Brother MFC 260C User Manual

Troubleshooting and Routine Maintenance91
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and then 
press  Mono Start  or Colour Start .
„ Remove the paper and load it again and then 
press  Mono Start  or Colour Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam on page 93.
No Response/BusyThe number you dialed does not 
answer or is busy. Verify the number and try...

92
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 92.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring faxes to another 
fax machine on page 92.)
Note
If there is an error message on the 
machines LCD, after the faxes have been...

Troubleshooting and Routine Maintenance93
B
Document jam 
(MFC-260C only) B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress 
Stop/Exit .
Note
To avoid future document jams close the 
ADF cover properly...

94
bPull out the jammed paper (1) and press 
Stop/Exit.
 
„If you cannot remove the jammed 
paper from the front, or the error 
message still appe ars on the LCD 
after you have remove the jammed 
paper, please go to the next step.
cRemove the Jam Clear Cover (1). Pull 
the jammed paper out of the machine.
 
CAUTION 
Do not place the jam clear cover face down 
as shown in the illustration. You may 
damage the cover and cause paper jams.
 
 
 
dPut the Jam Clear Cover back on.
Make sure the cover is set...

Troubleshooting and Routine Maintenance95
B
eLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left inside the machine.
Check both ends of the print carriage.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
fLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down...

96
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for fax 
operations.
aPress Menu, 2, 0,  2.
bPress  a or  b to choose  Normal (or 
Basic ).
„ Basic  cuts the modem speed to 
9600 bps. Unless interference is a 
recurring problem on your telephone 
line, you may prefer to use it only 
when needed.
„ Normal  sets the modem...

Troubleshooting and Routine Maintenance97
B
bPull the lock release lever down and 
take out the ink cartridge for the colour 
shown on the LCD.
 
 
cOpen the new ink cartridge bag for the 
colour shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach colour has its own correct...

98
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, before the LCD shows 
Near Empty Black  or 
Ink Empty Black , the LCD will ask you 
to verify that it was a brand new one ( Did 
You Change Blck? ). For each new 
cartridge you installed, press  1 ( Yes ) to 
automatically reset the ink dot counter for 
that colour. If the ink cartridge you 
installed is not a brand new one, be sure 
to press  2 ( No ).
• If the LCD shows  No...

Troubleshooting and Routine Maintenance99
B
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cLift the output paper tray cover and 
remove anything that is stuck inside the 
paper tray.
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
Cleaning the scannerB...

100
Cleaning the machine printer 
platenB
WARNING 
Unplug the machine from the electrical 
socket before cleaning the printer 
platen (1).
 
aClean the machine printer platen (1) and 
the area around it, wiping off any 
scattered ink with a soft, dry lint-free 
cloth.
 
Cleaning the Paper Pick-up 
RollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the electrical 
socket and remove the Jam Clear 
Cover (1).
 
CAUTION 
Do not place the jam clear cover face down 
as shown...