal size paper.
The machine calculates the reduction ratio by 
using the page size of the fax and your Paper 
Size setting (Menu, 1, 3).
aMake sure you are in Fax mode  .
bPress Menu, 2, 1, 5.  
5.Auto Reduction
cPress aorb to choose On or Off.
Press OK.
dPress Stop/Exit.
Out of Paper Reception6
As soon as the paper tray becomes empty 
during fax reception, the screen will display 
No Paper Fed, asking you to put paper in 
the paper tray. (See Loading paper and other 
print media on page 8.)
The machine will carry on receiving the fax, 
with the remaining pages being stored in 
memory, if enough memory is available.
Further incoming faxes will also be stored into 
memory until the memory is full. When the 
memory is full the machine will stop 
automatically answering calls. To print the 
faxes, put fresh paper in the tray.
 
						

							36
7
Voice Operations7
Voice calls can be made either with an 
extension or external telephone, by dialling 
manually, or by using Speed Dial numbers.
Tone or pulse7
If you are using an external telephone and 
have a pulse dialling service, but need to 
send tone signals (for example, for telephone 
banking), follow the instructions below.
aLift the handset of the external 
telephone.
bPress # on the control panel of your 
machine. Any digits dialled after this will 
send tone signals.
When you hang up, the machine will 
return to the pulse dialling service.
Fax/Tel mode 7
When the machine is in Fax/Tel mode, it will 
use the F/T Ring Time 
(pseudo/double-ringing) to alert you to pick 
up a voice call.
If you are at an external telephone, lift the 
handset of the external telephone, and then 
press Tel/R to answer.
If you are at an extension telephone, youll 
need to lift the handset during the F/T Ring 
Time and then press #51 between the 
pseudo/double-rings. If no one is on the line, 
or if someone wants to send you a fax, send 
the call back to the machine by pressing 
l51.
Telephone services7
Setting the Telephone Line 
Type7
If you are connecting the machine to a line 
that features PBX or ISDN to send and 
receive faxes, it is necessary to change the 
Telephone Line Type accordingly by 
completing the following steps.
aPress Menu, 0, 6. 
0.Initial Setup
 
6.Phone Line Set
bPress aorb to choose PBX, ISDN (or 
Normal). Press OK.
cPress Stop/Exit.
Telephone and External devices7
 
						

							Telephone and External devices
37
7
PBX and TRANSFER7
The machine is initially set to Normal, which 
lets the machine connect to a standard PSTN 
(Public Switched Telephone Network) line. 
However, many offices use a central 
telephone system or Private Branch 
Exchange (PBX). Your machine can be 
connected to most types of PBX. The 
machine’s recall feature supports timed break 
recall only (TBR). TBR will work with most 
PBX systems allowing you to gain access to 
an outside line, or transfer calls to another 
extension. The feature works when Tel/R is 
pressed.
Note
You can program a Tel/R key press as 
part of a number stored in a Speed Dial 
location. When programming the 
Speed Dial number press Tel/R first (the 
screen displays “!”), then enter the 
telephone number. If you do this, you do 
not need to press Tel/R each time before 
you dial using a Speed Dial location. (See 
Storing Speed Dial numbers on page 45.) 
However, if PBX is not chosen in the 
Telephone Line Type setting, you cannot 
use the Speed Dial number that Tel/R 
press is programmed into.
 
BT Call Sign (U.K. only)7
This machine feature lets you use the BT Call 
Sign subscriber service which allows you to 
have at least two separate telephone 
numbers on one telephone line. Each 
telephone number has its own distinctive 
ringing pattern, so you know which telephone 
number is ringing. This is one way you can 
have a separate telephone number for your 
machine.
Your machine has a BT Call Sign compatible 
distinctive ringing functions, allowing you to 
dedicate a second telephone number (on the 
same telephone line) just for receiving faxes.
Note
• You can switch BT Call Sign off 
temporarily, then turn it back on. When 
you get a new fax number, make sure you 
reset this function. This machine will 
automatically answer incoming calls that 
use your new fax number.
• When you set the BT Call Sign feature to 
ON, the receive mode is set to Manual 
automatically. Manual mode will not 
respond to incoming telephone calls, 
since the number you use for telephone 
calls will use the normal ring pattern. 
 
 
						

							Chapter 7
38
To enable the machine to work with BT 
Call Sign (With your external 
telephone only)
7
aPress Menu, 2, 0, 3. 
0.Miscellaneous
 
3.BT Call Sign
bPress aorb to choose On (or Off).
Press OK.
cPress Stop/Exit.
Note
If you turn off BT Call Sign, the receive 
mode stays in Manual. You will need to 
set receive mode again. (See Choosing 
the Receive Mode on page 32.)
 
Caller ID (U.K. and Ireland 
only)7
The Caller ID feature lets you use the Caller 
ID subscriber service offered by many local 
telephone companies. Call your telephone 
company for details. This service shows the 
telephone number, or name if it is available, 
of your caller as the line rings.
After a few rings, the LCD shows the 
telephone number of your caller (or name, if 
available). Once you answer a call, the Caller 
ID information disappears from the LCD, but 
the call information stays stored in the Caller 
ID memory.
„You can see the first 16 characters of the 
number (and name).
„The ID Unknown message means the 
call originated outside your Caller ID 
service area.
„The ID Withheld message means the 
caller has intentionally blocked 
transmission of information.
You can print a list of the Caller ID information 
received by your machine. (See Printing the 
Caller ID List on page 39.)
Note
The Caller ID service varies with different 
carriers. Call your local telephone 
company to find out about the kind of 
service available in your area.
 
Setting the Caller ID to On7
If you have Caller ID on your line, then this 
function should be set to On to display the 
caller’s phone number on the LCD as the 
telephone rings.
aPress Menu, 2, 0, 4.
bPress aorb to choose On (or Off).
Press OK.
cPress Stop/Exit.
Viewing the Caller ID List7
Your machine stores information for the last 
thirty calls in the Caller ID list. You can view 
or print this list. When the thirty-first call 
comes in to the machine, it replaces 
information about the first call.
aPress Menu, 2, 0, 4.
bPress aorb to choose Display ID.
Press OK.
The Caller ID of the last call will appear 
on the LCD. If no ID is stored, the 
beeper will sound and No Caller ID 
will appear on the LCD.
cPress aorb to scroll through the Caller 
ID memory to choose the Caller ID you 
want to view, and then press OK. 
The LCD shows the callers number or 
name and the date and time of the call.
dTo finish viewing, press Stop/Exit.
 
						

							Telephone and External devices
39
7
Printing the Caller ID List7
aPress Menu, 2, 0, 4.
bPress aorb to choose Print Report.
Press OK.
If no ID is stored, the beeper will sound 
and No Caller ID will appear on the 
LCD.
cPress Mono Start or Colour Start.
dAfter printing has finished, press 
Stop/Exit.
Connecting an external 
TAD (telephone 
answering device)
7
You may choose to connect an external 
answering device. However, when you have 
an external TAD on the same telephone line 
as the machine, the TAD answers all calls and 
the machine ‘listens’ for fax calling (CNG) 
tones. If it hears them, the machine takes over 
the call and receives the fax. If it does not hear 
CNG tones, the machine lets the TAD 
continue playing your outgoing message so 
your caller can leave you a voice message.
The TAD must answer within four rings (the 
recommended setting is two rings). The 
machine cannot hear CNG tones until the 
TAD has answered the call, and with four 
rings there are only 8 to 10 seconds of CNG 
tones left for the fax ‘handshake’. Make sure 
you carefully follow the instructions in this 
guide for recording your outgoing message. 
We do not recommend using the toll saver 
feature on your external answering machine if 
it exceeds five rings.
Note
If you do not receive all your faxes, cut the 
Ring Delay setting on your external TAD.
 
 
1TAD
When the TAD answers a call, the LCD shows 
Telephone.
Improper Setup 
DO NOT connect a TAD elsewhere on the same 
telephone line. 
 
1
1
 
						

							Chapter 7
40
Connections7
The external TAD must be connected as 
shown in the previous illustration.
aSet your external TAD to one or two 
rings. (The machines Ring Delay setting 
does not apply.)
bRecord the outgoing message on your 
external TAD.
cSet the TAD to answer calls.
dSet the Receive Mode to 
External TAD. (See Choosing the 
Receive Mode on page 32.)
Recording an outgoing 
message (OGM) on an 
external TAD7
Timing is important in recording this 
message. The message sets up the ways to 
handle both manual and automatic fax 
reception.
aRecord 5 seconds of silence at the 
beginning of your message. (This allows 
your machine time to listen for the fax 
CNG tones of automatic transmissions 
before they stop.)
bLimit your speaking to 20 seconds.
Note
We recommend beginning your OGM with 
an initial 5-second silence because the 
machine cannot hear fax tones over a 
resonant or loud voice. You may try 
omitting this pause, but if your machine 
has trouble receiving, then you must 
re-record the OGM to include it.
 
Multi-line connections (PBX)7
We suggest you ask the company who 
installed your PBX to connect your machine. 
If you have a multi line system we suggest 
you ask the installer to connect the unit to the 
last line on the system. This prevents the 
machine being activated each time the 
system receives telephone calls. If all 
incoming calls will be answered by a 
switchboard operator we recommend that 
you set the Receive Mode to Manual.
We cannot guarantee that your machine will 
operate properly under all circumstances 
when connected to a PBX. Any difficulties 
with sending or receiving faxes should be 
reported first to the company who handles 
your PBX.
Note
Make sure the Telephone Line Type is set 
to PBX. (See Setting the Telephone Line 
Type on page 36.)